Solution ID: 10113-001
For GPs, PCNs and ICS’, Klinik provides an AI-driven total triage and patient flow management solution that directs patients to the right point of care in a network. Its customisable workflows, urgency indication and diagnostic support ensure the GP will see the right patient at the right time.
Klinik helps practices direct patients to the right point of care with the safest most intuitive patient flow management solution. It provides equitable access through consistent and user-friendly triage and online consultation in combination with a dedicated telephone module. Its clinically supervised AI and intelligent patient flow technology provides urgency and priority detection to ensure all online queries are dealt with safely. Differential diagnoses and configurable workflows direct patients to the right clinical or non-clinical team in the practice or can (automatically) redirect to an extended healthcare network, like Physio, Clinical Pharmacist, Mental Health or Out-Of-Hours provider. This helps reduce the burden on GPs, provides holistic patient management for the practice, and a more satisfying patient experience from the first point of contact.
Capabilities met - NHS assured
Online Consultation, 1.0.1
The Online Consultation Capability allows Patients/Service Users/Proxies to request and receive support relating to healthcare concerns, at a time and place convenient for them.
How this capability was met
Must epics that have been met
May epics that have been met
During the specification phase the Supplier will work with the Customer to agree whether a Standard or Custom Set-up is required. Implementation from procurement to go-live takes approximately 4 weeks for a Standard set-up and 6- 8 weeks for a Custom set-up depending on the complexity of the requirements. The timescales do not vary if the Customer is moving from a previous Supplier. The process steps are very similar for each. However, the ability to configure the platform and the training methodology provided vary depending on whether a Standard or Custom set-up has been selected by the Customer as set out in DFOCVC Service description. The following steps are included in the implementation process: 1. Standard or Custom Specification Sent 2. Specification workshop 3. Specification Agreed 4. Platform Build 5. Training video/live training provided. 6. Testing by Supplier 7. Pre-go live/review supplier sign-off 8. Go live.
Client application type
- Supported browser types
- Mobile responsive
- Mobile first approach
- Plug-ins or extensions required
- Minimum connection speed
- Screen resolution and aspect ratio
16:9 - 1920 x 1080
- Hardware requirements
Modern devices (eg. Laptops, desktop computers) capable of running the above-mentioned web browsers fluently and reliably.
- Additional information
The most important aspects to successfully operate the system is a reliable and fast internet connection. When a WIFI connection is used there is a requirement for this to be secured by modern encryption protocols.
Klinik are constantly optimising and enhancing our current offering, as well as developing new and innovative features based on continuous feedback from both patients and customers. Where possible we involve customers in helping to develop new features and our approach to product development and deployment always has patient safety and user experience at its core. Engagement with customers about new developments generally take place through focus groups or form an agenda item in one of our regular Best Practice User Groups. In addition to this we keep customers up to date on road map developments via a quarterly newsletter. If you would like to know more detail on what is currently in the process of being developed please feel free to get in touch via our website. https://klinikhealthcaresolutions.com/