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Medloop Patient Management Optimiser


Solution ID: 10064-003

Solution information last updated: 22 September 2020



Medloop PMO is a population management tool that gives primary care clinicians an overview of their entire patient population, tools to cluster patients according to disease categories and co-morbidities and the ability to use e-consult features to communicate with and notify patients in real-time.

Full description

All in one solution that identifies and helps manage high-risk patients needing proactive follow-up to ensure completed care processes and avoid unnecessary in-practice visits or hospital admissions. It works in conjunction with the Medloop Patient App to provide messaging of patients through multiple channels and offer opportunities for e-consultations, appointment scheduling and prescription refills, thereby increasing clinical reach, practice efficiency and reducing workload. An optional Medloop Practice Nurse resource is available to optimally manage and review patients via remote teleconsultations.


This Catalogue Solution has the following features that can help meet needs in primary care:
  • All in one solution to identify & manage high-risk patients needing proactive follow-up and review
  • Ability for two-way messaging of patients in real-time
  • Clinician designed rule engine embedded into the primary care electronic medical record
  • Enhances population health management by identifying all patients sub-optimally treated
  • Helps to maximise QoF revenue
  • Optional Advanced Nurse Practitioner resource to perform clinical reviews via remote consultation
  • Uses preventive rules able to predict and identify those at future risk of disease
  • Works with Medloop Patient App providing appointment booking, repeat prescription and messaging

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

e-Consultations (Patient/Service User to Professional), 1.0.1

Enables Patients/Service Users to access support from Health and Care Professionals, across a range of settings, without the need for a face to face encounter.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Patient/Service User requests support (C28E1)
  • Respond to request for support from Patient/Service User (C28E2)
May epics

May epics that have not been met

  • Patient/Service User makes administrative request (C28E3)
  • Link requests and responses to Patient/Service User Record (C28E4)
  • Self-help and signposting (C28E5)
  • Live Consultation: Patient/Service User and Health and Care Professionals (C28E6)
  • Group e-Consultations (C28E7)
  • Reports (C28E8)

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
Medloop Patient Management Optimiser is a stand-alone browser-based application and does not require a transition from another solution. It requires no activities or associated timescales for implementation.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application

Supported browser types

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Internet Explorer 11
  • Internet Explorer 10

Mobile responsive


Mobile first approach


Plug-ins or extensions required


Minimum connection speed


Screen resolution and aspect ratio

16:10 - 1280 x 800

Hosting type

These are the ways this Catalogue Solution can be hosted:
Public cloud


The Medloop PMO solution is hosted on fully certified AWS data centres in the UK. Medloop uses AWS Severless platform to provide a set of fully managed service and applications including Amazon S3 storage, API Gateway, Compute and application integration making the Medloop PMO solution highly durable, secure and available.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Chanaka Ranawickrema
Business Development
Amber Lee
Business Development