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PATCHS Online Consultation

Advanced Health and Care Limited

Solution ID: 10046-006

Solution information last updated: 5 May 2021
Framework(s): DFOCVC

Description

Summary

PATCHS is a complete online consultation and triage solution designed by GPs and academics to help manage patient workload. It enables practices to implement a Total Triage model, and set up Virtual Hubs / eHubs for federated working.

Full description

PATCHS is an easy way for patients to contact their GP from their practice website or mobile app. Patients answer four simple free text questions – covering the details of their request and any ideas, concerns, and expectations they may have. This enables the GP practice to quickly and safely understand how best to respond. Triage, workflow management and video functionality enables practices to prioritise patients based on clinical need.

Features

This Catalogue Solution has the following features that can help meet needs in primary care:
  • Medical record integration including automatic patient registration and note filing
  • Bulk and 2-way patient messaging using email or SMS
  • AI triage and mental health detection using free-text responses, trained by GPs
  • Image and document uploads
  • Video consultations
  • Progressive Web App for smartphones
  • Patient links to NHS guidance
  • One-click federated working allows GP practices and PCNs to set up virtual hubs / eHubs
  • Questionnaires for LTCs and other conditions

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Online Consultation, 1.0.1

The Online Consultation Capability allows Patients/Service Users/Proxies to request and receive support relating to healthcare concerns, at a time and place convenient for them.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Online Consultation (E00001)
May epics

May epics that have been met

  • Online Consultation with a Proxy (E00002)
  • Patient/Service User requests for Online Consultation support and provides information (E00003)
  • respond to Online Consultation requests for support from Patients/Service Users (E00005)
  • respond to Online Consultation requests for support from Proxies (E00006)
  • include attachments in Online Consultation requests (E00007)
  • include attachments in Online Consultation requests from a Proxy (E00008)
  • automated response to Online Consultation requests for support from Patients/Service Users (E00009)
  • automated response to Online Consultation requests for support from Proxies (E00010)
  • Patient/Service User makes an administrative request (E00011)
  • respond to administrative requests for support from Patients/Service Users (E00013)
  • respond to administrative requests for support from Proxies (E00014)
  • link Online Consultation requests for support and responses (E00017)
  • link Online Consultation requests for support from a Proxy and responses (E00018)
  • report on utilisation of Online Consultation requests for support (E00029)
  • report on outcomes or dispositions provided to the Patient/Service User (E00030)
  • manually prioritise Online Consultation requests for support (E00033)
  • assign Online Consultation requests to a Health or Care Professional manually (E00034)
  • categorise outcome of Online Consultation requests (E00035)
  • automatically prioritise Online Consultation requests (E00037)
  • Patient/Service User feedback for Online Consultation (E00075)
  • record Online Consultation outcome to the Patient Record (E00076)
  • customisation of instructions to Patients/Service Users using Online Consultation Solution (E00083)
  • save the complete record of an Online Consultation to the Patient Record (E00089)
  • Health or Care Professional initiates an Online Consultations request (E00090)
  • Display a warning to a patient when they are uploading an image (S046X06E01)

Video Consultation, 1.0.0

The Video Consultation Capability allows Health or Care Professionals to conduct secure live remote video consultations with individual or groups of Patients/Service Users/Proxies ensuring they can receive support relating to healthcare concerns when a Video Consultation is most appropriate.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • conduct Video Consultation (E00039)
May epics

May epics that have been met

  • end Video Consultation with a Patient/Service User (E00043)
  • view the Patient Record during Video Consultation (E00047)
  • waiting room (E00062)
  • Patient/Service User feedback on Video Consultations (E00069)

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
Standard implementation time for a typical new site installation is within 2 working days. Your main responsibilities include ensuring that the practice meets the minimum requirements for the software, required members of staff are registered on the system, staff have familiarised themselves with online materials, staff are aware of their responsibilities, the practice website directs patients to the system and notifying patients of the service.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application
Supported browser types
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari
  • Internet Explorer 11
Mobile responsive
Yes
Mobile first approach
No
Plug-ins or extensions required
No
Minimum connection speed
2Mbps
Screen resolution and aspect ratio
16:9 - 1280 x 720
Hardware requirements
Video Consultations require a computer camera and microphone, or a smartphone that will allow video and audio recording.

Hosting type

These are the ways this Catalogue Solution can be hosted:
Public cloud

Summary

PATCHS is hosted on AWS, which is accredited with certifications required for public sector: ISO 27001/27017/27-18, CE+, PCI. The infrastructure is distributed across 2 Availability Zones (AZ) in the London region with auto scaling to ensure automatic recovery to meet demand and deliver maximum resilience. An AZ consists of one or more separate physical Datacentres each with independent redundant power supplies, cooling and associated facilities.

Roadmap

These are the supplier’s development plans for this Catalogue Solution:
Advanced takes a structured approach to roadmap planning to ensure the right level & type of investment is prioritised within each product. The roadmaps are approached in layers which are Contractual / Legislative; Technical efficiency; Maintenance / Support; New functionality, driven by both market demands and customer feedback. Each product has its own Ideas Portal where customers can post their own, & vote on, ideas posted by others for product improvements they would like included. These ideas are used, in conjunction with market analysis, to help determine the roadmap priorities. A variety of workshops are used to obtain customer feedback, including problem definition, visioning, futurespectives, risks/benefits and prototype design/review. This helps gain an in-depth understanding of the business need behind each development idea with the aim of developing solutions to meet the needs of all customers, particularly for customers operating in the same or similar environments.

About supplier

Advanced is one of the UK’s largest providers of business software and services with 19,000+ customers and 2,350+ employees. We provide enterprise and market-focused solutions that allow our customers to reimagine what is possible, innovate in their sectors and improve the lives of millions of people in the UK. By continually investing in our people, partnerships and technologies, we provide right-first-time solutions that evolve with the changing needs of our customers and the markets they operate in. Our strategy is to enable our customers to drive efficiencies, make informed decisions, act with pace and meet challenges head on. True partnership is what differentiates us from our competition. We deliver focused solutions for health & care organisations that simplify complex challenges and deliver immediate value.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Advanced Sales Enablement
Advanced Bid Management
0330 343 4000
absbidsupport@oneadvanced.com