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Remote Consultation


Solution ID: 10073-009

Solution information last updated: 1 April 2020



Remote Consultation is a solution integrated into the iPLATO platform and myGP® app that helps GP practices avoid unnecessary appointments and supports remote consultation via chat, video and voice. It allows practices to communicate with patients via video, audio and asynchronous messaging.

Full description


This Catalogue Solution has the following features that can help meet needs in primary care:
  • Proven to successfully reduce appointments demand by 20%.
  • Automated, clinically safe sign-posting to alternative pathways.
  • Offer local and national services to suitable patients.
  • Automated gathering of unstructured input from patient.
  • Read coding of patient information directly to IT system workflow.
  • CCG/STP service promotion e.g. smoking cessation, mental health.
  • myGP® app free for patients.
  • Fully GDPR compliant.
  • Manual appointment triage with advanced filtering and full-text search.
  • Consent requested during set up when enabling camera and audio.

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Productivity, 1.0.1

Supports Patients/Service Users and Health and Care Professionals by delivering improved efficiency or experience related outcomes.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:


View information about the systems this Catalogue Solution integrates with to exchange data:

NHS assured integrations

To find out more about these NHS assured integrations, follow the links below.

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
Remote consultation as a feature is available to all patients that have downloaded myGP v5.0 upwards so there is no implementation timescale as clinicians can opt to initiate a video call with the patient directly from the iPLATO system.

Client application type

This Catalogue Solution is supported by the following client application types:
Native mobile or tablet application

Supported operating systems

  • Apple IOS
  • Android

Description of supported operating systems

iPlato recommend users are always on the latest version of the OS

Mobile first approach


Minimum connection speed


Connection types supported

  • 4G
  • 5G
  • Wifi

Connection requirements

The minimum connection speed required to support a video call.

Memory size


Storage space

Application size is 33 Mb for iOS and 45 Mb for Android.

Third-party components

The application requires no additional 3rd party components or libraries.

Device capabilities

The user’s smartphone requires no special capabilities.

Hardware requirements

The user’s smartphone must be capable of making/receiving video calls.

Hosting type

These are the ways this Catalogue Solution can be hosted:
Private cloud


All data used in the delivery of Remote Consultation is hosted at a UK based data centre by iPlato Healthcare. This data centre is secured and iPLATO is DSTP accredited.
End user devices must be connected to HSCN/N3

About supplier

iPLATO has been operating mobile patient services in primary care since 2005. In this time we have launched the iPLATO service with over 1,800 GP practices in 75 CCG/PCTs reaching over 25 million patients. iPLATO is the digital bridge between any of the principal GP IT systems used by the GP network and their patients using one of the most ubiquitous of modern tools – their own mobile phone. • Over 90% of adults in Britain own (at least one) mobile phone. • Personal, private and immediate – ideal for health communication. • Preferred by many patients, particularly the ‘hard-to-reach’. More than 25 million patients in the UK already receive messages from their GP or Healthcare provider through iPLATO Patient Care Messaging for Primary Care system.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Kieran Waterston
Head of Sales UK
07932 040455
Celia Fleming
Tenders, Proposals & Contracts Manager
07538 593740