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Coronavirus (COVID-19)

View Catalogue Solutions that help with coronavirus by organising vaccinations or reducing visits to GP practices.

Engage Consult

Engage Health Systems Limited

Solution ID: 10042-001

Solution information last updated: 10 February 2021

Description

Summary

Engage Consult allows patients to communicate securely and safely online with their practice about non-emergency medical conditions or admin questions. The solution offers 24/7 access to self-help information, other local NHS and self-care services.

Full description

Engage Consult has been an Approved Supplier for the NHS England Dynamic Purchasing System (DPS) framework since 2017. The DPS allowed CCGs/STPs to award contracts to suppliers with Approved Supplier status, safe in the knowledge that those suppliers had gone through detailed scrutiny and achieved all the necessary requirements to comply with the Online Consultations technical standards. Engage Consult whole-system approach provides excellent support for Multi Disciplinary Team working. Engage Consult comprises four components each contributing to the unique overall functionality of the system. • Workflow and integration module: Encompass LT • A purpose-built specialised Browser allowing extra integration functionality with the GP Clinical Systems, Engage Client (Formerly “Vixie”) • The “MyEHS” control module, allowing unrivalled local configuration and access to statistics and reporting. • Patient Portal: Engage Consult

Features

This Catalogue Solution has the following features that can help meet needs in primary care:
  • Developed for NHS Practices - Total Triage ready
  • A single integrated platform to support remote consultations- video and secure two-way messaging
  • Enables responses to online consultation requests containing sophisticated clinical histories
  • Allows video now or by appointment
  • Click of a button integration with EMIS, SystmOne and Vision
  • Intuitive workflow for clinicians and admin users
  • Easy access to NHS self-help information and local self-referral/self-care services
  • Alerts included for concerning symptoms
  • Practice customisable free text questions
  • Works on any platform (PC, tablet or smartphone), available 24/7

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

e-Consultations (Patient/Service User to Professional), 1.0.1

Enables Patients/Service Users to access support from Health and Care Professionals, across a range of settings, without the need for a face to face encounter.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Patient/Service User requests support (C28E1)
  • Respond to request for support from Patient/Service User (C28E2)
May epics

May epics that have been met

  • Patient/Service User makes administrative request (C28E3)
  • Link requests and responses to Patient/Service User Record (C28E4)
  • Self-help and signposting (C28E5)
  • Live Consultation: Patient/Service User and Health and Care Professionals (C28E6)

e-Consultations (Professional to Professional), 1.0.1

Enables the communication and sharing of specialist knowledge and advice between Health and Care Professionals to support better care decisions and professional development.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Health or Care Professional requests support (C29E1)
  • Respond to request for support from another Health or Care Professional (C29E2)
May epics

May epics that have been met

  • Link additional information to a request for support (C29E3)
  • Live Consultation: Health and Care Professionals (C29E4)
  • Link Consultation to Patient/Service User's Record (C29E5)

Integrations

View information about the systems this Catalogue Solution integrates with to exchange data:

Supplier asserted integrations

Supplier asserted integrations are interoperability interfaces prepared by a supplier and are not specified or assured by the NHS.

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
Engage Consult is a standalone solution with no dependencies. There are two implementation routes available to our customers, assisted or unassisted. Depending on the route, chosen implementation can take anywhere between 4 hours and 3 working days.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application

Supported browser types

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Internet Explorer 11

Mobile responsive

Yes

Mobile first approach

Yes

Plug-ins or extensions required

No

Minimum connection speed

0.5Mbps

Screen resolution and aspect ratio

4:3 - 800 x 600
Native desktop application

Supported operating systems

● Windows 7 (32/64 bit) ● Windows 10 (32/64 bit)

Minimum connection speed

0.5Mbps

Memory size

256MB

Storage space

1GB available disk space

Processing power

1 gigahertz (GHz) or faster processor

Screen resolution and aspect ratio

4:3 - 800 x 600

Third-party components

● Microsoft .Net Framework v4.0 or above. Most Windows computers will have a compatible version pre-installed. ● Microsoft Visual C++ Redistributable 2015-19 is required where Engage Desktop Application is used for video sessions with patients. Download from https://aka.ms/vs/16/release/VC_redist.x86.exe.

Hosting type

These are the ways this Catalogue Solution can be hosted:
Public cloud

Summary

Solution is hosted on the user's behalf within UKCloud’s Assured environment.
End user devices must be connected to HSCN/N3

Roadmap

These are the supplier’s development plans for this Catalogue Solution:

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Michael Wong
Commercial Team
07803 706539
michael.wong@engagehealth.uk
Claire Flynn
Product Team
07808 241034
claire.flynn@engagehealth.uk