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Engage CRS

Engage Health Systems Limited

Solution ID: 10042-005

Solution information last updated: 21 April 2021
Framework(s): DFOCVC

Description

Summary

Engage CRS allows patients to communicate securely and safely online with their referral service about non-emergency medical conditions or admin questions. The solution offers 24/7 access to self-help information and other local NHS and self-care services.

Full description

Engage CRS is a variation of Engage Consult with the same functionality but with a commercial model that has been developed to support a single self-referral service supporting the needs of patients across a whole locality and is accessed via the service user’s GP practice homepage. Engage Consult was previously on the NHS England Dynamic Purchasing System (DPS) framework from 2017 and is live today in hundreds of practices across the UK. Engage CRS’s whole-system approach provides excellent support for Multi-Disciplinary Team working. Engage CRS comprises four components each contributing to the unique overall functionality of the system: • Workflow and integration module: Encompass LT • A purpose-built specialised browser allowing extra integration functionality with GP Clinical Systems, the Engage Client (formerly “Vixie”) • The “MyEHS” control module, allowing unrivalled local configuration and access to usage statistics and reporting. • Patient Portal: Engage CRS

Features

This Catalogue Solution has the following features that can help meet needs in primary care:
  • A single integrated platform to support all remote consultations- video & secure two-way messaging
  • Gathers unique clinical histories, presented as easy-to-read narrative style reports
  • Service-initiated Outbound Messaging to individual service users or groups of patients
  • Direct integration with the Clinical System – for searching, matching & updating patient records
  • Intuitive practice workflow: sophisticated message searching, filtering & viewing capabilities
  • Built-in tools to facilitate collaborative working across NHS organisations
  • NHS Login credentials accepted
  • Alerts included for concerning symptoms
  • Links provided in the consultation flow to NHS.UK symptom and condition information
  • Works on any platform (PC, tablet or smartphone), available 24/7

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Online Consultation, 1.0.1

The Online Consultation Capability allows Patients/Service Users/Proxies to request and receive support relating to healthcare concerns, at a time and place convenient for them.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Online Consultation (E00001)
May epics

May epics that have been met

  • Online Consultation with a Proxy (E00002)
  • Patient/Service User requests for Online Consultation support and provides information (E00003)
  • Proxy requests for Online Consultation support and provides information (E00004)
  • respond to Online Consultation requests for support from Patients/Service Users (E00005)
  • respond to Online Consultation requests for support from Proxies (E00006)
  • include attachments in Online Consultation requests (E00007)
  • include attachments in Online Consultation requests from a Proxy (E00008)
  • automated response to Online Consultation requests for support from Patients/Service Users (E00009)
  • automated response to Online Consultation requests for support from Proxies (E00010)
  • Patient/Service User makes an administrative request (E00011)
  • Proxy makes an administrative request (E00012)
  • respond to administrative requests for support from Patients/Service Users (E00013)
  • respond to administrative requests for support from Proxies (E00014)
  • automated responses to administrative requests from Patients/Service Users (E00015)
  • automated responses to administrative requests from Proxies (E00016)
  • link Online Consultation requests for support and responses (E00017)
  • link Online Consultation requests for support from a Proxy and responses (E00018)
  • self-help and signposting (E00019)
  • Proxy supporting self-help and signposting (E00020)
  • Direct Messaging (E00023)
  • Direct Messaging by a Proxy (E00024)
  • electronically share files during Direct Messaging (E00026)
  • electronically share files during Direct Messaging with a Proxy (E00027)
  • report on utilisation of Online Consultation requests for support (E00029)
  • report on Patient demographics using Online Consultation (E00032)
  • assign Online Consultation requests to a Health or Care Professional manually (E00034)
  • disable and enable Direct Messaging for a Healthcare Organisation (E00056)
  • Patient/Service User feedback for Online Consultation (E00075)
  • record Online Consultation outcome to the Patient Record (E00076)
  • retain attachments (file and images) in the Patient Record (E00077)
  • SNOMED code Online Consultation (E00079)
  • notification to Patients/Service Users (E00082)
  • customisation of instructions to Patients/Service Users using Online Consultation Solution (E00083)
  • categorise administration requests (E00084)
  • save the complete record of an Online Consultation to the Patient Record (E00089)
  • Health or Care Professional initiates an Online Consultations request (E00090)
  • Viewing messages sent to patients (S042X05E01)
  • Filtering, sorting and searching all incoming messages (S042X05E02)
  • DIRECT Automatic searching, matching, linking and opening of patient records in TPP SystmOne, Emis Web, Cegedim Vision - Lan & Aeros (S042X05E03)

Video Consultation, 1.0.0

The Video Consultation Capability allows Health or Care Professionals to conduct secure live remote video consultations with individual or groups of Patients/Service Users/Proxies ensuring they can receive support relating to healthcare concerns when a Video Consultation is most appropriate.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • conduct Video Consultation (E00039)
May epics

May epics that have been met

  • conduct Video Consultation with a Proxy (E00040)
  • conduct a Video Consultation with the Patient/Service User without registration (E00041)
  • conduct Video Consultation with a Proxy without registration (E00042)
  • Direct Messaging during a Video Consultation (E00045)
  • view the Patient Record during Video Consultation (E00047)
  • electronically share files during a Video Consultation (E00051)

Integrations

View information about the systems this Catalogue Solution integrates with to exchange data:

Supplier asserted integrations

Supplier asserted integrations are interoperability interfaces prepared by a supplier and are not specified or assured by the NHS.

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
Engage CRS is a standalone solution with no dependencies. There are two implementation routes available to our customers, assisted or unassisted. Depending on the route chosen, implementation can take anywhere between 4 hours and 3 working days. Typical timescales and activities for an implementation, addressing any differences when transitioning from another Solution. The deployment process is almost identical to that required for Engage Consult.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application
Supported browser types
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari
  • Internet Explorer 11
Mobile responsive
Yes
Mobile first approach
Yes
Plug-ins or extensions required
No
Minimum connection speed
0.5Mbps
Screen resolution and aspect ratio
4:3 - 800 x 600
Additional information
Staff may use any of the browsers listed above. However, for full integration with a clinical system (EMIS Web, TPP SystmOne or Vision), the Engage Client is recommended. In either case all services are delivered over HTTPS (port 443). The Engage Client is a portable executable file, downloaded from https://download.engage.gp/vixie/vixie.exe. We recommend each user has a copy saved to their computer.
Native desktop application
Supported operating systems
• Windows 7 (32/64 bit) • Windows 10 (32/64 bit)
Minimum connection speed
0.5Mbps
Memory size
256MB
Storage space
1Gb available disk space
Processing power
1 gigahertz (GHz) or faster processor
Screen resolution and aspect ratio
4:3 - 800 x 600
Third-party components
• Microsoft .Net Framework v4.8 or above. Most Windows computers will have a compatible version pre-installed. Visual C++ Redistributable for Visual Studio 2015 or above. Most Windows computers will have a compatible version installed. If not, installation will require admin rights. •CEFSharp. Shipped inside Engage Client (v1.3.20302.12 & above) and is automatically extracted to the user’s AppData\Local\Temp folder. Some security software may detect this and prevent correct functioning.

Hosting type

These are the ways this Catalogue Solution can be hosted:
Public cloud

Summary

Solution is hosted on the user's behalf within UKCloud’s environment. UKCloud are a Crown Commercial supplier with appropriate certifications (ISO9001, ISO2000, ISO27001, ISO27017, ISO27018) we have also conducted our own assessments in accordance with company procedures to satisfy ourselves that UKCloud are a competent organisation.
End user devices must be connected to HSCN/N3

Roadmap

These are the supplier’s development plans for this Catalogue Solution:
We will shortly be publishing an Engage CRS-specific roadmap, however, all of the features in the Engage Consult Roadmap below will also apply to Engage CRS. https://trello.com/b/95U7fVF7/engage-health-systems-public-facing-roadmap

About supplier

Engage Health Systems (formerly known as Wiggly-Amps) is a dedicated software provider of patient-facing services for the healthcare sector; these include Engage Consult, Engage Touch and Little Green Button. Our expertise lies in developing user-friendly, accessible and secure systems to make clinicians, General Practice and patients’ lives easier and ensuring a safe working environment. We are passionate about developing and implementing products which simplify, digitise and safeguard the workplace. Our customers and end users tell us how our products have helped empower their staff and patients whilst streamlining both administrative and clinical tasks to achieve a cost-effective, safe and efficient working environment.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Lewis Allen
Commercial Team
01263 834648
lewis.allen@engagehealth.uk
Claire Flynn
Product Team
07808241034
claire.flynn@engagehealth.uk