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OneContact Triage

Primary Care IT Limited (Trading as One Contact)

Solution ID: 10066-003

Solution information last updated: 12 May 2021
Framework(s): DFOCVC

Description

Summary

OneContact is a digital platform that enables GP practices to communicate remotely with patients where a face-to-face appointment is unnecessary, improving convenience and access for patients and freeing up clinical time so it can be used in the most effective way.

Full description

OneContact offers video and e-consultation capabilities that are easily embedded into GP practice websites, with rich, dynamic and clinically validated e-consultation templates that effectively signpost patients to the most appropriate treatment or services. Where a GP appointment is still necessary, the forms provide clinicians with a succinct overview of relevant clinical information in advance, so the subsequent appointment can be delivered more efficiently. OneContact also enables clinical reviews to be done remotely, with a wide range of clinical review templates for asthma, diabetes and more. Patients are sent a text link to a form where they complete information online that would otherwise be recorded in an appointment. The forms capture relevant QOF data alongside additional clinical information and are sent to the clinical system for review. Clinicians can hone down on the most important areas quickly and only bring patients in for the elements of care that are essential.

Features

This Catalogue Solution has the following features that can help meet needs in primary care:
  • 20+ clinically reviewed triage forms for a range of conditions
  • Triage forms signpost patients to the most appropriate service
  • Interoperability with GP clinical systems to enable inbound coded receipt of form data
  • Video consultations without the need for patients to download an app
  • 20+ review templates enable patents to conduct clinical reviews remotely via web form
  • Patients can be contacted for remote review via email or text
  • Review templates capture QOF data as well as additional clinical information

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Online Consultation, 1.0.1

The Online Consultation Capability allows Patients/Service Users/Proxies to request and receive support relating to healthcare concerns, at a time and place convenient for them.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Online Consultation (E00001)
May epics

May epics that have been met

  • Online Consultation with a Proxy (E00002)
  • Patient/Service User requests for Online Consultation support and provides information (E00003)
  • Proxy requests for Online Consultation support and provides information (E00004)
  • include attachments in Online Consultation requests (E00007)
  • include attachments in Online Consultation requests from a Proxy (E00008)
  • Patient/Service User makes an administrative request (E00011)
  • Proxy makes an administrative request (E00012)
  • Health or Care Professional initiates an Online Consultations request (E00090)

Video Consultation, 1.0.0

The Video Consultation Capability allows Health or Care Professionals to conduct secure live remote video consultations with individual or groups of Patients/Service Users/Proxies ensuring they can receive support relating to healthcare concerns when a Video Consultation is most appropriate.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • conduct Video Consultation (E00039)
May epics

May epics that have been met

  • conduct a Video Consultation with the Patient/Service User without registration (E00041)

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
We can deploy initial resources within a 2 week period following contract award (subject to appropriate governance assurances and log in details).

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application
Supported browser types
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari
  • Internet Explorer 11
Mobile responsive
Yes
Mobile first approach
Yes
Plug-ins or extensions required
No
Minimum connection speed
0.5Mbps
Screen resolution and aspect ratio
5:4 - 1280 x 1024

Roadmap

These are the supplier’s development plans for this Catalogue Solution:
OneContact is continually expanding its library of clinical templates for remote review.

About supplier

Formed by 2 EMIS web enthusiasts, we wanted to share many of the tools we had developed for use within our own practice. We could see that every practice was trying to reinvent the wheel, but that in the current environment most practices didn’t have the time or resources to spend optimising clinical systems to be most efficient. As we began to share our tools, we realised that to do it properly we would need registration with appropriate regulatory authorities as well as developing a team who could continue to evolve and grow the tools, embedding new guidelines and best practice. Hence Primary Care IT was born. We have worked with Dr Tom Howseman to take his Triage concept and work this up into a full solution which is scalable across GP surgeries in the UK.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Nicola Vlatseas
Customer Relationship Management
01508 536549
nicola@primarycareit.co.uk