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Q Doctor

Q doctor (MyMed Ltd)

Solution ID: 10020-001

Solution information last updated: 24 June 2021
Framework(s): DFOCVC

Description

Summary

Q health is a secure video consultation platform and appointment booking platform used around the NHS, enabling digital appointment booking (including COVID-19 vaccination appointment management) and remote consultations between clinicians and patients.

Full description

Q health has been implemented as the secure video consulting system of choice across hundreds of NHS organisations; it became the first solution approved for 111/CAS environments and supported the first Trust delivering specialist outpatients appointments over video. Now deployed nationwide and most recently (December 2020) for COVID-19 vaccination clinic booking support.

Features

This Catalogue Solution has the following features that can help meet needs in primary care:
  • Realtime admin appointments booking (incl. COVID-19 vaccinations) at PCN/CCG/practice level
  • Patient facing web access (and apps)
  • Secure video consultation interface
  • Secure instant messaging
  • Secure image upload capability
  • Clinician safety tools in consultation
  • Live Chat functionality on apps and web with 8am-8pm support for all users
  • Organisation level roles and permissions, built in partnership with an STP
  • Organisation level metrics real-time dashboards for clinical and business insights

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Appointments Management – COVID-19 Vaccinations, 1.0.0

The Appointments Management – COVID-19 Vaccinations Capability enables the administration and scheduling of COVID-19 vaccination appointments for Patients.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Define appointment availability for COVID-19 vaccination site (C46E1)
  • Book COVID-19 vaccination appointments for eligible Patients registered across different GP Practices (C46E2)
  • Record that a COVID-19 vaccination appointment for a Patient has been completed (C46E3)
  • Extract COVID-19 vaccination appointments data for NHS Digital (C46E4)
May epics

May epics that have been met

  • Patients can book their own COVID-19 vaccination appointments (C46E16)
  • View all booked COVID-19 vaccination appointments for a specified time period (C46E27)
  • Export all booked COVID-19 vaccination appointments for a specified time period (C46E28)
  • Cancel booked COVID-19 vaccination appointments for Patients (C46E29)
  • Import COVID-19 vaccination Patient cohorts data via .CSV file (C46E5)
  • Bulk send SMS messages for COVID-19 vaccination invite communications (C46E7)

May epics that have not been met

  • Automatically record which Patients have had COVID-19 vaccination invites created (C46E10)
  • View whether Patients have had a COVID-19 vaccination invite communication created (C46E11)
  • Automatically bulk send booking reminders to Patients via SMS messages for COVID-19 vaccination invites (C46E12)
  • Automatically bulk create booking reminders to Patients as letters for COVID-19 vaccination invites (C46E13)
  • Automatically bulk send booking reminders to Patients via email for COVID-19 vaccination invites (C46E14)
  • Book Appointments across Solutions using GP Connect Appointments Management (C46E15)
  • Patients can re-schedule their own future COVID-19 vaccination appointment (C46E17)
  • Patients can cancel their own future COVID-19 vaccination appointment (C46E18)
  • Automatically send booking notifications to Patients via SMS messages for COVID-19 vaccination appointments (C46E19)
  • Automatically create booking notifications to Patients as letters for COVID-19 vaccination appointments (C46E20)
  • Automatically send booking notifications to Patients via email for COVID-19 vaccination appointments (C46E21)
  • Create ad-hoc booking notifications to Patients for COVID-19 vaccination appointments (C46E22)
  • Automatically bulk send appointment reminders to Patients via SMS messages for COVID-19 vaccination appointments (C46E23)
  • Automatically bulk create booking reminders to Patients as letters for COVID-19 vaccination appointments (C46E24)
  • Automatically bulk send appointment reminders to Patients via email for COVID-19 vaccination appointments (C46E25)
  • Send ad-hoc appointment reminders to Patients for COVID-19 vaccination appointments (C46E26)
  • Re-schedule booked COVID-19 vaccination appointments for Patients (C46E30)
  • Automatically send appointment cancellation notifications to Patients via SMS messages for COVID-19 appointments (C46E31)
  • Automatically create appointment cancellation notifications to Patients as letters for COVID-19 appointments (C46E32)
  • Automatically send appointment cancellation notifications to Patients via email for COVID-19 appointments (C46E33)
  • Verify Patient information using Personal Demographics Service (PDS) (C46E6)
  • Bulk create letters for COVID-19 vaccination invite communications (C46E8)
  • Bulk send email for COVID-19 vaccination invite communications (C46E9)

Video Consultation, 1.0.0

The Video Consultation Capability allows Health or Care Professionals to conduct secure live remote video consultations with individual or groups of Patients/Service Users/Proxies ensuring they can receive support relating to healthcare concerns when a Video Consultation is most appropriate.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • conduct Video Consultation (E00039)
May epics

May epics that have been met

  • conduct a Video Consultation with the Patient/Service User without registration (E00041)
  • end Video Consultation with a Patient/Service User (E00043)
  • Direct Messaging during a Video Consultation (E00045)
  • conduct group Video Consultations (E00048)
  • electronically share files during a Video Consultation (E00051)
  • invite new participants to an existing Video Consultation with a Patient/Service User (E00066)
  • Patient/Service User feedback on Video Consultations (E00069)
  • test the Video Consultation settings (E00070)
  • In call video tools - zoom (S020X01E01)
  • In call video tools - video blurring (S020X01E02)

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
Our accelerated mobilisation process involves a deployment window of 1-2 days per practice or PCN. Hundreds of sites have been set up during the pandemic on this individual timescale. The system, co-designed with end clinical users, is intuitive with a ‘plug-and-play’ approach. • For the Covid-19 response, we have moved to a video-led training model, with daily ‘drop in’ webinar sessions for Q&A with the Named Contact. This applies for both COVID-19 vaccination appointments & for video consultation. • Named Contact initially gets in touch, sets up Key Users, & gives access to our training area (Training Videos/handbooks), & confirms technical setup using our automated test page. Drop in sessions are provided daily for Q&A. • Implementation is supported with Live Chat functionality (plus dynamic content access) for all users of the system (clinicians, receptionists, patients) 8am-8pm 7 days per week. This has excellent feedback for responsiveness & interactive troubleshooting.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application
Supported browser types
  • Google Chrome
  • Microsoft Edge
  • Safari
  • Chromium
Mobile responsive
Yes
Mobile first approach
Yes
Plug-ins or extensions required
No
Minimum connection speed
5Mbps
Screen resolution and aspect ratio
16:9 - 1280 x 720
Hardware requirements
Webcam
Additional information
Q health is compatible with Google Chrome and Edge chromium browsers for the clinicians and administrators. Details of Browsers Supported: Minimum Edge; full support for Microsoft Edge 79+ (Chromium-based versions of Edge). Google Chrome; Version 80.0.3987.149 (Official Build) (64-bit) or later Browsers supported on the patient side: All of the above, plus Safari; Safari 11 or later on MacOS and Safari on iOS 11 or later. For the best experience Safari 13 or later is recommended.
Native mobile or tablet application
Supported operating systems
  • Apple IOS
  • Android
Description of supported operating systems
iOS version 11.4 or later. Android version 7 or later.
Mobile first approach
Yes
Minimum connection speed
5Mbps
Connection types supported
  • 3G
  • LTE
  • 4G
  • 5G
  • Wifi
Memory size
256MB
Storage space
Patient side, mobile app (if used) is small (20-30mb)
Device capabilities
Device must have a camera for use in video consultation (supports rear facing camera additionally if available)
Hardware requirements
Supports biometric device security if available.
Additional information
Tablets or smartphones using iOS 11.4 or later or Android 7 or later are compatible via the apps or the web. iOS and Android apps support standard Accessibility features.

Hosting type

These are the ways this Catalogue Solution can be hosted:
Private cloud

Summary

For access to their Clinical System, Customers need to have sufficient HSCN connectivity already in place, OR establish via Q doctor a Virtual Private Cloud setup, allowing for software-only remote access (please contact info@qdoctor.io for more information).

Roadmap

These are the supplier’s development plans for this Catalogue Solution:
Q doctor are continually progressing towards their roadmap; 2020 incorporates integrations with NHS Login, deeper HSCN connectivity to enable our Remote Digital Working Platform at scale for clinical partner NHS teams, and enhanced integration with sector software partners. The Q doctor team are also working with the NHS App team to provide integration that allows a simplified patient journey. Simultaneously, Q doctor is investing extensively in enhancements driven by Deep Learning to deliver AI-powered clinical tools to better inform clinicians in real-time during consultations. Real-time dashboards are also being expanded to allow for FHIR-standard telehealth integration and organisation level configurability.

About supplier

MyMed Ltd, trading as Q doctor, are a market leading supplier of video consultation software and services. Founded by NHS clinicians

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Support Desk
0330 223 0349
support@qdoctor.io
CEO
07704765536
Chris.whittle@qdoctor.io