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The GP Service - Online Video Consultation Platform

The GP Service UK

Solution ID: 10081-001

Solution information last updated: 19 May 2021
Framework(s): DFOCVC

Description

Summary

The GP Service provides a seamless online experience for patients & clinicians. Patients can access the service with a laptop or smartphone device with applications for iOS & Android. The solution can be tailored to the required specification to each healthcare organisation.

Full description

The company is backed by private equity and established since 2016 with blue chip clients and has integration experience with the NHS. The company has developed products that are ready for providers to offer to patients with no installation of software required. The GP Service platform allows patients to conduct a video consultation as well as conduct an online consultation for specific treatments.

Features

This Catalogue Solution has the following features that can help meet needs in primary care:
  • Video consultation can be carried out between a patient and a healthcare professional
  • An already feature rich solution that can be tailored to specific requirements
  • The platform allows chat functionality during a consultation
  • Appointment times easily administered and controlled for organisation’s healthcare staff
  • Healthcare professionals can use existing surgery PMR Systems to manage notes & relevant services
  • Service is available for patients to access via a range of devices including laptop and mobile
  • Organisations may have a dedicated landing page with information for patients
  • Built-in ID check facility

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Online Consultation, 1.0.1

The Online Consultation Capability allows Patients/Service Users/Proxies to request and receive support relating to healthcare concerns, at a time and place convenient for them.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Online Consultation (E00001)
May epics

May epics that have been met

  • Patient/Service User feedback for Online Consultation (E00075)
  • notification to Patients/Service Users (E00082)

Video Consultation, 1.0.0

The Video Consultation Capability allows Health or Care Professionals to conduct secure live remote video consultations with individual or groups of Patients/Service Users/Proxies ensuring they can receive support relating to healthcare concerns when a Video Consultation is most appropriate.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • conduct Video Consultation (E00039)
May epics

May epics that have been met

  • end Video Consultation with a Patient/Service User (E00043)
  • Direct Messaging during a Video Consultation (E00045)
  • waiting room (E00062)
  • Patient/Service User feedback on Video Consultations (E00069)

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
The GP Service is a web-based platform that does not require any specific software or installation to be completed. Implementation timescales are around 30 days once we have agreed on the requirements from the provider to then commence the onboarding to the platform and provide access to the systems.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application
Supported browser types
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari
  • Chromium
Mobile responsive
Yes
Mobile first approach
Yes
Plug-ins or extensions required
No
Minimum connection speed
1.5Mbps
Screen resolution and aspect ratio
16:9 - 1920 x 1080
Hardware requirements
Works on any modern hardware device Recommended - 2 CPU Cores with at least 1.0 GHz each - 1 GB RAM
Native mobile or tablet application
Supported operating systems
  • Apple IOS
  • Android
Description of supported operating systems
iPhone Requires iOS 9.0 or later iPad Requires iPadOS 9.0 or later iPod touch Requires iOS 9.0 or later
Mobile first approach
Yes
Minimum connection speed
1.5Mbps
Connection types supported
  • 3G
  • LTE
  • 4G
  • 5G
  • Wifi
Memory size
1GB
Storage space
1GB
Device capabilities
Internet connectivity Camera access
Hardware requirements
Works on any modern hardware device Recommended - 2 CPU Cores with at least 1.0 GHz each - 1 GB RAM

Hosting type

These are the ways this Catalogue Solution can be hosted:
Public cloud

Summary

The platform is fully on AWS services, using AWS databases, EC2 instances, and other services. All services employed are in the London-based server instances, and are not shared or replicated across any other region.
End user devices must be connected to HSCN/N3

Roadmap

These are the supplier’s development plans for this Catalogue Solution:
The company has the capability to build bespoke services and can tailor solutions for specific organisations. We have already built fully white-labelled services for a number of providers such as Superdrug and Co-op, as well as other clients. Focus is on delivering digital services and data services for both the private and public sector. We continue to work with providers to enhance the platform and will work with partners to: • Improve functionality through enhancement requests • Design bespoke and innovative new services • Conduct surveys and develop patient feedback into technology improvements • Introduce advances in technology to our solutions in the Primary Care sector

About supplier

One of the most technically advanced digital GP services in the UK having built a scalable platform, validated by contracts and white-labelled solutions provided for a number of blue chip organisations. • Scalable business model serving both the growing private healthcare and NHS healthcare market. • Thousands of appointments completed per annum. • CQC regulated with “Good” Rating. • Hundreds of active GP’s available through the service as well as a Software As A Service (SAAS) model. • One of the highest rated online brands – Excellent rating on Trustpilot • Working partnership with key organisations including NHS Digital, Superdrug, Co-op, Allianz

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Suleman Sacranie
Sales Team
0247 615 8050
suleman.sacranie@thegpservice.co.uk
Atul Devani
Sales Team
0247 615 8050
atul.devani@thegpservice.co.uk