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accuRx Video Consultation

AccuRx Limited

Solution ID: 10030-004

Solution information last updated: 5 May 2021
Framework(s): DFOCVC



accuRx Video Consultations can be set up in just a couple of clicks with no app or account required for patients. Video consultations are valued by patients as an easy and convenient way to receive care where a visit to the practice is unnecessary or not possible.


This Catalogue Solution has the following features that can help meet needs in primary care:
  • Video consultations enable richer interactions and information without visiting the practice
  • Multi-user support for up 4 participants to join the call with the clinician
  • Multi-platform support works on desktop and smartphone
  • No application or registration required for patient or clinician
  • Video link remains active for 24 hours, enabling physicians to schedule consultation in advance
  • Option to send video consultation links via email or phone for ease of use and accessibility

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Video Consultation, 1.0.0

The Video Consultation Capability allows Health or Care Professionals to conduct secure live remote video consultations with individual or groups of Patients/Service Users/Proxies ensuring they can receive support relating to healthcare concerns when a Video Consultation is most appropriate.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • conduct Video Consultation (E00039)
May epics

May epics that have been met

  • conduct a Video Consultation with the Patient/Service User without registration (E00041)
  • view the Patient Record during Video Consultation (E00047)
  • conduct group Video Consultations (E00048)
  • electronically share files during a Video Consultation (E00051)
  • disable and enable electronic file sharing during a Video Consultation (E00067)
  • test the Video Consultation settings (E00070)
  • reminder of upcoming or scheduled Video Consultation (E00072)
  • retain attachments (file and images) received during Video Consultation in the Patient Record (E00087)


View information about the systems this Catalogue Solution integrates with to exchange data:

Supplier asserted integrations

Supplier asserted integrations are interoperability interfaces prepared by a supplier and are not specified or assured by the NHS.

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
accuRx has been built around the needs of frontline healthcare staff. That means healthcare users can start using accuRx via our website within minutes without any training.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application
Supported browser types
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari
  • Internet Explorer 11
  • Internet Explorer 10
Mobile responsive
Mobile first approach
Plug-ins or extensions required
Minimum connection speed
Screen resolution and aspect ratio
4:3 - 1024 x 768
Hardware requirements
Personal Computer with Windows 8.1 Professional and above (32/64 bit)
Native mobile or tablet application
Supported operating systems
  • Apple IOS
  • Android
  • Other
Mobile first approach
Minimum connection speed
Connection types supported
  • GPRS
  • 3G
  • LTE
  • 4G
  • 5G
  • Bluetooth
  • Wifi
Memory size
Storage space
Hardware requirements
In-built camera for video consultation
Native desktop application
Supported operating systems
Windows 8.1 Professional and above (32/64 bit)
Minimum connection speed
Memory size
Storage space
Processing power
Screen resolution and aspect ratio
4:3 - 1024 x 768

Hosting type

These are the ways this Catalogue Solution can be hosted:
Public cloud


Our England-based Microsoft Azure servers which now used the Microsoft Azure NHS Platform as a Service Blueprint, based on the National Cyber Security Centre’s cloud security principles.


These are the supplier’s development plans for this Catalogue Solution:
accuRx’s roadmap is filled with new features that will take healthcare professionals a step closer to realising that vision.

About supplier

Founded in 2016, accuRx’s mission is to make patients healthier and the healthcare workforce happier by bringing together everyone involved in a patient’s care, including the patient. Now adopted by 6,600 GP practices (98%) and over 150 NHS Trusts, accuRx is a communications platform for patients and practice staff with: ● One-click save to record for all interactions with and about patients ● Integrated inbox and task management ● Analytics dashboard for CCGs to track practice level usage ● 95% average live chat support satisfaction ● +85 user Net Promoter Score ● Live support chat with <5 min response and 95% satisfaction ● Help Centre of hundreds of user support articles online ● Download, install and start using within 5 minutes ● No training required ● Integration with IM1 (EMIS/SystmOne), PDS, NHSmail, SSO, NHS Login ● Designed for the 100% with no patient account setup required and accessibility on old browsers (e.g. IE10)

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Becky Gray
0207 099 2279
Olivia Stamp
0207 099 2279