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healthya Online and Video Consultation

ADDVantage Technologies

Solution ID: 10033-001

Solution information last updated: 23 August 2021
Framework(s): DFOCVC

Description

Summary

We are the digital healthcare people, here to work collaboratively with you on your digital journey through the seamless integration of the healthya solution. healthya is an innovative and intuitive platform designed by a team of people with over 200 years’ experience in the NHS.

Full description

Healthya provides accessible and responsive health care using cutting edge technology to deliver a comprehensive and personalised healthcare service at a touch of a button. Our solution includes a patient-centric app providing intuitive ways to empower patients to better manage their health; allowing healthcare practitioners to deliver a more responsive and cost-effective care model. How does it work? • Web-based application - Health Care Professionals use the web-based application to manage their rota’s, communicate with the patient, and respond to any requests/messages. • Symptom Checker - Patients are empowered to better manage their health by seeking the most appropriate level of care to match their needs by checking their symptoms with a comprehensive triage tool. • Flexible Consultations - Efficient and fully integrated appointment booking system allows patients to self-book appointments by phone, video, or face to face, where appropriate, freeing up vital admin time.

Features

This Catalogue Solution has the following features that can help meet needs in primary care:
  • View Medical Records - Patients can access their own medical records, integrated with NHS Systems.
  • Online and Video Consultation Platform - efficient appointment booking at the click of a button
  • Symptom Checker - Check patient symptoms within minutes.
  • Patient Accessibility - Consultations are integrated & recorded, and notes are saved on the app.
  • Streamlined Processes – Repeat prescriptions and sick notes can be requested in the app.

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Online Consultation, 1.0.1

The Online Consultation Capability allows Patients/Service Users/Proxies to request and receive support relating to healthcare concerns, at a time and place convenient for them.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Online Consultation (E00001)
May epics

May epics that have been met

  • respond to Online Consultation requests for support from Patients/Service Users (E00005)
  • include attachments in Online Consultation requests (E00007)
  • respond to administrative requests for support from Patients/Service Users (E00013)
  • link Online Consultation requests for support and responses (E00017)
  • view the Patient Record during Online Consultation (E00025)
  • electronically share files during Direct Messaging (E00026)
  • report on utilisation of Online Consultation requests for support (E00029)
  • report on outcomes or dispositions provided to the Patient/Service User (E00030)
  • report on the status of Online Consultations (E00031)
  • report on Patient demographics using Online Consultation (E00032)
  • Patient/Service User feedback for Online Consultation (E00075)
  • record Online Consultation outcome to the Patient Record (E00076)
  • Verify Patient/Service User details against Personal Demographics Service (PDS) (E00078)
  • notification to Patients/Service Users (E00082)

Video Consultation, 1.0.0

The Video Consultation Capability allows Health or Care Professionals to conduct secure live remote video consultations with individual or groups of Patients/Service Users/Proxies ensuring they can receive support relating to healthcare concerns when a Video Consultation is most appropriate.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • conduct Video Consultation (E00039)
May epics

May epics that have been met

  • end Video Consultation with a Patient/Service User (E00043)
  • Direct Messaging during a Video Consultation (E00045)
  • view the Patient Record during Video Consultation (E00047)
  • conduct group Video Consultations (E00048)
  • waiting room (E00062)
  • record Direct Messages to the Patient Record (E00064)
  • Patient/Service User feedback on Video Consultations (E00069)
  • reminder of upcoming or scheduled Video Consultation (E00072)
  • disable and enable audio during a group Video Consultation (E00073)

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
We can deploy our solutions CCG areas: • 1 CCG area in week 1 • 3 CCG areas in week 2 • 5 CCG areas in week 3 Each practice will be provided with all the training, necessary to help deliver the service. Support will be available to all practices between the core working hours of 9:00am – 5.00pm, recognising the pressing and urgent needs currently pressed by Covid-19. We will provide off-site remote training for practices, coupled with online training videos to access any time. We will provide 1st Line tech support and 2nd Line patient support. All staff at ADDVantage Technologies have the ability to answer any questions that the practices may have. We will provide training to help all staff make use of the solution as easy as possible. The technology has an in-built chat system and in-app messaging function. We have already deployed remote working across our on-shore and off-shore teams to ensure services will be maintained and patient access will remain disruption free.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application
Supported browser types
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari
  • Chromium
Mobile responsive
Yes
Mobile first approach
Yes
Plug-ins or extensions required
No
Minimum connection speed
Higher than 30Mbps
Screen resolution and aspect ratio
16:9 - 1280 x 720
Additional information
Browsers supported • Google Chrome (up to Version 80.0.3987.149) • Microsoft Edge (up to Version 80.0.361.62) • Mozilla Firefox (up to Version 74.0) • Safari (up to Version 13.0.5) • Chromium (up to Version 83.0.4095.0) • Avast (up to Version 80.0.3569.123)
Native mobile or tablet application
Supported operating systems
  • Apple IOS
  • Android
Description of supported operating systems
Requires IOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch. Requires Android 5.0 or later.
Mobile first approach
Yes
Minimum connection speed
Higher than 30Mbps
Connection types supported
  • GPRS
  • 3G
  • LTE
  • 4G
  • 5G
  • Wifi
Memory size
256MB
Storage space
No additional storage is required.

Hosting type

These are the ways this Catalogue Solution can be hosted:
Private cloud

Summary

Amazon Virtual Private Cloud (Amazon VPC) lets you provision a logically isolated section of the AWS Cloud where you can launch AWS resources in a virtual network that you define. You have complete control over your virtual networking environment, including selection of your own IP address range, creation of sub-nets, and configuration of route tables and network gateways. You can use both IPv4 and IPv6 in your VPC for secure and easy access to resources and applications.

Data center hosting model

AWS pioneered cloud computing in 2006, creating cloud infrastructure that allows you to securely build and innovate faster. They are continuously innovating the design and systems of their data centers to protect them from man-made and natural risks. Then they implement controls, build automated systems, and undergo third-party audits to confirm security and compliance. As a result, the most highly regulated organisations in the world trust AWS every day. Take a virtual tour of one of our data centers to learn about our security approach to protect the data of millions of active monthly customers.

Roadmap

These are the supplier’s development plans for this Catalogue Solution:
At ADDVantage Technologies we are looking into integrating with IM1, GP Connect and NHS login. This is to help all GP’s using the solution provide better and accurate care to the patients. Within the oncoming months we will be looking at trying to integrate the above within the next few months.

About supplier

ADDVantage Technologies creates digital solutions for all healthcare technology leads. Our brand healthya is our offering specific to the NHS to ensure our solutions are targeted specifically to NHS needs. With several years of experience in the NHS space, we are able to offer an insight which ensures tailor made digital solutions specific to the NHS market.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Sales
0208 016 6020
sales@healthya.co.uk
Customer Services
0208 016 6020
cs@healthya.co.uk