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Coronavirus (COVID-19)

View Catalogue Solutions that help with coronavirus by organising vaccinations or reducing visits to GP practices.

AccuRx

AccuRx Limited

Solution ID: 10030-001

Solution information last updated: 21 December 2020

Description

Summary

accuRx makes communication for healthcare professionals and patients easier. It offers patient messaging (including batch, reminders, questionnaires, documents and photos), video, online consultations and Vaccine Appointment Management.

Full description

accuRx is a communications platform for patients & practice staff with: - One-click save to record for all interactions with & about patients - Integrated inbox & task management - Analytics dashboard for CCGs to track practice level usage - 95% average live chat support satisfaction - +85 user Net Promoter Score - Live support chat with <5 min response & 95% satisfaction - Help Centre of hundreds of user support articles online - Download, install & start using within 5 minutes - No training required - Integration with IM1 (EMIS/SystmOne), PDS, NHSmail, Single Sign On, NHS Login - Designed for the 100% with no patient account setup required & accessibility on old browsers (e.g. IE10) accuRx is used by 98% of practices where it has improved both staff & patient experience. According to a recent user survey, saves staff on average 2.5 hours a week, frees up on average 15 appointments per practice per week and achieves cost savings of 33% on postage, stationery and printing budgets.

Features

This Catalogue Solution has the following features that can help meet needs in primary care:
  • SMS a patient with personalised messages saved instantly to the medical record
  • 100+ pre-written message templates or create your own custom templates
  • Patient photo and text responses
  • Send a series of scheduled messages
  • Send documents via link in SMS to patients
  • Patient questionnaires via SMS, with responses saving back to the record
  • Video consultations through a unique link to a patient via SMS or email, from desktop or mobile
  • Patient Triage: an online consultation solution which allows patients to submit requests online
  • Batch & Appointment Reminders
  • accuBook - Vaccine Appointment Management

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

e-Consultations (Patient/Service User to Professional), 1.0.1

Enables Patients/Service Users to access support from Health and Care Professionals, across a range of settings, without the need for a face to face encounter.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Patient/Service User requests support (C28E1)
  • Respond to request for support from Patient/Service User (C28E2)
May epics

May epics that have been met

  • Patient/Service User makes administrative request (C28E3)
  • Group e-Consultations (C28E7)
  • Reports (C28E8)

Productivity, 1.0.1

Supports Patients/Service Users and Health and Care Professionals by delivering improved efficiency or experience related outcomes.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:

Integrations

View information about the systems this Catalogue Solution integrates with to exchange data:

NHS assured integrations

To find out more about these NHS assured integrations, follow the links below.

Supplier asserted integrations

Supplier asserted integrations are interoperability interfaces prepared by a supplier and are not specified or assured by the NHS.

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
AccuRx has been built around the needs of frontline healthcare staff. That means healthcare users can start using AccuRx via our website within minutes without any training.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application

Supported browser types

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Opera
  • Safari
  • Chromium
  • Internet Explorer 11
  • Internet Explorer 10

Mobile responsive

Yes

Mobile first approach

Yes

Plug-ins or extensions required

No

Minimum connection speed

2Mbps

Screen resolution and aspect ratio

4:3 - 1024 x 768

Hardware requirements

Personal Computer with Windows 8.1 Professional & above (32/64 bit)
Native mobile or tablet application

Supported operating systems

  • Apple IOS
  • Android
  • Other

Mobile first approach

Yes

Minimum connection speed

2Mbps

Connection types supported

  • GPRS
  • 3G
  • LTE
  • 4G
  • 5G
  • Bluetooth
  • Wifi

Memory size

256MB

Storage space

N/A

Hardware requirements

In-built camera for video consultation.
Native desktop application

Supported operating systems

Windows 8.1 Professional & above (32/64 bit)

Minimum connection speed

2Mbps

Memory size

256MB

Storage space

N/A

Processing power

N/A

Screen resolution and aspect ratio

4:3 - 1024 x 768

Hosting type

These are the ways this Catalogue Solution can be hosted:
Public cloud

Summary

Our England-based Microsoft Azure servers now use the Microsoft Azure NHS Platform as a Service Blueprint, based on the National Cyber Security Centre’s cloud security principles.

Roadmap

These are the supplier’s development plans for this Catalogue Solution:
accuRx’s roadmap is filled with new features that will take healthcare professionals a step closer to realising that vision. https://trello.com/b/ah3Uum3Z/accurx-public-roadmap

About supplier

AccuRx is on a mission to make patients healthier and the healthcare workforce happier. We’re doing that by building the platform to bring together all communication around a patient. Our vision is that anyone involved in a patient's care can easily communicate with everyone else involved in that patient's care, including the patient. AccuRx was founded in 2016 and has since been adopted by 6,500 GP practices (>95%) and over 150 NHS Trusts.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Becky Gray
Partnerships
0207 099 2279
partnerships@accurx.com
Olivia Stamp
olivia@accurx.com