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Push Access

Push Dr Limited

Solution ID: 10072-006

Solution information last updated: 4 August 2020



Push Access allows a patient to request and receive support relating to their healthcare concerns online. Allowing the Healthcare professional dealing with the request to triage requests effectively and invite the patient for a phone, video or face-2-face consultation if appropriate.


This Catalogue Solution has the following features that can help meet needs in primary care:
  • Structured, patient friendly questions ensure GPs get the details they need to make decisions
  • Patients submit requests via your website or directly though our app, reducing surgery call volumes
  • Patient accounts prevents un-verified requests and unnecessary workload
  • Invite patients to consult instantly
  • Video consultations available though same account
  • Patient requests can be easily added to surgery workflow

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

e-Consultations (Patient/Service User to Professional), 1.0.1

Enables Patients/Service Users to access support from Health and Care Professionals, across a range of settings, without the need for a face to face encounter.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Patient/Service User requests support (C28E1)
  • Respond to request for support from Patient/Service User (C28E2)
May epics

May epics that have not been met

  • Patient/Service User makes administrative request (C28E3)
  • Link requests and responses to Patient/Service User Record (C28E4)
  • Self-help and signposting (C28E5)
  • Live Consultation: Patient/Service User and Health and Care Professionals (C28E6)
  • Group e-Consultations (C28E7)
  • Reports (C28E8)

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
• Upon signature of a contract between Push Doctor and the surgery/PCN/CCG, Push Doctor will begin the process of mobilising the Push Access service • Initially this will involve a video call with the practice staff and clinicians to introduce the service and provide a demonstration of the service (inclusive of both doctor and patient view points) • This will then be followed up with a guidebook for the staff to use in future being distributed • Surgery set up will be conducted at Push Doctor • Above process can be conducted in 3-5 days from the contract being signed

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application

Supported browser types

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Internet Explorer 11

Mobile responsive


Mobile first approach


Plug-ins or extensions required


Minimum connection speed


Screen resolution and aspect ratio

4:3 - 800 x 600

Hardware requirements

Mic and Camera (if video consultation required)

Additional information

Patient • Google Chrome (Latest) 83 and above • Firefox (Latest) 76 and above • Safari (Latest) 13 and above • Internet explorer 11 and above Clinician • Google Chrome (81.0.4044.138 and above recommended)
Native mobile or tablet application

Supported operating systems

  • Apple IOS
  • Android

Description of supported operating systems

• iOS v.10.0 and above • Android v.6.0 and above

Mobile first approach


Minimum connection speed


Connection types supported

  • 3G
  • LTE
  • 4G
  • 5G
  • Wifi

Memory size


Storage space


Third-party components


Device capabilities

Mic and Camera (if video consultation required)

Hardware requirements

Mic and Camera (if video consultation required)

Hosting type

These are the ways this Catalogue Solution can be hosted:
Private cloud


Hosted in the UK Internet connection required


These are the supplier’s development plans for this Catalogue Solution:
Push Dr formally closed its doors to private patients in Jan 2020 to focus purely on helping the NHS deliver against commitments outlined in the NHS Long Term Plan. Our product roadmap is focused on providing a ‘standalone’ remote consultation platform (encompassing asynchronous messaging, chat & video) that integrates with core NHS systems We have integrated with: • Spine Personal Demographic Service to enable us to find a Patient NHS Number and Practice information • GP Connect ‘HTML View Record’ • Imminent launch of GP Connect ‘Send Document’ • Final stages of NHS Login integration, GP Connect Appointment Booking and Electronic Prescribing Service (EPS) build.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Hazel Jones
Product Team
07784 944494
Matt Elcock
Business Development
07974 404491