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Conflab Health

Flabba Limited

Solution ID: 10080-001

Solution information last updated: 19 May 2021
Framework(s): DFOCVC

Description

Summary

Fully customisable and brandable, online video consultation platform with integrated healthcare specific workflows. Conflab Health can be bought as it is or it can be customised to meet your specific operational needs ensuring that Conflab Health supports your immediate and all future requirements.

Full description

Conflab Health is the perfect prescription for online & video consultations. It can be bought as an off the shelf ready to go solution as it is, but is also entirely customisable and brandable. What this means is that the Conflab Health team will be able to work hand in hand with you to ensure all of the integrated workflows within the system meet your precise operational needs and branding requirements. We will always be able to add new features and workflows throughout the lifespan of your engagement with us to ensure that you have a future-proofed solution. Conflab Health truly is the perfect prescription for remote patient consultations.

Features

This Catalogue Solution has the following features that can help meet needs in primary care:
  • Fully customisable and brandable
  • Multiple remote consultation tools; Live 2-way video, 1-way video triage, direct messaging
  • Virtual interactive waiting rooms
  • Booking & scheduling including Patient Self-Serve feature
  • Integrated document management
  • Recording configuration of all consultations
  • Screen share & note taking features
  • Auto transcription
  • Secure storage & retrieval of all consultations & associated data, including full reporting feature
  • Platform agnostic with app versions for iOS & Android

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Online Consultation, 1.0.1

The Online Consultation Capability allows Patients/Service Users/Proxies to request and receive support relating to healthcare concerns, at a time and place convenient for them.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Online Consultation (E00001)
May epics

May epics that have been met

  • respond to Online Consultation requests for support from Patients/Service Users (E00005)
  • include attachments in Online Consultation requests (E00007)
  • link Online Consultation requests for support and responses (E00017)
  • report on utilisation of Online Consultation requests for support (E00029)
  • manually prioritise Online Consultation requests for support (E00033)
  • disable and enable Direct Messaging for a Patient/Service User (E00057)
  • customisation of the question sets for Patients/Service Users requesting Online Consultation support (E00080)
  • Health or Care Professional initiates an Online Consultations request (E00090)

Video Consultation, 1.0.0

The Video Consultation Capability allows Health or Care Professionals to conduct secure live remote video consultations with individual or groups of Patients/Service Users/Proxies ensuring they can receive support relating to healthcare concerns when a Video Consultation is most appropriate.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • conduct Video Consultation (E00039)
May epics

May epics that have been met

  • conduct Video Consultation with a Proxy (E00040)
  • end Video Consultation with a Patient/Service User (E00043)
  • Direct Messaging during a Video Consultation (E00045)
  • conduct group Video Consultations (E00048)
  • electronically share files during a Video Consultation (E00051)
  • waiting room (E00062)
  • test the Video Consultation settings (E00070)
  • consecutive consultations with multiple Patients/Service Users via a single Video Consultation (E00071)
  • 1-Way Video Triage Consultations (S080X01E01)
  • Reporting (S080X01E03)

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
Implementations without transition from another Solution typically take 5 working days. The extent of your configuration requirements will have the greatest impact on these timescales. Your main responsibility will be configuration planning and approval. Implementations with transition from another Solution typically take 10 working days. The data structures and format will have the greatest impact on these timescales, as will the extent of local configuration and support from the outgoing supplier. If we have done a transition with your outgoing Supplier in the past the timescales are more likely to be shorter. We will expect you to cleanse your data before migration and to participate in testing.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application
Supported browser types
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Opera
  • Safari
  • Chromium
  • Internet Explorer 11
Mobile responsive
Yes
Mobile first approach
No
Plug-ins or extensions required
No
Minimum connection speed
0.5Mbps
Screen resolution and aspect ratio
4:3 - 1024 x 768
Hardware requirements
Any standard desktop/laptop with built in or standard camera and microphone or any mobile/tablet device
Native mobile or tablet application
Supported operating systems
  • Apple IOS
  • Android
Mobile first approach
Yes
Minimum connection speed
0.5Mbps
Connection types supported
  • 3G
  • LTE
  • 4G
  • 5G
  • Wifi
Memory size
2GB
Storage space
2GB

Hosting type

These are the ways this Catalogue Solution can be hosted:
Public cloud

Summary

Conflab Health leverages AWS infrastructure based in London as standard, although other regions can be offered if required to comply with regional requirements. S3 buckets dedicated to the client, with daily backups. Autoscaling group of EC2 AWS instances with an elastic load balancer for auto handover ensure that Conflab Health is an extremely secure, robust & scalable platform. Private Cloud options are available.

Roadmap

These are the supplier’s development plans for this Catalogue Solution:
Flabba is a UK software company with a track record of creating customised features for its clients which means that any NHS Client can have customised features added to their instance of Conflab Health extremely quickly and easily. New features and their delivery date are detailed below: • Auto Transcription – May 2021 • File share during consultation to meet the specific requirements for NHS – May 2021. Conflab Health already has an extensive document management feature • Direct encrypted secure messaging, for example between patient & clinician and groups, along with document transfer and conversion to video/telephony from within the direct message – May 2021 • Integration into Electronic Health Records – June 2021

About supplier

Flabba are a UK software company. We have a great track record of building robust & secure video solutions, with innovative workflows, for the UK Public sector. You can buy our Conflab Health solution off the shelf now and enjoy the rich healthcare features, or we can customise our Conflab Health solution to meet your specific operational needs. Our solution truly is future-proofed.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Colin Rhodes
Commercial
+44 (0)7854 248 273
colin@flabba.com
Anthony Marris
IT & Technology, Support
+44(0) 7585 709 789
anthony@flabba.com