Solution ID: 10062-001
Solution information last updated: 7 April 2020
FootFall is a complete digital practice that enables patients to engage with all areas of the practice online. With the option to operate in Digital Triage mode, FootFall can transform the way your patients access care and how you manage demands on the practice.
FootFall saves administration and clinical time by reducing the number of on demand phone calls and unnecessary appointments. All requests are triaged, prioritised, tracked and when appropriate are assigned to clinicians who decide on an online response, phone call, video consultation or face to face appointment. • Free up clinician’s time for those patients most in need by utilising their time more effectively. • Help practices to manage their workload. • Keep track of patient requests through the practice workflow. • Increased patient access. Available 24/7 and avoids long waits on the phone. • Incorporates video consultations. • Supports remote access to the FootFall system for example, from backup premises or from staff member’s homes. Can operate in PCN mode, allowing member practices to share services and resources across the PCN.
Capabilities met - NHS assured
e-Consultations (Patient/Service User to Professional), 1.0.1
Enables Patients/Service Users to access support from Health and Care Professionals, across a range of settings, without the need for a face to face encounter.
How this capability was met
Must epics that have been met
May epics that have been met
May epics that have not been met
NHS assured integrations
To find out more about these NHS assured integrations, follow the links below.
FootFall can be deployed as a rapid roll-out implementation to help practices quickly manage patient demand in a pandemic. In this example, the extent of the customisation of the FootFall site is restricted to ensure that a fast roll-out is achieved. The CCG is responsible for agreeing the template FootFall site. In this scenario we are able to roll-out 65 sites in one day with 50% of these sites fully deployed, with training having taken place, the following week and the remaining 50% the week after. The deployment date for the latter 50% was driven by practice requirements. Full customisation. branding and text from their existing website transitioned to FootFall site is completed on a date to be agreed with the CCG. Alternatively, if the practice requests full customisation at the outset this can take 2 - 6 weeks from initial deployment to go live as the timing is driven by practice requirements.
Client application type
Supported browser types
Mobile first approach
Plug-ins or extensions required
Additional information about plug-ins or extensions
Internet Explorer 11 will require a plug-in to support video consultations. We integrate with the clinical systems (SystemOne TPP, EMIS, Vision) via MESH using Docman. As it is a MESH message, the document will arrive as a task in TPP, into workflow for EMIS systems, and as a Docman document for Vision.
Minimum connection speed
Screen resolution and aspect ratio
16:9 - 1920 x 1080
Video consultation requires an inbuilt or external camera, speakers and a microphone
Browsers supported on desktop: • Google Chrome (59+) • Firefox (46+) • Edge (79+) • Internet Explorer 11 (with plugin) • Opera (latest release version) • Electron (latest release version) • Safari (11+) Browsers supported on Mobile devices: • Google Chrome (59+) for Android • Firefox (46+) for Android • Safari (11+) for iOS