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Foundation Solution Set

SystmOne GP

TPP – The Phoenix Partnership (Leeds) Ltd

Solution ID: 10052-002

Solution information last updated: 2 April 2020

Description

Summary

SystmOne GP has been evolving for over 20 years, with continuous clinical input. It is one of the most advanced clinical systems in the world and is used by more than 2,700 GP practices nationwide. SystmOne GP is the ideal solution to meet the ever-changing needs of modern General Practice.

Full description

SystmOne GP has been in use across UK General Practice for over 20 years. It is the system of choice for over 2,700 practices and is used by over 75,000 staff members. SystmOne GP is an advanced solution that goes far beyond the main functionality required for running a GP practice. It contains complete workflow support, a full analytics module, QOF tracking & a comprehensive clinical development kit. Improving the quality of care across settings is core to TPP’s vision. The GP product is ideal for cross-organisational working & fully supports the requirements of Primary Care Networks. It enables true integrated care between GP, hospital, mental health & social care settings. TPP GP is Spine-accredited, providing access to the latest versions of GP2GP, EPS, & eRS. The system is fully compliant with SNOMED CT. SystmOne GP is leading on national interoperability programmes, compliant with national open FHIR standards for access to GP data & for transfer of care documentation.

Features

This Catalogue Solution has the following features that can help meet needs in primary care:
  • Full Spine Compliance - EPS, PDS, SCR, eRS, GP2GP
  • Standards - SNOMED CT, HL7 V2, V3, FHIR, GP Connect
  • Appointments - Configurable Clinics, Dedicated Appointments, Visits Screens, SMS Integration
  • Prescribing - Acute, Repeat, Formularies, Action Groups, Decision Support
  • Complete Electronic Health Record (EHR)
  • Comprehensive consultations – Recalls, Referrals, Structured Data
  • Clinical Development Kit - Data Entry Templates, Views, Questionnaires, Integrated Word Letters
  • Full Workflow Support including Automatic Consultations
  • Analytics - Customisable Reports, Batch Reports, Bulk Actions, QOF Tools, Automatic Submissions
  • Patient Online Services - Appointment Booking, Medication Requests, Record Access, Proxy Access

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Appointments Management – Citizen, 1.0.1

Enables Citizens to manage their Appointments online. Supports the use of Appointment slots that have been configured in Appointments Management – GP.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Manage Appointments (C1E1)
May epics

May epics that have been met

  • Manage Appointments by Proxy (C1E2)

Appointments Management – GP, 1.0.1

Supports the administration, scheduling, resourcing and reporting of appointments.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Manage Session templates (C5E1)
  • Manage Sessions (C5E2)
  • Configure Appointments (C5E3)
  • Practice configuratio (C5E4)
  • Manage Appointments (C5E5)
  • View Appointment reports (C5E6)
  • Access Patient Record (C5E7)

Communicate With Practice – Citizen, 1.0.1

Supports secure and trusted electronic communications between Citizens and the Practice. Integrates with Patient Information Maintenance.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Manage communications - Patient (C2E1)
May epics

May epics that have been met

  • Manage communications - Proxy (C2E2)

Data Analytics for Integrated and Federated Care, 1.0.1

Supports the analysis of multiple and complex datasets and presentation of the output to enable decision-making, service design and performance management.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Analyse data across multiple organisations within the Integrated/Federated Care Setting (Federation) (C26E1)
  • Analyse data across different datasets (C26E2)
  • Create new or update existing reports  (C26E3)
  • Run existing reports (C26E4)
  • Define selection rules on reports (C26E6)

Must epics that have not been met

  • Present output (C26E5)
May epics

May epics that have been met

  • Enable reporting at different levels (C26E10)
  • Drill down to detailed informatio (C26E8)

May epics that have not been met

  • Create and run performance-based reports (C26E7)
  • Forecasting (C26E9)

Patient Information Maintenance, 1.0.1

Supports the registration of Patients and the maintenance of all Patient personal information. Supports the organisation and presentation of a comprehensive Patient Record. Also supports the management of related persons and configuring access to Citizen Services.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Manage Patients  (C13E1)
  • Configure Citizen service access for the Practice (C13E10)
  • Identify Patients outside of Catchment Area (C13E11)
  • Manage Patient Cohorts from Search Results (C13E12)
  • Access Patient Record (C13E2)
  • Manage Patient Related Persons (C13E3)
  • Manage Patients for Citizen Services (C13E4)
  • Manage Patient Communications (C13E5)
  • Configure Patient notifications (C13E6)
  • Manage Practice notifications - Patient (C13E7)
  • Search for Patient Records (C13E8)
  • View Patient Reports (C13E9)
May epics

May epics that have been met

  • View Subject Access Request reports (C13E13)
  • Manage Acute Prescription Request Service (C13E14)

May epics that have not been met

  • Notify the Patient of changes (C13E15)
  • Manage Subject Access Request (SAR) requests (C13E16)
  • Notify the Proxy of changes (C13E17)
  • Manage Practice notifications - Proxy (C13E18)
  • Configure Proxy notifications (C13E19)
  • Manage Proxy Communications (C13E20)
  • Manage Proxys for Citizen Services (C13E21)

Prescribing, 1.0.1

Supports the effective and safe prescribing of medical products and appliances to Patients. Information to support prescribing will be available.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Access prescribable items (C14E1)
  • Manage Repeat Medication requests (C14E10)
  • Manage Acute Medication requests (C14E11)
  • Manage Authorising Prescribers (C14E12)
  • Access Patient Record (C14E13)
  • Manage Formularies (C14E2)
  • Manage shared Formularies (C14E3)
  • Set default Formulary for Practice Users (C14E4)
  • Manage prescribed medicatio (C14E5)
  • Manage prescriptions (C14E6)
  • Manage Patient's Preferred Pharmacy (C14E7)
  • Manage Patient medication reviews (C14E8)
  • View prescribed medication reports (C14E9)
May epics

May epics that have not been met

  • View EPS Nominated Pharmacy changes (C14E14)
  • Configure warnings for prescribable items (C14E15)
  • Medications are linked to diagnoses (C14E16)

Prescription Ordering – Citizen, 1.0.1

Enables Citizens to request medication online and manage nominated and preferred Pharmacies for Patients.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Manage Repeat Medications - Patient (C3E1)
  • Manage my nominated EPS pharmacy (C3E2)
May epics

May epics that have not been met

  • View medication information as a Proxy (C3E10)
  • Manage my Preferred PharmacyAs a Patient (C3E3)
  • Manage Acute Medications (C3E4)
  • View medication informatio (C3E5)
  • Manage Repeat Medications as a Proxy (C3E6)
  • Manage nominated EPS pharmacy as a Proxy (C3E7)
  • Manage Preferred Pharmacy as a Proxy (C3E8)
  • Manage Acute Medications as a Proxy (C3E9)

Productivity, 1.0.1

Supports Patients/Service Users and Health and Care Professionals by delivering improved efficiency or experience related outcomes.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:

Recording Consultations, 1.0.1

Supports the standardised recording of Consultations and other General Practice activities. Also supports the extraction of Female Genital Mutilation (FGM) data for the FGM data set.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Record Consultation informatio (C15E1)
  • View report on calls and recalls (C15E2)
  • View report of Consultations (C15E3)
  • Access Patient Record (C15E4)
  • Manage Consultation form templates (C15E5)
  • Share Consultation form templates (C15E6)
  • Use supplier implemented national Consultation form templates (C15E7)
  • Extract Female Genital Mutilation data (C15E8)

Referral Management, 1.0.1

Supports recording, reviewing, sending, and reporting of Patient Referrals. Enables Referral information to be included in the Patient Record.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Manage Referrals (C11E1)
  • View Referral reports (C11E2)

Reporting, 1.0.1

Enables reporting and analysis of data from other Capabilities in the Practice Solution to support clinical care and Practice management.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Report data from other Capabilities (C16E1)

Resource Management, 1.0.1

Supports the management and reporting of Practice information, resources, Staff Members and related organisations. Also enables management of Staff Member availability and inactivity.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Manage General Practice and Branch site informatio (C12E1)
  • Manage General Practice Staff Members (C12E2)
  • Manage Staff Member inactivity periods (C12E3)
  • Manage Staff Member Groups (C12E4)
  • Manage Related Organisations informatio (C12E5)
  • Manage Related Organisation Staff Members (C12E6)
May epics

May epics that have not been met

  • Manage Non-human Resources (C12E7)

Shared Care Plans, 1.0.1

Enables the maintenance of a single, shared care plan across multiple Organisations to ensure more co-ordinated working and more efficient management of activities relating to the Patient/Service User's health and care.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Create Shared Care Pla (C36E1)
  • View Shared Care Pla (C36E2)
  • Amend Shared Care Pla (C36E3)
  • Close Shared Care Plan  (C36E4)
May epics

May epics that have not been met

  • Reports (C36E10)
  • Manage Shared Care Plan templates (C36E11)
  • Manage care schedules (C36E12)
  • Assign Shared Care Plan actions (C36E5)
  • Access Shared Care Plans remotely (C36E6)
  • Search and view Shared Care Plans (C36E7)
  • Real-time access to Shared Care Plans (C36E8)
  • Notifications (C36E9)

Unified Care Record, 1.0.1

Provides a consolidated view to Health and Care Professionals of a Patient/Service User's complete and up-to-date records, sourced from various health and care settings.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • View Unified Care Record (C39E1)
May epics

May epics that have not been met

  • Patient/Service User views the Unified Care Record (C39E2)
  • Default Views (C39E3)

View Record – Citizen, 1.0.1

Enables Citizens to view their Patient Record online.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • View Patient Record - Patient (C4E1)
May epics

May epics that have not been met

  • View Patient Record - Proxy (C4E2)

Integrations

View information about the systems this Catalogue Solution integrates with to exchange data:

NHS assured integrations

To find out more about these NHS assured integrations, follow the links below.

Supplier asserted integrations

Supplier asserted integrations are interoperability interfaces prepared by a supplier and are not specified or assured by the NHS.

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
If a greenfield unit is required, the turn-around time to receive the Live unit can be as quick as two weeks, once a signed contract is in place and all staff have received the required training. TPP will assess the request and set up the unit as specified in the order details. Once the Live system is ready to use, TPP will be in touch with the contact who requested the unit. When transitioning from a previous system that has a mature adapter in place (EMIS Web, Vision, Microtest), implementation is a quick rollout of 8 weeks, including data migration of any existing patient records. The main phases for this implementation are: • Initial data production • Data checking • Training • Data reload & sign-off • Final data production • Go Live If transitioning from any other system, an additional 8-week adapter build period would be required. TPP maintain close contact with staff at the unit throughout these phases to ensure an efficient and accurate implementation

Client application type

This Catalogue Solution is supported by the following client application types:
Native desktop application

Supported operating systems

TPP supports all versions of Windows for desktops that are currently supported by Microsoft. Following verification of the configuration by TPP, installation of Windows to a virtual environment is supported to the products and versions including Virtual VMware View 5+, Citrix Xen Desktop 6+ and Microsoft Server 2012+. Installation of the SystmOne client to any Server Operating System is not licensed by TPP. It should also be noted that both 32-bit and 64-bit versions of Microsoft Windows are supported unless otherwise stated. Windows RT is not supported.

Minimum connection speed

0.5Mbps

Memory size

512MB

Storage space

4GB of free space on the C drive. Where a SystmOne Gateway client is used, 100GB of free space on the C drive is recommended.

Processing power

A minimum of a 2.0 GHz Pentium 4 series CPI is required.

Screen resolution and aspect ratio

5:4 - 1280 x 1024

Third-party components

Windows 7 requires 1GB and Office Word 2010 requires 256 MB. Other third party applications, shared graphics or peripherals (such as attached printers) should also be taken into account. These will all increase the amount of memory required for the computer to run smoothly.

Device capabilities

A minimum screen resolution of 1024 x 768 pixels with 16-bit colours is required. TPP recommends a minimum of a 17” TFT flat screen monitor with a resolution of 1280 x 1024 and 32-bit colours.

Hardware requirements

The OS system drive must have a drive letter of C.

Additional information

Applications that can open/view rich text file (.rtf) and comma separated (.csv) documents are required. To perform letter writing, Microsoft Word is also required. TPP only supports versions of Office that are supported by Microsoft which currently includes Office 2010, 2013, 2016 and 2019.

Hosting type

These are the ways this Catalogue Solution can be hosted:
Private cloud

Summary

The SystmOne Solution requires the following key items to be in place for smooth operation: -UDP Ports 2120-2130 and TCP Ports 2130-2140 should be opened to 20.146.120.128/25 and 20.146.248.128/25. TCP port 443 is also required for SystmOnline and Mobile Working to systmonline.tpp-uk.com. TPP also recommend allowing ICMP traffic for diagnostic purposes. A full list of requirements can be found in the SystmOne WES.

Data center hosting model

TPP provide a centralised solution with all server hardware hosted in TPP's private cloud infrastructure. All server patching, security updates and feature releases are managed by TPP. The solution is hosted within 2 geographically separated private cloud instances with data replicated between the sites in real time in order to provide a high level of resiliency. TPP use a number of tools to monitor capacity, analyse usage trends and log the utilisation of the system. This ensures the solution scales to demand and new functionality / business requirements.
End user devices must be connected to HSCN/N3

About supplier

TPP is a digital health company, committed to delivering world-class healthcare software around the world. Its EHR product, SystmOne, is used by over 7,000 NHS organisations in over 25 different care settings. This includes significant deployments in Acute Hospitals, Emergency Departments, Mental Health services, Social Care services and General Practice. In recent years, TPP has increased its international presence, with live deployments in China and across the Middle East.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

General Enquiries
+44 (0)113 2050080
enquiries@tpp-uk.com
Account Managers/Sales
+44 (0)113 2050083