Redwood Technologies Group Limited
Solution ID: 10057-003
storm® LINK™ is a video consultation tool that enables secure ad hoc one or two-way video links to patients or healthcare professionals with a single click to improve the quality of clinical consultations and reduce the need for face to face consultations.
storm LINK can be initiated by any clinician who feels that adding video to a voice call will better help them make a firm diagnosis without a subsequent face-to-face consultation. The clinician can launch the link by simply clicking on an icon on their desktop which transmits a single-use WebRTC link to the patient’s mobile without the need for them to have pre-loaded software or apps. It also avoids the need for pre-booked appointments and their associated admin burden and is ideal for people do not have laptops / tablets or who are away from home. Either the clinician or the patient can close the video link should they wish, and the voice channel will remain open. storm LINK was developed as an alternative to face-to-face consultations in response to the coronavirus (COVID-19), complies with all the NHS’ clinical safety requirements and is in routine use.
Capabilities met - NHS assured
Video Consultation, 1.0.0
The Video Consultation Capability allows Health or Care Professionals to conduct secure live remote video consultations with individual or groups of Patients/Service Users/Proxies ensuring they can receive support relating to healthcare concerns when a Video Consultation is most appropriate.
How this capability was met
Must epics that have been met
May epics that have been met
A typical storm contact centre deployment takes between 4-6 weeks to deliver from order acceptance to Go-Live. However, for an implementation of this nature, it is anticipated that it will take 2 weeks to deliver through Redwood’s expedition process. Once the service has been built, you will be provided with a User Pack detailing steps to ensure the implementation goes live successfully. Deliverables and Lead Times: Redwood Technologies Limited is responsible for building the storm partition. The following text shows typical lead times for these deliverables (they are estimates). (‘Working days’ excludes weekends and all Bank Holidays and Public Holidays in the UK calendar.) Order Processing for New Customers – 25 working days Partition build – 15 working days Hardware – 15 working days New non-geographic numbers – 10 working days New geographic numbers – 12 working days Port non-geographic numbers – 15 working days Port geographic numbers – 27 working days Connectivity – 90 calendar days
Client application type
- Supported browser types
- Mobile responsive
- Mobile first approach
- Plug-ins or extensions required
- Minimum connection speed
- Screen resolution and aspect ratio
4:3 - 1024 x 768
- Hardware requirements
All aspects of the storm platform are browser-based, with no client installation or hardware requirements. This means the platform can be accessed from anywhere, provided there is internet access. PSTN pairing means that all calls can be routed to a mobile phone, reducing reliance on a desk phone Hardware would only be required if the customer chooses not to use the softphone on the interface, at which point, a PSTN device such as a mobile phone or hard phone would be required.
The e-consultation offering is cloud-based solution which can be rapidly deployed for practices, without the need for a lengthy setup process. The solution will allow GP’s to initiate a video call with the patient, whilst the voice call is in progress, by sending a single use SMS link to the patient’s device. Subsequently, the patient will click on the link to initiate a video call, without any need to download additional software.
Data center hosting model
Over 1,000 customers have taken advantage of Redwood Technologies highly available browser based platform. This runs off twinned IDL Tier 3 data centres located in Slough and Docklands. Each of these data centres is set up with active-active configuration, providing seamless failover in the unlikely event that one of the data centre fails. This ensures Redwood Technologies can provide 99.999% core platform availability. The platform’s built-in cross-site resilience capabilities can be summarised as follows: • Hardware clustering • Hardware resilience and automatic failover • Active-standby and active-active backup server configuration • Configuration and database mirroring • Distributed media storage • Inter-site resilience links Redwood Technologies currently provide services in over 30 countries worldwide, with key carrier partnerships including Vodafone in Europe, AT&T and Verizon in the USA and Rakuten in Asia.
Innovation lies at the heart of the storm philosophy. The platform was early-to-market in the cloud communications space & is augmented by continual innovations and new capabilities. storm has been constructed on open and modular architecture to enable continual development, expansion and improvement. The Group operates a bimodal product roadmap system, plotting out new feature releases on both a long and short-term timescales. The roadmap describes the Group’s focus areas for research and development as far as five years into the future, detailing the recently completed and upcoming releases on the storm platform. The centralised, public cloud model of storm enables new features to become available to customers once released. This provides practices with the option to not only introduce new capabilities based on continual storm innovation and market developments, but also to influence and request bespoke new features which can be rapidly developed through agile methodologies.