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Online Consult

EMIS Health

Solution ID: 10000-066

Solution information last updated: 23 August 2021
Framework(s): DFOCVC



Our online triaging system allows patients to easily access self-help advice and fill out forms containing their requests and queries that go into their practice's workflow. Helping to improve access to services, Online Consult is configurable, and integrates with all leading GP clinical systems.

Full description

Work efficiently and collaboratively with our Online Consult system. Simply accessed by clicking a button on your practice website, or through our Patient Access app, Online Consult allows patients to easily seek support or access clinically authored self-help advice, for themselves or for those in their care. Online Consult has 75 forms on 91 different topics and over 200 videos. These decrease pressure on practices by reducing the number of appointments required and by allowing patients to submit health queries at times convenient to them. Organisations can choose to use the CE Marked forms built and published by EMIS or can elect to build resources themselves. Whether you are a single practice looking to streamline triage or a CCG wanting to transform care across an area, our integrated system can help organisations of all sizes to improve access to their services.


This Catalogue Solution has the following features that can help meet needs in primary care:
  • Forms are designed and peer reviewed by practicing GPs so information can be easily understood.
  • Our forms have symptom specific red flags and titles, with clear medical summaries for GPs.
  • Practices can create their own forms and easily add links to local services.
  • Collect symptom specific patient information prior to appointments and save time for clinicians.
  • Over 200 patient information videos with closed caption subtitles, Google Translate enabled.
  • Streamlined triage – EMIS Web integration will feed forms right into your workflow.
  • Integration with all clinical systems through MESH.
  • Clinically authored patient information presented to patients at every stage of consultation.
  • 38% deflection rate for those that begin filling in forms.
  • Health and lifestyle questions included as standard in relevant forms.

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Online Consultation, 1.0.1

The Online Consultation Capability allows Patients/Service Users/Proxies to request and receive support relating to healthcare concerns, at a time and place convenient for them.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Online Consultation (E00001)
May epics

May epics that have been met

  • Patient/Service User requests for Online Consultation support and provides information (E00003)
  • include attachments in Online Consultation requests (E00007)
  • Patient/Service User makes an administrative request (E00011)
  • symptom checking (E00021)
  • symptom checking by a Proxy (E00022)
  • report on utilisation of Online Consultation requests for support (E00029)
  • report on Patient demographics using Online Consultation (E00032)

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
EMIS’s Deployment & Implementation Team has in-depth experience in supporting the delivery of our Online Consult solution. We have implemented the systems and support across 24 CCGs, in addition to numerous single practices, and have developed structured, tried and tested workflows to support deployment for the solution. Our team comprises project managers, project management officers and administrators who work in partnership with CCG and practice representatives to fulfil the requirements of each contract. Our project management approach is based on Prince2 methodology, providing a robust yet flexible framework to help ensure the best possible outcomes for all stakeholders. Normally, a typical practice deployment takes up to 4 weeks, but some practices are ‘live’ much sooner. We appreciate, and can deliver against, the need to shorten this lead-time to support practices in response to COVID-19.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application
Supported browser types
  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari
  • Internet Explorer 10
Mobile responsive
Mobile first approach
Plug-ins or extensions required
Minimum connection speed
Screen resolution and aspect ratio
16:9 - 1366 x 768
Native mobile or tablet application
Supported operating systems
  • Apple IOS
  • Android
  • Other
Description of supported operating systems
Windows 10 (Build 14393)
Mobile first approach
Minimum connection speed
Connection types supported
  • GPRS
  • 3G
  • LTE
  • 4G
  • 5G
  • Wifi
Memory size
Storage space
Device capabilities
The device should have access to the relevant App Store to enable the installation of the Patient Access app, if they wish to access this way. The solution can be accessed through the practice website.

About supplier

We are the UK leader in connected healthcare software & services. Through innovative IT, we help healthcare professionals access the information they need to provide better, faster and more cost effective patient care. Our clinical software is used in all major healthcare settings from GP surgeries to pharmacies, community, hospitals and specialist services. By providing innovative, integrated solutions, we’re working to break the boundaries of system integration & interoperability. We also specialise in supplying IT infrastructure, software and engineering services, and through our technical support teams we have the skills and knowledge to enhance your IT systems.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Internal Sales Team
0845 1245 245 (Option 2)