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FootFall

Silicon Practice

Solution ID: 10062-001

Solution information last updated: 20 September 2021
Framework(s): DFOCVC

Description

Summary

FootFall is a complete digital practice that enables patients to engage with all areas of the practice online. With the option to operate in Digital Triage mode, FootFall can transform the way your patients access care and how you manage demands on the practice.

Full description

FootFall saves administration and clinical time by reducing the number of on demand phone calls and unnecessary appointments. All requests are triaged, prioritised, tracked and when appropriate, are assigned to clinicians who decide on an online response, phone call, video consultation or face to face appointment. • Free up clinician’s time for those patients most in need by utilising their time more effectively. • Help practices to manage their workload. • Keep track of patient requests through the practice workflow. • Increased patient access. Available 24/7 and avoids long waits on the phone. • Incorporates video consultations. • Supports remote access to the FootFall system, for example, from backup premises or from staff member’s homes. Can operate in Primary Care Network (PCN) mode, allowing member practices to share services and resources across the PCN.

Features

This Catalogue Solution has the following features that can help meet needs in primary care:
  • Digital triage, online consultation and video consultation
  • WCAG 2.1 AAA compliant
  • PCN mode to allow resources and services to be shared between practices
  • Integration with SystmOne TPP, EMIS, and Vision via MESH using Docman
  • Admin requests (including new patient, changing details, sick notes and more)
  • Wellbeing centre – local self-help organisations by category customised to each practice
  • A-Z of health symptom check live synced with NHS with a searchable local pharmacy directory
  • Patient questionnaires – PHQ9, GAD7, IPSS, Oxford Knee/Hip Scores, COPD/Asthma Assessment and more
  • Long-term health review forms including asthma, blood pressure, epilepsy and more
  • Easy to use practice dashboard to manage and assign all requests. This also supports remote access

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Online Consultation, 1.0.1

The Online Consultation Capability allows Patients/Service Users/Proxies to request and receive support relating to healthcare concerns, at a time and place convenient for them.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Online Consultation (E00001)
May epics

May epics that have been met

  • Patient/Service User requests for Online Consultation support and provides information (E00003)
  • Proxy requests for Online Consultation support and provides information (E00004)
  • respond to Online Consultation requests for support from Patients/Service Users (E00005)
  • respond to Online Consultation requests for support from Proxies (E00006)
  • include attachments in Online Consultation requests (E00007)
  • include attachments in Online Consultation requests from a Proxy (E00008)
  • automated response to Online Consultation requests for support from Patients/Service Users (E00009)
  • automated response to Online Consultation requests for support from Proxies (E00010)
  • Patient/Service User makes an administrative request (E00011)
  • Proxy makes an administrative request (E00012)
  • respond to administrative requests for support from Patients/Service Users (E00013)
  • respond to administrative requests for support from Proxies (E00014)
  • automated responses to administrative requests from Patients/Service Users (E00015)
  • automated responses to administrative requests from Proxies (E00016)
  • link Online Consultation requests for support and responses (E00017)
  • link Online Consultation requests for support from a Proxy and responses (E00018)
  • customisation of report (E00028)
  • report on utilisation of Online Consultation requests for support (E00029)
  • report on outcomes or dispositions provided to the Patient/Service User (E00030)
  • report on the status of Online Consultations (E00031)
  • report on Patient demographics using Online Consultation (E00032)
  • manually prioritise Online Consultation requests for support (E00033)
  • assign Online Consultation requests to a Health or Care Professional manually (E00034)
  • categorise outcome of Online Consultation requests (E00035)
  • assign Online Consultation requests to Health or Care Professional automatically (E00038)
  • Patient/Service User feedback for Online Consultation (E00075)
  • customisation of the question sets for Patients/Service Users requesting Online Consultation support (E00080)
  • notification to Patients/Service Users (E00082)
  • customisation of instructions to Patients/Service Users using Online Consultation Solution (E00083)
  • categorise administration requests (E00084)
  • Allow practice to set target response times for patient requests. (S062X01E03)
  • Alert practice if expected response times are exceeded (S062X01E04)
  • Allow to track whether a patient has read the practice response. (S062X01E05)
  • To determine when a patient has read a practice response, if at all. (S062X01E06)

Video Consultation, 1.0.0

The Video Consultation Capability allows Health or Care Professionals to conduct secure live remote video consultations with individual or groups of Patients/Service Users/Proxies ensuring they can receive support relating to healthcare concerns when a Video Consultation is most appropriate.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • conduct Video Consultation (E00039)
May epics

May epics that have been met

  • conduct Video Consultation with a Proxy (E00040)
  • conduct a Video Consultation with the Patient/Service User without registration (E00041)
  • conduct Video Consultation with a Proxy without registration (E00042)
  • end Video Consultation with a Patient/Service User (E00043)
  • waiting room (E00062)
  • Patient/Service User feedback on Video Consultations (E00069)
  • reminder of upcoming or scheduled Video Consultation (E00072)
  • Take screen captures during video consultation (S062X01E01)
  • Facility for clinician to take notes during video consultation (S062X01E02)

Integrations

View information about the systems this Catalogue Solution integrates with to exchange data:

NHS assured integrations

To find out more about these NHS assured integrations, follow the links below.

Supplier asserted integrations

Supplier asserted integrations are interoperability interfaces prepared by a supplier and are not specified or assured by the NHS.

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
A typical implementation timeframe takes between 4-6 weeks depending on the extent of customisation required. Silicon Practice takes the information from your existing website, customises your forms, and reviews your FootFall site with you before your site goes live. Your involvement will be providing feedback regarding the branding of your site, review of your site before it goes live and arranging attendance of your staff at our online video training sessions. FootFall can be deployed as a rapid roll-out implementation (which can be typically achieved within 2 weeks) to help practices quickly manage patient demand. In this example, the extent of the customisation of the FootFall site is restricted in the first instance to ensure that a fast roll-out is achieved. The CCG is responsible for agreeing the template FootFall site. Full customisation, branding and text from your existing website will be transitioned to your FootFall site on a date to be agreed with the CCG.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application
Supported browser types
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Opera
  • Safari
Mobile responsive
Yes
Mobile first approach
Yes
Plug-ins or extensions required
No
Minimum connection speed
2Mbps
Screen resolution and aspect ratio
16:9 - 1920 x 1080
Hardware requirements
Video consultation requires an inbuilt or external camera, speakers and a microphone
Additional information
Mobile devices • Google Chrome (59+) for Android • Firefox (46+) for Android • Safari (11+) for iOS

About supplier

We have successfully implemented over 900 FootFall sites in the UK across a variety of demographics and different practice structures. Working closely with Practices, PCNs and CCGs, we have evolved strategies, processes and training sessions to ensure FootFall is successfully adopted in each area. We have a strong track record of developing the product with CCGs. We have made extensive changes to FootFall in collaboration with CCGs which have enriched and extended our focus on the ability of the practices to implement digital triage. We develop a joint project management approach with the CCG, for example arranging Project Initiation Workshops, weekly project management meetings, pre-mobilisation and post-mobilisation practice communication together with reporting requirements. Top-up training is provided through Espresso training sessions and video tutorials.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Jane Oddy
Operations Director
01793 710500
Jane.oddy@siliconpractice.co.uk
Charlotte Avagnano
Customer Relationship Manager
01793 710500
Charlotte.avagnano@siliconpractice.co.uk