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Clinic.co

Clinic.co

Solution ID: 10092-001

Solution information last updated: 28 April 2021
Framework(s): DFOCVC

Description

Summary

Clinic.co is a platform that enables Health & Care Professionals to rapidly consult patients. No downloads are required and additional features include transcription, translation, group consultations and recording. Clinic.co can be used as a standalone or integrated video consultation system.

Full description

Clinic.co provides an advanced web-based video consultation system for both primary and specialist care services. Patients do not need to register or download any apps, they simply click a link at the time of their appointment. The system is used by > 10,000 UK Clinicians and provides for major national organisations (e.g. Specsavers). NHS Single Sign On provided. Within the platform are advanced features, for example appointment scheduling, screen sharing, background image / blurring, instant transcription (for hard of hearing) and translation (into 104 languages), messaging, file sharing, video storage and sharing and artificial assessment of vital signs. The platform allows secretarial / admin access and comprehensive data analysis. Clinic.co is part of the GoodSAM system with an exceptional track record supplying cutting edge technology globally. Our core pillars are governance, security, collaboration, and innovation which we use to deliver the best for patient care.

Features

This Catalogue Solution has the following features that can help meet needs in primary care:
  • Instant Video and Consultation (2 way and group consultations)
  • Appless Video (no download necessary)
  • Pop out / floating on top video (maintain eye contact and view notes. No need for second monitor)
  • Instant Transcription (for those hard of hearing) and Translation (into 104 languages) system
  • Video storage and sharing options with customisable video retention periods
  • Screen sharing / background image / blurring functions
  • Waiting room with Countdown timer
  • Artificial Intelligence of Vital Signs (pulse rate / respiratory rate)
  • In built messaging / file sharing
  • Consultation Video recording and sharing.

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Online Consultation, 1.0.1

The Online Consultation Capability allows Patients/Service Users/Proxies to request and receive support relating to healthcare concerns, at a time and place convenient for them.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Online Consultation (E00001)
May epics

May epics that have been met

  • Patient/Service User requests for Online Consultation support and provides information (E00003)
  • respond to Online Consultation requests for support from Patients/Service Users (E00005)
  • include attachments in Online Consultation requests (E00007)
  • automated response to Online Consultation requests for support from Patients/Service Users (E00009)
  • report on utilisation of Online Consultation requests for support (E00029)
  • report on the status of Online Consultations (E00031)
  • customisation of instructions to Patients/Service Users using Online Consultation Solution (E00083)

Video Consultation, 1.0.0

The Video Consultation Capability allows Health or Care Professionals to conduct secure live remote video consultations with individual or groups of Patients/Service Users/Proxies ensuring they can receive support relating to healthcare concerns when a Video Consultation is most appropriate.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • conduct Video Consultation (E00039)
May epics

May epics that have been met

  • conduct a Video Consultation with the Patient/Service User without registration (E00041)
  • end Video Consultation with a Patient/Service User (E00043)
  • Direct Messaging during a Video Consultation (E00045)
  • view the Patient Record during Video Consultation (E00047)
  • conduct group Video Consultations (E00048)
  • electronically share files during a Video Consultation (E00051)
  • Health or Care Professional can share their screen during a Video Consultation (E00053)
  • accessibility options for Video Consultation (E00061)
  • waiting room (E00062)
  • disable and enable Direct Messaging during a Video Consultation for the Patient/Service User (E00063)
  • invite new participants to an existing Video Consultation with a Patient/Service User (E00066)
  • disable and enable electronic file sharing during a Video Consultation (E00067)
  • Patient/Service User feedback on Video Consultations (E00069)
  • test the Video Consultation settings (E00070)
  • consecutive consultations with multiple Patients/Service Users via a single Video Consultation (E00071)
  • disable and enable video during a group Video Consultation (E00074)
  • Appless Video (S092X01E01)
  • Pop Out Floating Video (S092X01E02)
  • Instant Vital Signs (S092X01E03)
  • Consultation Countdown (S092X01E04)

Integrations

View information about the systems this Catalogue Solution integrates with to exchange data:

Supplier asserted integrations

Supplier asserted integrations are interoperability interfaces prepared by a supplier and are not specified or assured by the NHS.

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
Typical timescales and activities for an implementation, addressing any differences when transitioning from another Solution. Clinic.co systems do not require any new hardware and are cloud based, hence implementation can occur immediately. NHS Clinicians can log in with NHS Single Sign On and use the platform straight away (www.clinic.co/login). Implementation for organisations can be as rapid or slow as the service user wishes and we work with service users to ensure all governance steps (e.g. DCM0169) and technical requirements are checked off.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application
Supported browser types
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Opera
  • Safari
Mobile responsive
Yes
Mobile first approach
Yes
Plug-ins or extensions required
No
Minimum connection speed
0.5Mbps
Screen resolution and aspect ratio
16:9 - 1280 x 720
Hardware requirements
Any computer / tablet / phone with internet connection and browser as above

About supplier

Clinic.co is brought to you by the people behind GoodSAM and has the same core pillars of governance, security, collaboration and innovation. We believe that all patients should have access to high quality care and telemedicine makes this possible. Our advanced systems also make it as simple as possible for patients to connect, improving accessibility even for those with limited technical knowledge. We also believe that access to care should not cost the earth and only be available to those who can afford it. That is why we provide a free tier open to all NHS staff (Single Sign On) and our advanced services are run at cost. We do not believe that the public sector should be exploited. We would be delighted to work with your organisation to use our advanced technologies to improve care for your patients.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Ali Ghorbangholi OBE
Technology Department
+ 44 208 0599988
a.ghorbangholi@clinic.co
Mark Wilson OBE
Operations Department
+ 44 208 0599988
m.wilson@clinic.co