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HealthNow - Online and Video Consultation

Fusion Practices Limited

Solution ID: 10118-002

Solution information last updated: 29 June 2021
Framework(s): DFOCVC

Description

Summary

HealthNow empowers healthcare experts to connect with their communities seamlessly to effect precise and relevant outcomes using a unified and secured technology platform.

Full description

HealthNow is a scalable and extendable solution that uses best-in-class technology to fulfil end-to-end digital needs of the stakeholders — the GP, the patient, and the community. It enables medical practitioners to offer online consultations to their patients through a secure and easy-to-use interface that supports a host of features such as video communication, a central repository for patient history and diagnostics, and much more.

Features

This Catalogue Solution has the following features that can help meet needs in primary care:
  • Instant online and video consultation — Available 24 X 7 (both two-way and group consultation)
  • Multilingual — Speak your patients’ language, available in English, Cymraeg, and other languages
  • White-label — Branded native mobile apps and web portals
  • Extend to add new functionalities or reconfigure existing processes with just clicks and not codes
  • Practice locator — In-built map allows patients to identify and reach nearest healthcare provider
  • Proxy access — Allow patients to grant access to their family members or care givers
  • Offline work mode — Allows offline data input and automatically syncs once connectivity is restored
  • Lone worker feature — Automatically generates help calls in the event of a safety concern
  • Post-consultation patient feedback to clinicians with rating and review
  • Cyber Essentials and ISO270001 certified

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Online Consultation, 1.0.1

The Online Consultation Capability allows Patients/Service Users/Proxies to request and receive support relating to healthcare concerns, at a time and place convenient for them.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Online Consultation (E00001)
May epics

May epics that have been met

  • Online Consultation with a Proxy (E00002)
  • Patient/Service User requests for Online Consultation support and provides information (E00003)
  • Proxy requests for Online Consultation support and provides information (E00004)
  • respond to Online Consultation requests for support from Patients/Service Users (E00005)
  • respond to Online Consultation requests for support from Proxies (E00006)
  • include attachments in Online Consultation requests (E00007)
  • include attachments in Online Consultation requests from a Proxy (E00008)
  • automated response to Online Consultation requests for support from Patients/Service Users (E00009)
  • automated response to Online Consultation requests for support from Proxies (E00010)
  • Patient/Service User makes an administrative request (E00011)
  • Proxy makes an administrative request (E00012)
  • respond to administrative requests for support from Patients/Service Users (E00013)
  • respond to administrative requests for support from Proxies (E00014)
  • automated responses to administrative requests from Patients/Service Users (E00015)
  • automated responses to administrative requests from Proxies (E00016)
  • link Online Consultation requests for support and responses (E00017)
  • link Online Consultation requests for support from a Proxy and responses (E00018)
  • customisation of report (E00028)
  • report on utilisation of Online Consultation requests for support (E00029)
  • report on outcomes or dispositions provided to the Patient/Service User (E00030)
  • report on the status of Online Consultations (E00031)
  • report on Patient demographics using Online Consultation (E00032)
  • manually prioritise Online Consultation requests for support (E00033)
  • categorise outcome of Online Consultation requests (E00035)
  • Patient/Service User feedback for Online Consultation (E00075)
  • customisation of the question sets for Patients/Service Users requesting Online Consultation support (E00080)
  • notification to Patients/Service Users (E00082)
  • customisation of instructions to Patients/Service Users using Online Consultation Solution (E00083)
  • categorise administration requests (E00084)
  • Health or Care Professional initiates an Online Consultations request (E00090)

Video Consultation, 1.0.0

The Video Consultation Capability allows Health or Care Professionals to conduct secure live remote video consultations with individual or groups of Patients/Service Users/Proxies ensuring they can receive support relating to healthcare concerns when a Video Consultation is most appropriate.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • conduct Video Consultation (E00039)
May epics

May epics that have been met

  • conduct Video Consultation with a Proxy (E00040)
  • Direct Messaging during a Video Consultation (E00045)
  • conduct group Video Consultations (E00048)
  • electronically share files during a Video Consultation (E00051)
  • Health or Care Professional can share their screen during a Video Consultation (E00053)
  • waiting room (E00062)
  • invite new participants to an existing Video Consultation with a Patient/Service User (E00066)
  • Patient/Service User feedback on Video Consultations (E00069)
  • test the Video Consultation settings (E00070)
  • reminder of upcoming or scheduled Video Consultation (E00072)

Integrations

View information about the systems this Catalogue Solution integrates with to exchange data:

Supplier asserted integrations

Supplier asserted integrations are interoperability interfaces prepared by a supplier and are not specified or assured by the NHS.

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
The implementation roadmap has been designed to facilitate swift deployment of the solution in a time period of 1-6 weeks. It has three distinct stages — data collection and pre-plan, implementation, and final deployment. The stage-based approach includes clearly defined goals and milestones at each level ensuring on-time and error free deployment. Further, logical sequencing of milestones at each stage ensures that all loops are complete and functional before moving ahead to the next level. The roadmap also supports parallel processing of activities that are independent of other modules/processes.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application
Supported browser types
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari
  • Internet Explorer 11
Mobile responsive
Yes
Mobile first approach
No
Plug-ins or extensions required
No
Minimum connection speed
1Mbps
Screen resolution and aspect ratio
16:9 - 1280 x 720
Hardware requirements
A phone/computer with a camera, microphone, audio.
Native mobile or tablet application
Supported operating systems
  • Apple IOS
  • Android
Mobile first approach
No
Minimum connection speed
1Mbps
Connection types supported
  • 3G
  • LTE
  • 4G
  • 5G
  • Wifi
Memory size
256MB
Storage space
N/A
Device capabilities
No more than what is listed under Hardware requirements.
Hardware requirements
Device needs a screen, camera, microphone, and audio capabilities.

Hosting type

These are the ways this Catalogue Solution can be hosted:
Public cloud

Summary

As a Software as a Service Solution hosted on a public cloud, there are no hosting requirements for the customer

Roadmap

These are the supplier’s development plans for this Catalogue Solution:
1. Integration with NHS Login 2. Integration with EMIS Web, SystmOne, Vision 3, EVA a. Search, retrieve & update patient’s demographics & full medical record b. View the available doctor slots, & book/amend/cancel an appointment 3. NHS App-ready & NHS Login credentials accepted 4. Disable and enable Direct Messaging for a Patient/Service User 5. Disable & enable electronic file sharing during Direct Messaging for a Healthcare Organisation 6. Disable & enable Direct Messaging for an Online Consultation request for support 7. Direct Messaging during a Video Consultation 8. Disable & enable Direct Messaging during a Video Consultation for the Patient/Service User 9. SNOMED code Video Consultation 10. View the Patient Record during Online Consultation 11. View the Patient Record during Video Consultation 12. Retain attachments (file and images) received during Video Consultation in the Patient Record

About supplier

Fusion Practices, one of the UK’s leading and trusted names in cloud services, provides comprehensive business solutions across sectors such as healthcare, facility management, education, government, sales and project management, process automation, and services through its platform BusinessProcessNow (BPN). BPN is a one-stop, multilingual, and highly configurable platform which enables users to automate their business processes completely and boost efficiency. It can be used as a stand-alone tool or be integrated with any Enterprise Resource Planning or legacy system enabling alignment of business processes. It is a multichannel tool available on native mobile apps, the web, telephony, and chat bots thereby assisting businesses to transform their wish list into a working reality.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Michael Gibbs
Commercial
+44 777 908 3599
michael.gibbs@fusionpractices.com
Anil Passi
Commercial
+44 796 887 5963
anil.passi@fusionpractices.com