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Coronavirus (COVID-19)

View Catalogue Solutions that help with coronavirus by organising vaccinations or reducing visits to GP practices.


Silicon Practice

Solution ID: 10062-001

Solution information last updated: 7 April 2020



FootFall is a complete digital practice that enables patients to engage with all areas of the practice online. With the option to operate in Digital Triage mode, FootFall can transform the way your patients access care and how you manage demands on the practice.

Full description

FootFall saves administration and clinical time by reducing the number of on demand phone calls and unnecessary appointments. All requests are triaged, prioritised, tracked and when appropriate are assigned to clinicians who decide on an online response, phone call, video consultation or face to face appointment. • Free up clinician’s time for those patients most in need by utilising their time more effectively. • Help practices to manage their workload. • Keep track of patient requests through the practice workflow. • Increased patient access. Available 24/7 and avoids long waits on the phone. • Incorporates video consultations. • Supports remote access to the FootFall system for example, from backup premises or from staff member’s homes. Can operate in PCN mode, allowing member practices to share services and resources across the PCN.


This Catalogue Solution has the following features that can help meet needs in primary care:
  • Digital triage, online consultation, and video consultation
  • WCAG 2.1 AAA compliant
  • PCN mode to allow resources and services to be shared between practices
  • Integration with SystmOne TPP, EMIS, and Vision via MESH using Docman
  • Admin requests (including new patient, changing details, sick notes and more)
  • Wellbeing centre – local self-help organisations by category customised to each practice
  • A-Z of health symptom check live synced with NHS with a searchable local pharmacy directory
  • Patient questionnaires – PHQ9, GAD7, IPSS, Oxford Knee/Hip Scores, COPD/Asthma Assessment & more
  • Long term health review forms including Asthma, Blood Pressure, Epilepsy and more
  • Easy to use practice dashboard to manage & assign all requests. This also supports remote access

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

e-Consultations (Patient/Service User to Professional), 1.0.1

Enables Patients/Service Users to access support from Health and Care Professionals, across a range of settings, without the need for a face to face encounter.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Patient/Service User requests support (C28E1)
  • Respond to request for support from Patient/Service User (C28E2)
May epics

May epics that have been met

  • Patient/Service User makes administrative request (C28E3)
  • Self-help and signposting (C28E5)
  • Reports (C28E8)

May epics that have not been met

  • Link requests and responses to Patient/Service User Record (C28E4)
  • Live Consultation: Patient/Service User and Health and Care Professionals (C28E6)
  • Group e-Consultations (C28E7)


View information about the systems this Catalogue Solution integrates with to exchange data:

NHS assured integrations

To find out more about these NHS assured integrations, follow the links below.

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
FootFall can be deployed as a rapid roll-out implementation to help practices quickly manage patient demand in a pandemic. In this example, the extent of the customisation of the FootFall site is restricted to ensure that a fast roll-out is achieved. The CCG is responsible for agreeing the template FootFall site. In this scenario we are able to roll-out 65 sites in one day with 50% of these sites fully deployed, with training having taken place, the following week and the remaining 50% the week after. The deployment date for the latter 50% was driven by practice requirements. Full customisation. branding and text from their existing website transitioned to FootFall site is completed on a date to be agreed with the CCG. Alternatively, if the practice requests full customisation at the outset this can take 2 - 6 weeks from initial deployment to go live as the timing is driven by practice requirements.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application

Supported browser types

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Opera
  • Safari
  • Internet Explorer 11

Mobile responsive


Mobile first approach


Plug-ins or extensions required


Additional information about plug-ins or extensions

Internet Explorer 11 will require a plug-in to support video consultations. We integrate with the clinical systems (SystemOne TPP, EMIS, Vision) via MESH using Docman. As it is a MESH message, the document will arrive as a task in TPP, into workflow for EMIS systems, and as a Docman document for Vision.

Minimum connection speed


Screen resolution and aspect ratio

16:9 - 1920 x 1080

Hardware requirements

Video consultation requires an inbuilt or external camera, speakers and a microphone

Additional information

Browsers supported on desktop: • Google Chrome (59+) • Firefox (46+) • Edge (79+) • Internet Explorer 11 (with plugin) • Opera (latest release version) • Electron (latest release version) • Safari (11+) Browsers supported on Mobile devices: • Google Chrome (59+) for Android • Firefox (46+) for Android • Safari (11+) for iOS

About supplier

We have rolled out over 540 FootFall sites in the UK across a variety of demographics and different practice structures. Working closely with Practices and CCG’s, we have evolved strategies, processes and video tutorials to ensure FootFall is successfully rolled-out in each area. We have a strong track record of developing the product with CCGs. We have recently made extensive changes to the product with Norfolk and Waveney STP, which have enriched and extended our focus on the digital triage features of FootFall. We develop a joint project management approach with the CCG, for example arranging Project Initiation Workshops, weekly project management WebEx meetings, pre-mobilisation and post mobilisation practice communication together with reporting requirements.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Jane Oddy
Operations Director
01793 710500
Charlotte Avagnano
Office Manager
01793 710500