Enhance Primary Healthcare
Solution ID: 10076-001
e-Reception has a focus on care navigation. It has a modular format to help practices categorise the patient query, enabling effective signposting. There are modules for GP, administration, pharmacist, etc. Our value is helping practices deliver business change resulting from digital transformation.
Practices are experiencing unprecedented levels of demand. The focus of e-Reception is to enable practices to better manage this demand with the help of effective care navigation and the use of allied health professionals in practice and primary care networks. As part of our offer, we support effective business change. Our modular format - GP query, administration, medication etc, enables practice reception teams to instantly recognise the patients query and signpost to the appropriate healthcare professional. We have listened to our GP users concerned about extensive lists of online consultation requests in their inbox. It is vital that digital ‘traffic’ is addressed at source in the most efficient manner, whilst delivering improved quality and access to patients. Practices access e-Reception via a hyperlink on the practice website. Practices receive a prompt when each submission is made and can reply to complete the consultation through the system.
Capabilities met - NHS assured
Online Consultation, 1.0.1
The Online Consultation Capability allows Patients/Service Users/Proxies to request and receive support relating to healthcare concerns, at a time and place convenient for them.
How this capability was met
Must epics that have been met
May epics that have been met
Implementations typically take one to two working days maximum, to include set up and training on our standard solution. Bespoke solutions can be provided by negotiation. Implementation is generally done remotely, with minimal disruption for practice staff. Training is straightforward, requiring no specific technical knowledge. The system is standalone and there are no transitioning data issues.
Client application type
- Supported browser types
- Mobile responsive
- Mobile first approach
- Plug-ins or extensions required
- Minimum connection speed
- Screen resolution and aspect ratio
16:9 - 1920 x 1080
- Additional information
Brower versions supported are as follows: • Google Chrome 83- current version • Microsoft Edge (all versions) • Mozilla Firefox 57- current version • Opera (all versions) • Safari version 5.1.7- current version • Internet Explorer 11 (windows 7) • Internet Explorer 10(windows 8)
We believe the next stage in digital transformation is in automation. We are modelling the introduction and integration of Robotic Process Automation within the e-Reception solution. We are developing new innovations within the solution for instance, chronic disease management and bespoke tools that practices require.