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Ouris Health

Ouris Health

Solution ID: 10077-001

Solution information last updated: 5 May 2021
Framework(s): DFOCVC

Description

Summary

Ouris Health provides a complete healthcare communication solution connecting patients with Primary, Secondary and Social care providers. The solution provides a safe and secure Online and Video Consultations along with Remote Monitoring and Virtual ward features.

Full description

Ouris Health's Video and Online consultation capabilities allow Health or Care professionals to conduct secure live remote consultations with individuals or group of Patients/Service users/Proxies ensuring they can receive support relating to healthcare concerns. The solution reduces the need for travel and provides a greater flexibility and choice for its users. The solution offers triage features to help make informed decisions about responses and provides instant self-help advice or signposting to relevant services. Ouris Health provides a complete Digital Health Experience, providing connectivity between health and care professionals, Remote Monitoring, Virtual wards along with Covid features (Vaccination details and side effects logs) and Notifications. Solutions are available for patients in apps to self-manage health and wellbeing (blood pressure, pulse, temperature, breathing, saturations, BMI, weight, daily mood changes).

Features

This Catalogue Solution has the following features that can help meet needs in primary care:
  • Available as web application and in iOS and Android (Apple store and Google Play store).
  • Real time chat and messaging with triage and access control of patients (Virtual practice door).
  • One-to-one and group video consultations with consent and recording features.
  • Inter-team and Inter-organisational connectivity – chats, messaging, MDT meetings and video.
  • Covid monitoring and notifications – SMS, App, e-mail alerts.
  • Secure access control features with IP lock and two-factor authentications.
  • Easy – NHS self-help information and video access to patients.
  • Remote Patient Monitoring and Virtual ward features with digital referral for acute admissions.
  • Automated collection of patients' feedback along with reports.
  • Detailed reports and analysis on usage of online and video consultations.

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Online Consultation, 1.0.1

The Online Consultation Capability allows Patients/Service Users/Proxies to request and receive support relating to healthcare concerns, at a time and place convenient for them.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Online Consultation (E00001)
May epics

May epics that have been met

  • Online Consultation with a Proxy (E00002)
  • Patient/Service User requests for Online Consultation support and provides information (E00003)
  • Proxy requests for Online Consultation support and provides information (E00004)
  • respond to Online Consultation requests for support from Patients/Service Users (E00005)
  • respond to Online Consultation requests for support from Proxies (E00006)
  • include attachments in Online Consultation requests (E00007)
  • include attachments in Online Consultation requests from a Proxy (E00008)
  • automated response to Online Consultation requests for support from Patients/Service Users (E00009)
  • automated response to Online Consultation requests for support from Proxies (E00010)
  • Patient/Service User makes an administrative request (E00011)
  • Proxy makes an administrative request (E00012)
  • respond to administrative requests for support from Patients/Service Users (E00013)
  • respond to administrative requests for support from Proxies (E00014)
  • automated responses to administrative requests from Patients/Service Users (E00015)
  • automated responses to administrative requests from Proxies (E00016)
  • link Online Consultation requests for support and responses (E00017)
  • link Online Consultation requests for support from a Proxy and responses (E00018)
  • self-help and signposting (E00019)
  • Proxy supporting self-help and signposting (E00020)
  • symptom checking (E00021)
  • symptom checking by a Proxy (E00022)
  • Direct Messaging (E00023)
  • Direct Messaging by a Proxy (E00024)
  • electronically share files during Direct Messaging (E00026)
  • electronically share files during Direct Messaging with a Proxy (E00027)
  • report on utilisation of Online Consultation requests for support (E00029)
  • report on outcomes or dispositions provided to the Patient/Service User (E00030)
  • report on the status of Online Consultations (E00031)
  • report on Patient demographics using Online Consultation (E00032)
  • manually prioritise Online Consultation requests for support (E00033)
  • assign Online Consultation requests to a Health or Care Professional manually (E00034)
  • categorise outcome of Online Consultation requests (E00035)
  • assign Online Consultation requests to Health or Care Professional automatically (E00038)
  • disable and enable Direct Messaging for a Healthcare Organisation (E00056)
  • disable and enable Direct Messaging for a Patient/Service User (E00057)
  • disable and enable electronic file sharing during Direct Messaging for a Healthcare Organisation (E00058)
  • Patient/Service User feedback for Online Consultation (E00075)
  • notification to Patients/Service Users (E00082)
  • customisation of instructions to Patients/Service Users using Online Consultation Solution (E00083)
  • categorise administration requests (E00084)
  • disable and enable Direct Messaging for an Online Consultation request for support (E00085)
  • Health or Care Professional initiates an Online Consultations request (E00090)
  • Proxy Verification (E00091)

Video Consultation, 1.0.0

The Video Consultation Capability allows Health or Care Professionals to conduct secure live remote video consultations with individual or groups of Patients/Service Users/Proxies ensuring they can receive support relating to healthcare concerns when a Video Consultation is most appropriate.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • conduct Video Consultation (E00039)
May epics

May epics that have been met

  • conduct Video Consultation with a Proxy (E00040)
  • conduct a Video Consultation with the Patient/Service User without registration (E00041)
  • conduct Video Consultation with a Proxy without registration (E00042)
  • end Video Consultation with a Patient/Service User (E00043)
  • Direct Messaging during a Video Consultation (E00045)
  • conduct group Video Consultations (E00048)
  • electronically share files during a Video Consultation (E00051)
  • Health or Care Professional can share their screen during a Video Consultation (E00053)
  • Health or Care Professional can record a Video Consultation (E00059)
  • Patient/Service User can record a Video Consultation (E00060)
  • waiting room (E00062)
  • disable and enable Direct Messaging during a Video Consultation for the Patient/Service User (E00063)
  • Patient/Service User name is not automatically visible in a group Video Consultation (E00065)
  • invite new participants to an existing Video Consultation with a Patient/Service User (E00066)
  • disable and enable electronic file sharing during a Video Consultation (E00067)
  • disable and enable screen sharing during a Video Consultation (E00068)
  • Patient/Service User feedback on Video Consultations (E00069)
  • test the Video Consultation settings (E00070)
  • consecutive consultations with multiple Patients/Service Users via a single Video Consultation (E00071)
  • reminder of upcoming or scheduled Video Consultation (E00072)

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
Ouris Health is a cloud based standalone solution with no additional installation requirements. Time periods may change depending on the size of the practice and for an average size it is within 4 weeks from set up to launch. https://ourishealth.com/assets/nhs/document/deployment_ouris.pdf

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application
Supported browser types
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari
Mobile responsive
Yes
Mobile first approach
Yes
Plug-ins or extensions required
No
Minimum connection speed
10Mbps
Screen resolution and aspect ratio
16:9 - 1366 x 768
Hardware requirements
Integrated or standalone Microphone or webcam
Native mobile or tablet application
Supported operating systems
  • Apple IOS
  • Android
Mobile first approach
Yes
Minimum connection speed
10Mbps
Connection types supported
  • 3G
  • LTE
  • 4G
  • 5G
  • Wifi
Memory size
4GB
Storage space
No additional storage requirements.
Device capabilities
Smart Phone (IOS and Android)
Hardware requirements
Integrated or standalone Microphone or webcam
Native desktop application
Supported operating systems
Windows 10
Minimum connection speed
10Mbps
Memory size
4GB
Storage space
Non-Mandatory
Processing power
Core 2 Quad Q6600 at 2.4 GHz or AMD Phenom 9850 at 2.5 GHz
Screen resolution and aspect ratio
16:9 - 1366 x 768
Device capabilities
Integrated or standalone Microphone or webcam
Hardware requirements
Integrated or standalone Microphone or webcam

Roadmap

These are the supplier’s development plans for this Catalogue Solution:
Ouris Health's aim is to consult and take feedback from users and apply changes to the solution to provide a simplified patient journey. Data protection, confidentiality, clinical safety, usability, information security is set at the heart of the solution to assist patients and health and care professionals. Ouris Health has a few immediate goals to achieve with integrations to provide a fully integrated solution for health and care professionals. • IM1 Integrations • Hospital solution integrations • Integrations with GP Connect and EPS • NHS Log in for Patients. • NHS 111 integration • Development of QOF and Chronic disease management forms to GP Practices • To achieve WCAG 2.1 AAA compliance • More automated and integrated features with Alexa. • New features for the App – Medication reminders and diabetes and mental health monitoring

About supplier

Ouris Health aims to provide a simplified, affordable, fit for purpose, cost effective health technology to the NHS in line with its long-term plan. Ouris Health is developed by medics and patients, understanding the core needs of end users.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Thiru Sundaresan
Commercial Team
07966152583
thiru@ourishealth.com