Skip to main content

accuRx Patient Triage

AccuRx Limited

Solution ID: 10030-003

Solution information last updated: 5 May 2021
Framework(s): DFOCVC



Patient Triage allows patients to submit non-urgent queries and requests to their practice online, removing the need to call up and spend time waiting on the phone.

Full description

Patient Triage has been designed to be easy for patients to use so that patients are encouraged to go online, whilst also offering practices a way to review and triage requests quickly and efficiently and only offer appointments where required. Requests arrive in the accuRx inbox and can be saved and coded to the record with one click.


This Catalogue Solution has the following features that can help meet needs in primary care:
  • Submit nonurgent admin and medical queries online, with dedicated admin flow for ease of handling
  • Emergency flagging and redirecting patients to emergency services (111/999/A&E) where appropriate
  • Integration and referral to for self-care
  • PDS integration enables matching requests to patients
  • Searchable responses in patient record
  • Task management enables assigning requests to individuals or teams
  • One-click save and code to record
  • 2-Factor Authentication enables the clinician to verify the patient’s identity
  • No application or registration required for patient or clinician

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Online Consultation, 1.0.1

The Online Consultation Capability allows Patients/Service Users/Proxies to request and receive support relating to healthcare concerns, at a time and place convenient for them.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Online Consultation (E00001)
May epics

May epics that have been met

  • Patient/Service User requests for Online Consultation support and provides information (E00003)
  • Proxy requests for Online Consultation support and provides information (E00004)
  • respond to Online Consultation requests for support from Patients/Service Users (E00005)
  • respond to Online Consultation requests for support from Proxies (E00006)
  • include attachments in Online Consultation requests (E00007)
  • include attachments in Online Consultation requests from a Proxy (E00008)
  • automated response to Online Consultation requests for support from Patients/Service Users (E00009)
  • Patient/Service User makes an administrative request (E00011)
  • Proxy makes an administrative request (E00012)
  • respond to administrative requests for support from Patients/Service Users (E00013)
  • respond to administrative requests for support from Proxies (E00014)
  • automated responses to administrative requests from Patients/Service Users (E00015)
  • view the Patient Record during Online Consultation (E00025)
  • report on utilisation of Online Consultation requests for support (E00029)
  • manually prioritise Online Consultation requests for support (E00033)
  • assign Online Consultation requests to a Health or Care Professional manually (E00034)
  • retain attachments (file and images) in the Patient Record (E00077)
  • customisation of instructions to Patients/Service Users using Online Consultation Solution (E00083)
  • save the complete record of an Online Consultation to the Patient Record (E00089)
  • Health or Care Professional initiates an Online Consultations request (E00090)


View information about the systems this Catalogue Solution integrates with to exchange data:

Supplier asserted integrations

Supplier asserted integrations are interoperability interfaces prepared by a supplier and are not specified or assured by the NHS.

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
accuRx has been built around the needs of frontline healthcare staff. That means healthcare users can start using accuRx via our website within minutes without any training.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application
Supported browser types
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari
  • Internet Explorer 11
  • Internet Explorer 10
Mobile responsive
Mobile first approach
Plug-ins or extensions required
Minimum connection speed
Screen resolution and aspect ratio
4:3 - 1024 x 768
Hardware requirements
Personal Computer with Windows 8.1 Professional & above (32/64 bit)
Native mobile or tablet application
Supported operating systems
  • Apple IOS
  • Android
  • Other
Mobile first approach
Minimum connection speed
Connection types supported
  • GPRS
  • 3G
  • LTE
  • 4G
  • 5G
  • Bluetooth
  • Wifi
Memory size
Storage space
Native desktop application
Supported operating systems
Windows 8.1 Professional and above (32/64 bit)
Minimum connection speed
Memory size
Storage space
Processing power
Screen resolution and aspect ratio
4:3 - 1024 x 768

Hosting type

These are the ways this Catalogue Solution can be hosted:
Public cloud


Our England-based Microsoft Azure servers which now used the Microsoft Azure NHS Platform as a Service Blueprint, based on the National Cyber Security Centre’s cloud security principles.


These are the supplier’s development plans for this Catalogue Solution:
accuRx’s roadmap is filled with new features that will take healthcare professionals a step closer to realising that vision.

About supplier

Founded in 2016, accuRx’s mission is to make patients healthier and the healthcare workforce happier by bringing together everyone involved in a patient’s care, including the patient. Now adopted by 6,600 GP practices (98%) and over 150 NHS Trusts, accuRx is a communications platform for patients and practice staff with: ● One-click save to record for all interactions with and about patients ● Integrated inbox and task management ● Analytics dashboard for CCGs to track practice level usage ● 95% average live chat support satisfaction ● +85 user Net Promoter Score ● Live support chat with <5 min response and 95% satisfaction ● Help Centre of hundreds of user support articles online ● Download, install and start using within 5 minutes ● No training required ● Integration with IM1 (EMIS/SystmOne), PDS, NHSmail, SSO, NHS Login ● Designed for the 100% with no patient account setup required and accessibility on old browsers (e.g. IE10)

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Becky Gray
0207 099 2279
Olivia Stamp
0207 099 2279