Skip to main content

Health Call Digital Outpatients Portal

Healthcall Solutions

Solution ID: 10083-001

Solution information last updated: 25 August 2021
Framework(s): DFOCVC



A highly configurable and intuitive platform which allows organisations to manage their clinic appointment’s digitally, enabling a mixture of face-to-face, telephone and virtual interactions to be offered across a single platform, removing the need for multiple systems to operate during a clinic.

Full description

Health Calls Digital Outpatients Patient Portal allows organisations to manage their clinics and patient flow digitally. This means a mixture of face-to-face, telephone and virtual interactions can be offered and a range of outputs from the consultation captured. • Driven by the trust PAS or TIE, without need for manual intervention. • Understands patients contact preferences and uses them to drive patient flow. • Invites patients to appointments using digital letters. • Prompts patients to complete pre-assessment. • Reminds patients about their appointment and prompts them to act if they are unable to attend. • Manages flow of physical and virtual flow with car park check-in which allows teams to reduce physical traffic on hospital sites. • Facilitates video or voice appointments using our digital platform. • Captures consultation outcomes and updates clinical record. • Follow ups with patient questionnaires such as PROMs and Friends and Family.


This Catalogue Solution has the following features that can help meet needs in primary care:
  • Appointments driven by the PAS or TIE with no manual input required
  • Configurable reminder campaigns
  • Video, voice and physical appointment delivery within one solution
  • Patient flow management including car park check-in
  • Appointment reminders and the ability to add leaflets, hospital map and or clinic location
  • Digital letters
  • Pre-appointment questionnaires and patient feedback forms such as PROMs
  • Patient contact preferences, allowing video consultation link to be sent via email or phone
  • Outcome forms
  • Clinic and waiting list management

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Video Consultation, 1.0.0

The Video Consultation Capability allows Health or Care Professionals to conduct secure live remote video consultations with individual or groups of Patients/Service Users/Proxies ensuring they can receive support relating to healthcare concerns when a Video Consultation is most appropriate.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • conduct Video Consultation (E00039)
May epics

May epics that have been met

  • conduct Video Consultation with a Proxy (E00040)
  • conduct a Video Consultation with the Patient/Service User without registration (E00041)
  • end Video Consultation with a Patient/Service User (E00043)
  • conduct group Video Consultations (E00048)
  • Health or Care Professional can share their screen during a Video Consultation (E00053)
  • Health or Care Professional can record a Video Consultation (E00059)
  • waiting room (E00062)
  • invite new participants to an existing Video Consultation with a Patient/Service User (E00066)
  • Patient/Service User feedback on Video Consultations (E00069)
  • test the Video Consultation settings (E00070)
  • consecutive consultations with multiple Patients/Service Users via a single Video Consultation (E00071)
  • reminder of upcoming or scheduled Video Consultation (E00072)


View information about the systems this Catalogue Solution integrates with to exchange data:

Supplier asserted integrations

Supplier asserted integrations are interoperability interfaces prepared by a supplier and are not specified or assured by the NHS.

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
The typical implementation timescales are 5-6 weeks from customer sign off. However, if additional requirements are identified within the specification which require additional development or configuration these may extend the timescales. Timescales are dependent on the customer completing any necessary activities which facilitate the integration of the service into their operations, as well as stakeholder availability to complete necessary activities associated with integration work.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application
Supported browser types
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari
Mobile responsive
Mobile first approach
Plug-ins or extensions required
Minimum connection speed
Screen resolution and aspect ratio
16:9 - 1280 x 720
Hardware requirements
Microphone and Webcam required for Audio / Video calling.
Additional information
Browsers supported: • Microsoft Edge (v79.0.309 onwards) • Mozilla Firefox (v 78.12 onwards) • Safari (14.1 onwards)
Native mobile or tablet application
Supported operating systems
  • Apple IOS
  • Android
Description of supported operating systems
Versions supported: iOS 12+ Android 5.1+
Mobile first approach
Minimum connection speed
Connection types supported
  • GPRS
  • 3G
  • LTE
  • 4G
  • 5G
  • Wifi
Memory size
Storage space
Approximately 30Mb.
Device capabilities
Microphone and Webcam required for Audio / Video calling.

Hosting type

These are the ways this Catalogue Solution can be hosted:
Public cloud


The Inhealthcare Platform is hosted within Amazon Web Services and operated as a SaaS model with no need for customers to host any element of the solution.
End user devices must be connected to HSCN/N3

About supplier

Health Call Solutions is a multi-award winning, NHS-owned digital health company established in 2016 to reduce operational delivery costs across the health and care sector. Health Call uses its extensive networks to solve real-world problems collaboratively. Our leadership team includes National CIO and CCIO advisory panel members to ensure our products are safe, effective and compliant to national standards. Our lack of private equity means that all of our surplus is invested back into the health and care sector.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Claire Graham
Head of Customer Experience
0191 481 4083
General Enquiries