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Medstars Connect


Solution ID: 10095-001

Solution information last updated: 30 June 2021
Framework(s): DFOCVC



A simple and easy-to-use clinical communications platform designed by experienced clinicians, based on best clinical practice and backed by the latest app technology. This is a purpose-built product which has been developed specifically with health care professionals in mind.

Full description

The Connect solution is designed to be a simple, intuitive video and live chat consultation solution with an emphasis on patient / clinician usability which will be familiar to anyone using smartphones. The solution is a purpose-built strategic healthcare communications platform that has been designed to intuitively fit into existing clinical pathways, facilitate communication with patients and maximise clinical efficiency and usage. It has been designed with the intention that it will be customised and configured to a Trust's IT requirements in a modular manner. This will support Trusts’ ongoing digital innovation and expansion programme, with high sustainability and scalability.


This Catalogue Solution has the following features that can help meet needs in primary care:
  • Seriously simple, user-friendly design, from any iOS or Android smartphone or PC.
  • Clinicians can delegate clinic set-up and manage patients’ appointments via a secretary portal.
  • Virtual waiting room for patients.
  • Configurable reminders via SMS, in app and/or email, urging clinicians and patients to be on time.
  • Upload files instantly, facilitating quick and easy patient screening and follow-ups.
  • Share post-appointment notes with patients via the app, speeding up the consultation process.
  • Send & receive patients’ messages securely with separation of clinicians’ contact data.
  • Consult securely with end-to-end encryption & UK-based servers.
  • Stand-alone solution.
  • Reporting suite enabling clinicians and admin staff to analyse key data.

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Video Consultation, 1.0.0

The Video Consultation Capability allows Health or Care Professionals to conduct secure live remote video consultations with individual or groups of Patients/Service Users/Proxies ensuring they can receive support relating to healthcare concerns when a Video Consultation is most appropriate.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • conduct Video Consultation (E00039)
May epics

May epics that have been met

  • conduct Video Consultation with a Proxy (E00040)
  • waiting room (E00062)
  • reminder of upcoming or scheduled Video Consultation (E00072)
  • Automated multiple reminders via multiple channels (S095X01E01)

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
Medstars Connect is easy to rollout. At its simplest there are no complex requirements, as the clinician simply downloads the app. Registration takes five minutes or less. For a larger organisation, we can facilitate a bulk upload of user data to streamline the registration process. The app is easy to use for anyone familiar with using a smartphone and as such any training required is minimal and can be provided on request.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application
Supported browser types
  • Google Chrome
  • Safari
  • Chromium
Mobile responsive
Mobile first approach
Plug-ins or extensions required
Minimum connection speed
Screen resolution and aspect ratio
4:3 - 1024 x 768
Hardware requirements
Webcam, speakers/headphones, microphone – for video conferencing features. Windows computer Microsoft Windows 7 or later. Apple computer (iMac, Mac Pro, Mac Mini, MacBook, MacBook Air, or MacBook Pro). Android tablet or smartphone running Android 5.1or later, with a front-facing camera. Apple iPhone 5s or later.
Additional information
No plug ins required
Native mobile or tablet application
Supported operating systems
  • Apple IOS
  • Android
Mobile first approach
Minimum connection speed
Connection types supported
  • 3G
  • LTE
  • 4G
  • 5G
  • Wifi
Connection requirements
Performance of video consultation features will be dependent on the available connection bandwidth and stability. All other features require low bandwidth and network performance.
Memory size
Storage space
Third-party components
Device capabilities
Hardware requirements
Front facing built-in camera.

Hosting type

These are the ways this Catalogue Solution can be hosted:
Public cloud


UK based and the back-end of the application is hosted on AWS Public Cloud infrastructure. This mitigates the risk of software failure and maximises the availability of data and services by providing multiple levels of redundancy. Medstars is delivered as ‘software as a service’ and as such no hosting requirement is placed upon the customer.


These are the supplier’s development plans for this Catalogue Solution:
Medstars has an exciting vision of how the Connect service will be developed, with a host of new features in the pipeline including integration with other health technologies and multi-users amongst others. The modular and customisable design of the solution gives Trusts the opportunity to evolve the solution alongside their ongoing digital innovation and expansion programmes. Please contact us at or if you prefer, call us directly using the contact details below and we can tell you more about our future plans for this Catalogue Solution.

About supplier

Medstars is a clinician-driven digital healthcare company founded and run by experienced clinicians who have been helping patients access the very best healthcare since 2014. We are backed by experienced technology and commercial partners with a track record in providing NHS digital services and infrastructure, as well as the NHS Academic Health Sciences Network. The NHS itself is an equity stakeholder in Medstars via its innovation fund, in recognition of our focus on ease of usability and quality of patient/clinician interactions. We have a strong focus on delivering outstanding customer service with high patient and clinician satisfaction building lasting relationships with customers.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Joey Islam
Managing Director
07887 405 472
Dr. Barry Lambert
07710 715 566