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Evergreen Life

Evergreen Life

Solution ID: 10035-001

Solution information last updated: 1 April 2020

Description

Summary

Evergreen Life is facilitating remote digital consultations including video appointments for GPs in the UK, with patient record access to clinicians with or without access to the practice system in England. The app lets patients access GP online services & curate a personal health record.

Full description

In the Evergreen Life app, digital consultations allow doctors to discuss patients’ symptoms in real time through video calls. Before and during consultations, clinicians can view patients’ GP records. As a provider of GP services and linked to all three major clinical systems in England, Evergreen Life is uniquely positioned to provide remote record access to clinicians with or without access to the practice system. The solution allows routine services in primary care to continue. Clinicians or emergency stand-ins can communicate with patients whilst avoiding face-to-face contact through confidential, encrypted software. Any notes and prescriptions can be written back to the GP system. The app also allows users to access PFS, including ordering repeat prescriptions for delivery. In the patient-powered app, users can add personal health data and understand their well-being through personalised insights, building a complete, accurate record that they can share with anyone.

Features

This Catalogue Solution has the following features that can help meet needs in primary care:
  • Patients can book digital consultations with clinicians, including video appointments
  • Patients can order repeat prescriptions and get them delivered to any UK address
  • Patients can download their GP-held medical record
  • Patients can add personal health data to the app, such as allergies, measurements & documents
  • Patients can grant access to their GP record & personal health data to clinicians or caregivers
  • Patients can get personalised information to empower themselves to stay well independently
  • Clinicians can provide medical advice through confidential digital consultations
  • Clinicians can access patient medical records instantly and remotely
  • Clinicians can write consultation notes and prescriptions back to GP system

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

Appointments Management – Citizen, 1.0.1

Enables Citizens to manage their Appointments online. Supports the use of Appointment slots that have been configured in Appointments Management – GP.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Manage Appointments (C1E1)
May epics

May epics that have not been met

  • Manage Appointments by Proxy (C1E2)

Communicate With Practice – Citizen, 1.0.1

Supports secure and trusted electronic communications between Citizens and the Practice. Integrates with Patient Information Maintenance.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Manage communications - Patient (C2E1)
May epics

May epics that have not been met

  • Manage communications - Proxy (C2E2)

Personal Health Record, 1.0.1

Enables a Patient/Service User to manage and maintain their own Electronic Health Record and to share that information with relevant Health and Care Professionals.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Maintain Personal Health Record content (C33E1)
May epics

May epics that have not been met

  • Organise Personal Health Record  (C33E2)
  • Manage access to Personal Health Record (C33E3)
  • Manage data coming into Personal Health Record (C33E4)

Prescription Ordering – Citizen, 1.0.1

Enables Citizens to request medication online and manage nominated and preferred Pharmacies for Patients.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Manage Repeat Medications - Patient (C3E1)
  • Manage my nominated EPS pharmacy (C3E2)
May epics

May epics that have not been met

  • View medication information as a Proxy (C3E10)
  • Manage my Preferred PharmacyAs a Patient (C3E3)
  • Manage Acute Medications (C3E4)
  • View medication informatio (C3E5)
  • Manage Repeat Medications as a Proxy (C3E6)
  • Manage nominated EPS pharmacy as a Proxy (C3E7)
  • Manage Preferred Pharmacy as a Proxy (C3E8)
  • Manage Acute Medications as a Proxy (C3E9)

View Record – Citizen, 1.0.1

Enables Citizens to view their Patient Record online.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • View Patient Record - Patient (C4E1)
May epics

May epics that have not been met

  • View Patient Record - Proxy (C4E2)

Integrations

View information about the systems this Catalogue Solution integrates with to exchange data:

NHS assured integrations

To find out more about these NHS assured integrations, follow the links below.

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
Implementation of the Solution is typically less than 2 working days and requires download and registration for the service.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application

Supported browser types

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari

Mobile responsive

Yes

Mobile first approach

Yes

Minimum connection speed

0.5Mbps

Screen resolution and aspect ratio

4:3 - 1024 x 768

Hardware requirements

Hardware must be capable of running a web-browser but no specific limitations apply.

Additional information

There is no browser-based version of the consultation feature. The GP Patient Facing Services (Record view, appointments management, repeat medication management) all work on the following browsers: • IE9+ • Edge • Firefox 3.5+ • Chrome 4+ • Safari 3.1+
Native mobile or tablet application

Supported operating systems

  • Apple IOS
  • Android

Mobile first approach

Yes

Minimum connection speed

0.5Mbps

Connection types supported

  • 3G
  • LTE
  • 4G
  • 5G
  • Wifi

Connection requirements

The connection must support video transfer. The recommended minimum bandwidth is 350Kbps to maintain a stable video connection.

Memory size

256MB

Storage space

Less than 1MB storage required for session state etc, no record or PID storage on the device.

Device capabilities

The application requires a smartphone or tablet device running a recent (nominally 4 years or newer) version of IOS or Android.

Hardware requirements

The application requires a front-facing camera to support video conferencing, standard on most smartphones and modern tablets.

Roadmap

These are the supplier’s development plans for this Catalogue Solution:
On our roadmap is the next phase of our Digital Consultations solution which supports Total Triage. This means that every patient contacting the practice is first triaged digitally before making an appointment. Every patient requesting an appointment undergoes a Digital Triage process by answering a series of questions either through the app or web-based interface. Our Digital Triage process exists to provide reference information to safely manage risk within the digital queue of waiting patients. Practices will be able to access the digital queue & initiate a digital consultation by downloading the Evergreen App. We have worked with the GMC to provide a secure identification verification process that ensures any GP accessing the system is registered. On login, the GP is shown the digital queue for a given practice. This gives practices the opportunity to share workload within their PCN. The GP can initiate the same functionality as in our initial Digital Consultations release.

About supplier

Wellness app and provider of GP services, Evergreen Life lets people own their health information, driving informed healthcare and giving people the best chance of staying well. Collaborating with NHS England, NHS Digital and 3 major GP systems, Evergreen Life has facilitated mutually efficient interaction between practices and patients through online prescription ordering and appointment booking. The app platform allows all patients in England to keep a copy of their GP record whenever and wherever they need it. Users can add their own information not held in the GP record, including allergies, conditions and medications, building a complete, accurate record that they can share with anyone they wish. Providing access to up-to-date health information, our person-led solution empowers people to feel more in control to make self-care decisions and manage their care independently, whilst delivering a platform to access primary care services if they need it.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Dr Lachlan Clark
Primary Care Division
0161 768 6063
primarycare@evergreen-life.co.uk
Mark Hindle
Chief Operating Officer
mark.hindle@evergreen-life.co.uk