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storm LINK

Redwood Technologies Group Limited

Solution ID: 10057-003

Solution information last updated: 8 June 2021
Framework(s): DFOCVC

Description

Summary

storm® LINK™ is a video consultation tool that enables secure ad hoc one or two-way video links to patients or healthcare professionals with a single click to improve the quality of clinical consultations and reduce the need for face to face consultations.

Full description

storm LINK can be initiated by any clinician who feels that adding video to a voice call will better help them make a firm diagnosis without a subsequent face-to-face consultation. The clinician can launch the link by simply clicking on an icon on their desktop which transmits a single-use WebRTC link to the patient’s mobile without the need for them to have pre-loaded software or apps. It also avoids the need for pre-booked appointments and their associated admin burden and is ideal for people do not have laptops / tablets or who are away from home. Either the clinician or the patient can close the video link should they wish, and the voice channel will remain open. storm LINK was developed as an alternative to face-to-face consultations in response to the coronavirus (COVID-19), complies with all the NHS’ clinical safety requirements and is in routine use.

Features

This Catalogue Solution has the following features that can help meet needs in primary care:
  • Real-time one-way and two-way video calling.
  • One-way video option protects clinicians’ privacy while working from home.
  • Integrates into existing digital communications infrastructure within the GP practice.
  • Blurred background function on video communications.
  • End-to-end encryption on all communications.
  • Single-use WebRTC link sent via SMS or email.
  • No need to install additional applications for the healthcare professional or patient.
  • Adaptive video codec automatically adjusts to available signal strength or bandwidth.
  • Supports file sharing including images and documents.
  • Options include secure video and audio recording and patient surveys.

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Video Consultation, 1.0.0

The Video Consultation Capability allows Health or Care Professionals to conduct secure live remote video consultations with individual or groups of Patients/Service Users/Proxies ensuring they can receive support relating to healthcare concerns when a Video Consultation is most appropriate.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • conduct Video Consultation (E00039)
May epics

May epics that have been met

  • conduct a Video Consultation with the Patient/Service User without registration (E00041)
  • end Video Consultation with a Patient/Service User (E00043)

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
A typical storm contact centre deployment takes between 4-6 weeks to deliver from order acceptance to Go-Live. However, for an implementation of this nature, it is anticipated that it will take 2 weeks to deliver through Redwood’s expedition process. Once the service has been built, you will be provided with a User Pack detailing steps to ensure the implementation goes live successfully. Deliverables and Lead Times: Redwood Technologies Limited is responsible for building the storm partition. The following text shows typical lead times for these deliverables (they are estimates). (‘Working days’ excludes weekends and all Bank Holidays and Public Holidays in the UK calendar.) Order Processing for New Customers – 25 working days Partition build – 15 working days Hardware – 15 working days New non-geographic numbers – 10 working days New geographic numbers – 12 working days Port non-geographic numbers – 15 working days Port geographic numbers – 27 working days Connectivity – 90 calendar days

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application
Supported browser types
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
Mobile responsive
Yes
Mobile first approach
No
Plug-ins or extensions required
No
Minimum connection speed
2Mbps
Screen resolution and aspect ratio
4:3 - 1024 x 768
Hardware requirements
All aspects of the storm platform are browser-based, with no client installation or hardware requirements. This means the platform can be accessed from anywhere, provided there is internet access. PSTN pairing means that all calls can be routed to a mobile phone, reducing reliance on a desk phone Hardware would only be required if the customer chooses not to use the softphone on the interface, at which point, a PSTN device such as a mobile phone or hard phone would be required.

Hosting type

These are the ways this Catalogue Solution can be hosted:
Private cloud

Summary

The e-consultation offering is cloud-based solution which can be rapidly deployed for practices, without the need for a lengthy setup process. The solution will allow GP’s to initiate a video call with the patient, whilst the voice call is in progress, by sending a single use SMS link to the patient’s device. Subsequently, the patient will click on the link to initiate a video call, without any need to download additional software.

Data center hosting model

Over 1,000 customers have taken advantage of Redwood Technologies highly available browser based platform. This runs off twinned IDL Tier 3 data centres located in Slough and Docklands. Each of these data centres is set up with active-active configuration, providing seamless failover in the unlikely event that one of the data centre fails. This ensures Redwood Technologies can provide 99.999% core platform availability. The platform’s built-in cross-site resilience capabilities can be summarised as follows: • Hardware clustering • Hardware resilience and automatic failover • Active-standby and active-active backup server configuration • Configuration and database mirroring • Distributed media storage • Inter-site resilience links Redwood Technologies currently provide services in over 30 countries worldwide, with key carrier partnerships including Vodafone in Europe, AT&T and Verizon in the USA and Rakuten in Asia.

Roadmap

These are the supplier’s development plans for this Catalogue Solution:
Innovation lies at the heart of the storm philosophy. The platform was early-to-market in the cloud communications space & is augmented by continual innovations and new capabilities. storm has been constructed on open and modular architecture to enable continual development, expansion and improvement. The Group operates a bimodal product roadmap system, plotting out new feature releases on both a long and short-term timescales. The roadmap describes the Group’s focus areas for research and development as far as five years into the future, detailing the recently completed and upcoming releases on the storm platform. The centralised, public cloud model of storm enables new features to become available to customers once released. This provides practices with the option to not only introduce new capabilities based on continual storm innovation and market developments, but also to influence and request bespoke new features which can be rapidly developed through agile methodologies.

About supplier

Redwood Technologies Limited was founded in 1993 to develop complex communications software. Today, Redwood Technologies Limited consists of three organisations: Redwood Technologies, Content Guru and Weston Digital Technology. Redwood Technologies Limited offers a range of services to customers within a range of sectors, including: Health & Public Sector, Utilities, Financial Services and Education. This is attributed to the versatility of the storm platform, and the fact that Redwood own the storm platform as a form of Intellectual Property. This means that the storm platform is built-in house by a team of Redwood’s engineers, and is therefore created and conditioned in-house. As a result, Redwood is always improving and developing the product portfolio after listening to feedback from customers. Future plans for this Catalogue Solution include: offering proxy video consultations, providing screen recording and implementing historical/real-time reporting capabilities.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

James Horsley
Public and Health Sector Team Leader
+ [44] (0)1344 852 350
JPH@ContentGuru.com
Olivia Townley
Solutions Consultant (Bids)
+ [44] (0) 1344 852 351
OLT@ContentGuru.com