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Visiba Care

Visiba UK

Solution ID: 10075-001

Solution information last updated: 22 April 2021
Framework(s): DFOCVC

Description

Summary

Visiba Care is a white-label virtual clinic platform, enabling healthcare providers to meet patients online via their branded virtual clinic, with one or several receptions. Clinicians and patients can communicate via asynchronous messaging, video consultations with up to 10 participants and forms.

Full description

Visiba Care is a fully customisable virtual clinic platform, designed by patients for patients to enable providers to set up a personalised digital practice under their own brand. The interface for healthcare professionals is user friendly and easy to administer. Healthcare professionals can book video consultations or provide bookable times depending on their availability, communicate with patients asynchronously via messaging and receive information and images to prepare efficiently before appointments. Patients access the virtual clinic through the branded patient app or web interface. They securely log in to the app or website and can then book an appointment, join a drop-in queue or connect to a video consultation. Each reception can configure and activate the patient pathways that best reflect their operations. The platform ensures stability, with a 99.9% uptime, high-quality video consultations and security for patients and healthcare professionals alike.

Features

This Catalogue Solution has the following features that can help meet needs in primary care:
  • Video consultations – initiated by the healthcare provider
  • Video consultations – booked by patients
  • Multiple participants in video consultation (currently max 10)
  • Asynchronous messaging
  • Forms configurable by the healthcare provider
  • File and image transfer
  • White-label: Branded patient interfaces
  • Secure authentication
  • Integration of external links to patient interfaces

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Online Consultation, 1.0.1

The Online Consultation Capability allows Patients/Service Users/Proxies to request and receive support relating to healthcare concerns, at a time and place convenient for them.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Online Consultation (E00001)
May epics

May epics that have been met

  • Online Consultation with a Proxy (E00002)
  • Patient/Service User requests for Online Consultation support and provides information (E00003)
  • Proxy requests for Online Consultation support and provides information (E00004)
  • respond to Online Consultation requests for support from Patients/Service Users (E00005)
  • respond to Online Consultation requests for support from Proxies (E00006)
  • include attachments in Online Consultation requests (E00007)
  • include attachments in Online Consultation requests from a Proxy (E00008)
  • Patient/Service User makes an administrative request (E00011)
  • Proxy makes an administrative request (E00012)
  • respond to administrative requests for support from Patients/Service Users (E00013)
  • respond to administrative requests for support from Proxies (E00014)
  • link Online Consultation requests for support and responses (E00017)
  • link Online Consultation requests for support from a Proxy and responses (E00018)
  • electronically share files during Direct Messaging (E00026)
  • electronically share files during Direct Messaging with a Proxy (E00027)
  • report on utilisation of Online Consultation requests for support (E00029)
  • report on the status of Online Consultations (E00031)
  • assign Online Consultation requests to a Health or Care Professional manually (E00034)
  • disable and enable Direct Messaging for a Healthcare Organisation (E00056)
  • customisation of the question sets for Patients/Service Users requesting Online Consultation support (E00080)
  • notification to Patients/Service Users (E00082)
  • customisation of instructions to Patients/Service Users using Online Consultation Solution (E00083)
  • categorise administration requests (E00084)
  • disable and enable Direct Messaging for an Online Consultation request for support (E00085)
  • Health or Care Professional initiates an Online Consultations request (E00090)

Video Consultation, 1.0.0

The Video Consultation Capability allows Health or Care Professionals to conduct secure live remote video consultations with individual or groups of Patients/Service Users/Proxies ensuring they can receive support relating to healthcare concerns when a Video Consultation is most appropriate.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • conduct Video Consultation (E00039)
May epics

May epics that have been met

  • conduct Video Consultation with a Proxy (E00040)
  • conduct a Video Consultation with the Patient/Service User without registration (E00041)
  • end Video Consultation with a Patient/Service User (E00043)
  • Direct Messaging during a Video Consultation (E00045)
  • conduct group Video Consultations (E00048)
  • electronically share files during a Video Consultation (E00051)
  • waiting room (E00062)
  • Patient/Service User feedback on Video Consultations (E00069)
  • test the Video Consultation settings (E00070)
  • reminder of upcoming or scheduled Video Consultation (E00072)

Integrations

View information about the systems this Catalogue Solution integrates with to exchange data:

Supplier asserted integrations

Supplier asserted integrations are interoperability interfaces prepared by a supplier and are not specified or assured by the NHS.

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
The implementation is split into three phases: Planning & Information Gathering, Implementation and Deployment. This approach allows us to have clear phases each with specific aims and goals. The implementation plan has been devised to be as efficient as possible to ensure rapid deployment of the solution with a 1 to 6 week timeframe. Where practical, tasks that have no dependencies on another run in parallel to help keep the overall implementation timeline as short as possible. The tasks have been sequenced in a logical order based on any dependencies to ensure that where necessary, pre-requisite tasks have been completed before the next task is started.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application
Supported browser types
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
Mobile responsive
Yes
Mobile first approach
Yes
Plug-ins or extensions required
No
Minimum connection speed
5Mbps
Screen resolution and aspect ratio
5:4 - 1280 x 1024
Hardware requirements
A computer with a camera, microphone, audio.
Native mobile or tablet application
Supported operating systems
  • Apple IOS
  • Android
Description of supported operating systems
3 latest major versions of iOS and above. 4 latest major version of Android and above.
Mobile first approach
No
Minimum connection speed
5Mbps
Connection types supported
  • 3G
  • LTE
  • 4G
  • 5G
  • Wifi
Connection requirements
Minimum required to ensure a high-quality call – not use of service.
Memory size
256MB
Storage space
No additional storage requirements. No native patient app is larger than 100MB in size.
Third-party components
No third-party components needed.
Device capabilities
No more than what is listed under Hardware requirements.
Hardware requirements
Device needs a screen, camera, microphone, and audio capabilities.

Hosting type

These are the ways this Catalogue Solution can be hosted:
Private cloud

Summary

As a Software as a Service Solution, there are no hosting requirements for the customer.

Data center hosting model

Using an England-based hosting provider, the solution is set up in a private cloud environment in accordance with the National Cyber Security Centre’s guidelines.

Roadmap

These are the supplier’s development plans for this Catalogue Solution:
Healthcare professional interface: Q2 2021- New video call design for the healthcare professionals to make in-call functions even more accessible Q3 2021- Scaling the messaging function to easily facilitate administration of high volumes Q4 2021- Downloadable form responses as pdf Patient interface: Q2 2021- Completely new and more user-friendly patient web interface Q3 2021- Unified content for the pre-reception patient entry Integrations: Q2 2021- SystmOne NHS patient login Q3 2021- EMIS EPIC/Cerner/Allscripts InterSystems https://www.visibacare.com/en-gb/category/product-updates/

About supplier

Visiba Care was founded in 2014 with the mission to make healthcare more accessible, by enabling patients to easily communicate with healthcare professionals online, securely. We believe that digital technology should deliver outcomes to empower healthcare, thus improving people’s lives. Today, Visiba Care has customers in 4 different markets and due to its flexibility and customisable nature, is used in many healthcare settings from Primary Care, Secondary Care and Integrated Care. In cooperation with our customers, we continuously develop Visiba Care’s functionality and usability. Patient experience and our customers’ versatile needs are at the core of our development to help drive efficiency savings for healthcare. You are the experts in providing healthcare, we are the experts in digital transformation. Together we develop a digital solution that improves healthcare today and meets the challenges of tomorrow.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Tina Marshall
Visiba UK
01993 685384
tina.marshall@visibacare.com
Frederik Roxhage
Visiba Group AB
+46 31 788 41 41
fredrik.roxhage@visibacare.com