myGP Remote Consultation
Solution ID: 10073-009
myGP® Remote Consultation helps GP practices avoid unnecessary appointments and supports remote consultation via video, audio and asynchronous messaging. Video calls can be initiated by SMS or web link, patients don’t need to register for the service or download any additional software.
Capabilities met - NHS assured
Video Consultation, 1.0.0
The Video Consultation Capability allows Health or Care Professionals to conduct secure live remote video consultations with individual or groups of Patients/Service Users/Proxies ensuring they can receive support relating to healthcare concerns when a Video Consultation is most appropriate.
How this capability was met
Must epics that have been met
May epics that have been met
NHS assured integrations
To find out more about these NHS assured integrations, follow the links below.
Remote consultation as a feature is available to all patients that have downloaded myGP v5.0 upwards so there is no implementation timescale as clinicians can opt to initiate a video call with the patient directly from the iPLATO system.
Client application type
Native mobile or tablet application
- Supported operating systems
- Description of supported operating systems
iPlato recommend users are always on the latest version of the OS
- Mobile first approach
- Minimum connection speed
- Connection types supported
- Connection requirements
The minimum connection speed required to support a video call.
- Memory size
- Storage space
Application size is 33 Mb for iOS and 45 Mb for Android.
- Third-party components
The application requires no additional 3rd party components or libraries.
- Device capabilities
The user’s smartphone requires no special capabilities.
- Hardware requirements
The user’s smartphone must be capable of making/receiving video calls.
All data used in the delivery of myGP® Remote Consultation is hosted at a UK based data centre by iPlato Healthcare. This data centre is secured and iPLATO is DSTP accredited.
End user devices must be connected to HSCN/N3