myGP Remote Consultation
Solution ID: 10073-009
Solution information last updated: 11 November 2020
myGP® Remote Consultation is a solution integrated into the iPLATO platform and myGP® app that helps GP practices avoid unnecessary appointments and supports remote consultation via chat, video and voice. It allows practices to communicate with patients via video, audio and asynchronous messaging.
Capabilities met - NHS assured
Supports Patients/Service Users and Health and Care Professionals by delivering improved efficiency or experience related outcomes.
How this capability was met
NHS assured integrations
To find out more about these NHS assured integrations, follow the links below.
Remote consultation as a feature is available to all patients that have downloaded myGP v5.0 upwards so there is no implementation timescale as clinicians can opt to initiate a video call with the patient directly from the iPLATO system.
Client application type
Native mobile or tablet application
Supported operating systems
Description of supported operating systems
iPlato recommend users are always on the latest version of the OS
Mobile first approach
Minimum connection speed
Connection types supported
The minimum connection speed required to support a video call.
Application size is 33 Mb for iOS and 45 Mb for Android.
The application requires no additional 3rd party components or libraries.
The user’s smartphone requires no special capabilities.
The user’s smartphone must be capable of making/receiving video calls.
All data used in the delivery of myGP® Remote Consultation is hosted at a UK based data centre by iPlato Healthcare. This data centre is secured and iPLATO is DSTP accredited.
End user devices must be connected to HSCN/N3