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MyClinic

MyClinic (Medicalchain)

Solution ID: 10079-001

Solution information last updated: 28 April 2021
Framework(s): DFOCVC

Description

Summary

MyClinic is a doctor-built, easy to use telemedicine solution which removes the administration burden of waiting for the patient to join a video call and offers access to all health care professionals to conduct and deliver a seamless telemedicine solution to support their clinical work.

Full description

MyClinic is an easy to use telemedicine solution which removes the administration burden of waiting for the patient to join a video call and offers access to all health care professionals to conduct and deliver a seamless telemedicine solution to support their clinical work. It has a rich suite of features that can be used for multi-disciplinary team meetings such as multi-party video calling, screen sharing, instant messaging, the ability to send and receive files and attachments and more. MyClinic was designed by UK doctors knowing the burden of workload associated with primary and secondary care and the importance of managing the patients’ flow through the healthcare system to make sure they can access services in a timely and professional manner. With a dedicated support team on standby to help solve any logistical and technical challenges, MyClinic has proven popular in other healthcare settings and is used in over 78 countries around the world.

Features

This Catalogue Solution has the following features that can help meet needs in primary care:
  • Virtual waiting room
  • SMS and email invitation
  • Screen sharing
  • Instant messaging between patient and clinician
  • Multi-party calls
  • Questionnaire sending and reviewing before appointment
  • Reception management and scheduling service
  • Profile management
  • No app download
  • Web based and usable from any internet enabled device

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Video Consultation, 1.0.0

The Video Consultation Capability allows Health or Care Professionals to conduct secure live remote video consultations with individual or groups of Patients/Service Users/Proxies ensuring they can receive support relating to healthcare concerns when a Video Consultation is most appropriate.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • conduct Video Consultation (E00039)
May epics

May epics that have been met

  • conduct a Video Consultation with the Patient/Service User without registration (E00041)
  • end Video Consultation with a Patient/Service User (E00043)
  • Direct Messaging during a Video Consultation (E00045)
  • electronically share files during a Video Consultation (E00051)
  • Health or Care Professional can share their screen during a Video Consultation (E00053)
  • waiting room (E00062)
  • Patient/Service User feedback on Video Consultations (E00069)

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
MyClinic is a cloud hosted service. Timescales for implementation are one week from when we receive a completed application.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application
Supported browser types
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari
Mobile responsive
Yes
Mobile first approach
No
Plug-ins or extensions required
No
Minimum connection speed
2Mbps
Screen resolution and aspect ratio
16:9 - 1920 x 1080
Hardware requirements
Camera – Built in or Standalone (Camera facilities are highly recommended but not required) Microphone/Speakers or Headphones (required) For PC/Mac we recommend a minimum Dual Core 64 bit CPU with 4GB RAM.
Additional information
Application does work on mobiles.

Hosting type

These are the ways this Catalogue Solution can be hosted:
Public cloud

Summary

MyClinic is a cloud hosted service in UK.

About supplier

MyClinic was founded by the Medicalchain team. A UK based health tech company founded in 2017 with Dr Abdullah Albeyatti CEO and a General Practitioner from Leeds who is dedicated to improving patient choice, removing health barriers and delivering patient education through the use of technology.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Graham Downhill
Group Product Management – Medicalchain & MyClinic
graham@myclinic.com