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Virtually Primary Care

Virtually Healthcare (Archway)

Solution ID: 10074-001

Solution information last updated: 22 April 2021
Framework(s): DFOCVC

Description

Summary

Web and mobile application for online and video consultation for general medical practice, urgent care, community pharmacy and community services. Other modules: a) Care homes b) GP-supervised community pharmacy consultation service c) HelpDesk (virtual reception) d) SMS e) Personal Health Organiser

Full description

The solution offers a wide range of associated services built around the core online and video consultation module. This enables local health systems to offer integrated care which is health care professional role based (not organisation based), shares clinical information across modules, supports collaborative working and delivers an integrated and cohesive patient user experience. As each clinical team has its own specific case-mix and skill-mix, works in its own way and has specific requirements, our implementation plan includes a discovery phase which enables us to extensively customise the solution and reporting for each clinical team. Implementation, service delivery and benefits realisation support are offered by our Digital Enablement Team. Associated integrated care services: 1. Conflux for PCNs 2. Long term condition health maintenance hubs and online care planning 3. Virtual ward 4. Patient observatory 5. Collaborative advice and guidance 6. Out-patient online and video consultation

Features

This Catalogue Solution has the following features that can help meet needs in primary care:
  • Booked and ad hoc video, telephone, and written consultations including proxy
  • Clinical history questionnaire and written management plan for patient
  • Appointment scheduler
  • Reassignment of consultations between clinicians
  • Senior review of consultation and management plan
  • Screening of new consultations for triage and re-direction
  • Upload of images and documents into consultations and document sending and tracking
  • In-solution access to patient’s GP records on EMIS
  • 3-way consultation for joint consultation between GP and consultant, or interpreter or carer
  • Post-consultation patient feedback to clinicians with rating and review

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Online Consultation, 1.0.1

The Online Consultation Capability allows Patients/Service Users/Proxies to request and receive support relating to healthcare concerns, at a time and place convenient for them.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Online Consultation (E00001)
May epics

May epics that have been met

  • respond to Online Consultation requests for support from Patients/Service Users (E00005)
  • include attachments in Online Consultation requests (E00007)
  • respond to administrative requests for support from Patients/Service Users (E00013)
  • link Online Consultation requests for support and responses (E00017)
  • customisation of report (E00028)
  • report on utilisation of Online Consultation requests for support (E00029)
  • assign Online Consultation requests to Health or Care Professional automatically (E00038)
  • Patient/Service User feedback for Online Consultation (E00075)
  • record Online Consultation outcome to the Patient Record (E00076)
  • customisation of the question sets for Patients/Service Users requesting Online Consultation support (E00080)
  • notification to Patients/Service Users (E00082)
  • customisation of instructions to Patients/Service Users using Online Consultation Solution (E00083)

Video Consultation, 1.0.0

The Video Consultation Capability allows Health or Care Professionals to conduct secure live remote video consultations with individual or groups of Patients/Service Users/Proxies ensuring they can receive support relating to healthcare concerns when a Video Consultation is most appropriate.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • conduct Video Consultation (E00039)

Integrations

View information about the systems this Catalogue Solution integrates with to exchange data:

Supplier asserted integrations

Supplier asserted integrations are interoperability interfaces prepared by a supplier and are not specified or assured by the NHS.

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
Sprint 1. Deployment of core consultation module Sprint 2. Deployment of GP Practice Additional Services (e.g. User HelpDesk, Care Homes & GP-supervised CPCS) Sprint 3. Deployment of integrated Care Additional Services (e.g. LTC health maintenance hubs, Virtual wards, Collaborative Advice & Guidance, & Conflux) Sprint 1. Core online and video consultation Duration of sprint depends on the number of GP Practices deploying. The mobilisation, training and customisation phase covers 6 weeks followed by Go-live waves of 15 Practices each week. If a customer is purchasing for say 92 Practices the timescale will be as follows: Mobilisation, customisation, and training – 6 weeks 6 Go-live waves for 92 Practices – 6 weeks Total implementation timescale – 12 weeks Sprints 2 and 3 relate to the deployment of any Associated Services which the customer has purchased in addition to core online and video consultation which is covered in Sprint 1. Sprint 2. 16 weeks after sprint 1 Sprint 3. 20 weeks after sprint 2

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application
Supported browser types
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Opera
  • Safari
  • Internet Explorer 11
Mobile responsive
Yes
Mobile first approach
Yes
Plug-ins or extensions required
No
Minimum connection speed
2Mbps
Screen resolution and aspect ratio
16:9 - 1280 x 720
Hardware requirements
Internet enabled device with webcam and microphone.
Native mobile or tablet application
Supported operating systems
  • Apple IOS
  • Android
Description of supported operating systems
Android – V.7 and above iOS – V.12 and above
Mobile first approach
Yes
Connection types supported
  • 3G
  • LTE
  • 4G
  • 5G
  • Wifi
Memory size
4GB
Storage space
No storage needed on device for anything app specific. Documents are downloadable in the app so will require space, but the storage required depends on the document downloaded
Third-party components
OpenTok video conferencing
Device capabilities
Device must be able to make and receive video calls

Hosting type

These are the ways this Catalogue Solution can be hosted:
Private cloud

Summary

Uses following services for hosting: AWS EC2, AWS S3

Data center hosting model

AWS

Roadmap

These are the supplier’s development plans for this Catalogue Solution:
Future developments will focus on developing products and services for: a) Integrated care for acute and long-term conditions. b) Supported patient self-management. c) Integrated urgent care. We will further develop our integration with 111 which has completed alpha with a private and a public beta. d) A local PCN or ICS digital gateway and single-point-of access to all services. We will be completing NHS Login integration by 31st July 2021.

About supplier

Virtually Healthcare is a joint enterprise which provides NHS clinical services and NHS approved healthcare technology. Development of our SaaS products is led by clinician and patient users recruited from our patient participation groups. Clinicians in our Digital Enablement Team work closely with our software engineers and Ux/Ui experts through the product life cycle from user needs assessment, concept development, option analysis, heuristic evaluation, product testing, deployment, and benefits realisation. We are an NHS approved supplier and on the following frameworks: • Online Consultation Framework – NHS England • Digital First, Online Consultation and Video Consultation Framework – NHS England. • Business Information Standards Framework – NHS Digital • Health Service Systems Framework – NHS England • G-Cloud 12 Framework – Crown Commercial Suppliers • Digital and Outcomes 4 - Crown Commercial Suppliers We also hold NHS contracts for primary medical services.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Dr Milan Koya
Clinical Director
020 7263 8380
milan.koya@virtually.healthcare
Amanda Rex
020 7263 8380
amanda.rex@virtually.healthcare