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Klinik Access


Solution ID: 10113-001

Solution information last updated: 8 June 2021
Framework(s): DFOCVC



For GPs, PCNs and ICS’, Klinik provides an AI-driven total triage and patient flow management solution that directs patients to the right point of care in a network. Its customisable workflows, urgency indication and diagnostic support ensure the GP will see the right patient at the right time.

Full description

Klinik helps practices direct patients to the right point of care with the safest most intuitive patient flow management solution. It provides equitable access through consistent and user-friendly triage and online consultation in combination with a dedicated telephone module. Its clinically supervised AI and intelligent patient flow technology provides urgency and priority detection to ensure all online queries are dealt with safely. Differential diagnoses and configurable workflows direct patients to the right clinical or non-clinical team in the practice or can (automatically) redirect to an extended healthcare network, like Physio, Clinical Pharmacist, Mental Health or Out-Of-Hours provider. This helps reduce the burden on GPs, provides holistic patient management for the practice, and a more satisfying patient experience from the first point of contact.


This Catalogue Solution has the following features that can help meet needs in primary care:
  • Intuitive total triage platform provides patients with online & telephone access to the practice.
  • Symptom taking via user friendly dynamic symptom clouds combined with open text fields.
  • The system offers networks of practices the possibility to create a hub triaging structure.
  • Workflows can be configured, directly linking specific enquiries to the relevant team.
  • Staff can efficiently collaborate using the internal redirection functionality.
  • Staff can contact patients via a built-in two-way direct messaging system.
  • Patients can upload pictures with their medical enquiry.
  • The algorithm can redirect cases based on urgency and condition to extended resources.
  • The algorithm can automatically redirect cases based on hour of day and urgency to OOH service.
  • Comprehensive dashboards present inbound data including frequency incidence and prevalence.

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Online Consultation, 1.0.1

The Online Consultation Capability allows Patients/Service Users/Proxies to request and receive support relating to healthcare concerns, at a time and place convenient for them.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Online Consultation (E00001)
May epics

May epics that have been met

  • Online Consultation with a Proxy (E00002)
  • Patient/Service User requests for Online Consultation support and provides information (E00003)
  • Proxy requests for Online Consultation support and provides information (E00004)
  • respond to Online Consultation requests for support from Patients/Service Users (E00005)
  • respond to Online Consultation requests for support from Proxies (E00006)
  • automated response to Online Consultation requests for support from Patients/Service Users (E00009)
  • automated response to Online Consultation requests for support from Proxies (E00010)
  • Patient/Service User makes an administrative request (E00011)
  • Proxy makes an administrative request (E00012)
  • respond to administrative requests for support from Patients/Service Users (E00013)
  • respond to administrative requests for support from Proxies (E00014)
  • automated responses to administrative requests from Patients/Service Users (E00015)
  • automated responses to administrative requests from Proxies (E00016)
  • customisation of report (E00028)
  • report on utilisation of Online Consultation requests for support (E00029)
  • report on outcomes or dispositions provided to the Patient/Service User (E00030)
  • report on the status of Online Consultations (E00031)
  • report on Patient demographics using Online Consultation (E00032)
  • assign Online Consultation requests to a Health or Care Professional manually (E00034)
  • categorise outcome of Online Consultation requests (E00035)
  • automatically prioritise Online Consultation requests (E00037)
  • assign Online Consultation requests to Health or Care Professional automatically (E00038)
  • disable and enable electronic file sharing during Direct Messaging for a Healthcare Organisation (E00058)
  • Patient/Service User feedback for Online Consultation (E00075)
  • customisation of the question sets for Patients/Service Users requesting Online Consultation support (E00080)
  • customisation of instructions to Patients/Service Users using Online Consultation Solution (E00083)
  • categorise administration requests (E00084)
  • disable and enable Direct Messaging for an Online Consultation request for support (E00085)
  • configuration of the triage process (E00086)
  • Event Log (S113X01E01)

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
During the specification phase the Supplier will work with the Customer to agree whether a Standard or Custom Set-up is required. Implementation from procurement to go-live takes approximately 4 weeks for a Standard set-up and 6- 8 weeks for a Custom set-up depending on the complexity of the requirements. The timescales do not vary if the Customer is moving from a previous Supplier. The process steps are very similar for each. However, the ability to configure the platform and the training methodology provided vary depending on whether a Standard or Custom set-up has been selected by the Customer as set out in DFOCVC Service description. The following steps are included in the implementation process: 1. Standard or Custom Specification Sent 2. Specification workshop 3. Specification Agreed 4. Platform Build 5. Training video/live training provided. 6. Testing by Supplier 7. Pre-go live/review supplier sign-off 8. Go live.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application
Supported browser types
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari
  • Internet Explorer 11
Mobile responsive
Mobile first approach
Plug-ins or extensions required
Minimum connection speed
Screen resolution and aspect ratio
16:9 - 1920 x 1080
Hardware requirements
Modern devices (eg. Laptops, desktop computers) capable of running the above-mentioned web browsers fluently and reliably.
Additional information
The most important aspects to successfully operate the system is a reliable and fast internet connection. When a WIFI connection is used there is a requirement for this to be secured by modern encryption protocols.


These are the supplier’s development plans for this Catalogue Solution:
Klinik are constantly optimising and enhancing our current offering, as well as developing new and innovative features based on continuous feedback from both patients and customers. Where possible we involve customers in helping to develop new features and our approach to product development and deployment always has patient safety and user experience at its core. Engagement with customers about new developments generally take place through focus groups or form an agenda item in one of our regular Best Practice User Groups. In addition to this we keep customers up to date on road map developments via a quarterly newsletter. If you would like to know more detail on what is currently in the process of being developed please feel free to get in touch via our website.

About supplier

Founded over 8 years ago by GPs looking to use technology to help general practice deliver high quality cost effective primary care, Klinik is being used by hundreds of practices across the UK and Europe to support clinical decision making and to boost administrative efficiency. Created in one of the most thoughtfully designed healthcare systems in the world in Finland, Klinik now supports more than 2.5m patients at up to 500 healthcare centres. Proven to reduce the costs of care, welcomed by patients, and easy to procure, implement, and adopt, contact us now for a demo.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Kristiaan Van Driem
Head of UK Sales & Marketing
+44 (0) 7464 892967
Ben Wood
UK Managing Director
+44 (0) 7817 287834