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Virtual Lucy

Healthcare Business Solutions Limited

Solution ID: 10096-001

Solution information last updated: 7 July 2021
Framework(s): DFOCVC

Description

Summary

Virtual Lucy is a platform designed to match patients needing specialist care with the correct medical expert. It is a video and online consultation platform designed by clinicians, based on 10 years of experience of designing and running virtual services in secondary care.

Full description

Virtual Lucy is transforming specialist services by offering a digital solution to medical consultations. It is an innovative digital healthcare platform that is easy to use and secure. Our unique selling points are: • We can deliver Virtual Lucy as a software platform for you to operate, or we can provide a full service using our own clinical network for remote consultations. • Our platform is highly configurable to match individual service needs and custom care pathways. • We work across multiple specialties in secondary care. • We are in operation in both the NHS and private sector. • We are already supporting more than 10,000 patient consultations per year. • We have a very high patient and clinician satisfaction record.

Features

This Catalogue Solution has the following features that can help meet needs in primary care:
  • Automated digital triage guides patients to the most appropriate medical expert.
  • Video, audio and online consultations supported as most appropriate for the care pathway.
  • Electronic booking system for administrators or for patients to manage their own appointments.
  • Configurable pre-assessment questions save appointment time and support clinicians with a diagnosis.
  • Automated letters generated based on notes recorded in a consultation and shared electronically.
  • Onward referrals: integrated postcode search for a diagnostics provider or face-to-face appointment.
  • Integrated PACS viewer - shared diagnostic imaging view during virtual consultation.
  • Integrated patient information plus evidence-based customisable rehab plans via a dedicated app.
  • Patient Portal with shared notes and appointments timeline. Reports, images, files in one place.
  • Automated data capture for pre-assessment, satisfaction and outcome reporting.

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Online Consultation, 1.0.1

The Online Consultation Capability allows Patients/Service Users/Proxies to request and receive support relating to healthcare concerns, at a time and place convenient for them.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Online Consultation (E00001)
May epics

May epics that have been met

  • respond to Online Consultation requests for support from Patients/Service Users (E00005)
  • include attachments in Online Consultation requests (E00007)
  • customisation of report (E00028)
  • report on utilisation of Online Consultation requests for support (E00029)
  • report on outcomes or dispositions provided to the Patient/Service User (E00030)
  • report on the status of Online Consultations (E00031)
  • report on Patient demographics using Online Consultation (E00032)
  • manually prioritise Online Consultation requests for support (E00033)
  • assign Online Consultation requests to a Health or Care Professional manually (E00034)
  • categorise outcome of Online Consultation requests (E00035)
  • automatically prioritise Online Consultation requests (E00037)
  • Patient/Service User feedback for Online Consultation (E00075)
  • customisation of the question sets for Patients/Service Users requesting Online Consultation support (E00080)
  • notification to Patients/Service Users (E00082)
  • customisation of instructions to Patients/Service Users using Online Consultation Solution (E00083)
  • configuration of the triage process (E00086)

Video Consultation, 1.0.0

The Video Consultation Capability allows Health or Care Professionals to conduct secure live remote video consultations with individual or groups of Patients/Service Users/Proxies ensuring they can receive support relating to healthcare concerns when a Video Consultation is most appropriate.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • conduct Video Consultation (E00039)
May epics

May epics that have been met

  • end Video Consultation with a Patient/Service User (E00043)
  • electronically share files during a Video Consultation (E00051)
  • Health or Care Professional can share their screen during a Video Consultation (E00053)
  • Patient/Service User feedback on Video Consultations (E00069)
  • reminder of upcoming or scheduled Video Consultation (E00072)

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application
Supported browser types
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari
  • Chromium
Mobile responsive
Yes
Mobile first approach
No
Plug-ins or extensions required
No
Minimum connection speed
0.5Mbps
Screen resolution and aspect ratio
16:9 - 1280 x 720
Hardware requirements
Windows computer running Windows 7 or later. Apple computer running OS X 10.12 or later. Android tablet or smartphone less than 3 years old. Apple iPhone or iPad less than 3 years old.

Hosting type

These are the ways this Catalogue Solution can be hosted:
Public cloud

Summary

Virtual Lucy is securely hosted by AWS in UK data centres.

About supplier

HBSUK are disruptors through innovation. Their vision is “Making Healthcare Better”. HBSUK provide numerous healthcare-based solutions to a variety of clientele: • Served over 25 Trusts since 2012 • Undertaken more than 50,000 surgical procedures • Completed 100+ insourcing project mobilisations • Delivered more than 100,000 outpatient and minor procedures • More than 1000 consultants • More than 500 Nurses and AHP’s • Own nursing and doctor international recruitment business providing permanent nurses and doctors to Trusts As triage professionals, HBSUK consistently deliver tomorrow's solutions, today.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Charles Byrne
Managing Director
07867552557
charles@hbsuk.co.uk