RIVIAM Secure Video Services
Targett Business Technology Limited
Solution ID: 10029-003
Solution information last updated: 8 April 2020
RIVIAM Secure Video Service with TPP SystmOne™ integration provides real-time video & audio-conferencing services between RIVIAM users & external users (patients, family, carers & professionals). This is a fully managed service. Recordings are stored securely in RIVIAM & the clinical system.
The service provides a real-time secure video or audio-conferencing call for organisations that want to deliver the clinical services themselves. RIVIAM doesn’t store or process any information outside the UK. With RIVIAM's direct interface with TPP SystmOne™, a GP or clinician can book video appointments using their regular clinical rotas. After the patient’s consultation, relevant information is automatically written back into the clinical system. Customers can fully customise the patient experience including the digital waiting room that allows patients to see where they are in the queue and answer any pre-consultation questions. The waiting room is integrated into TPP SystmOne™'s diary to provide the patient with a realistic waiting time. Booking a video consultation triggers an email invitation to the patient containing a URL link and pin code. The patient is able to access and launch the video and adjust settings with RIVIAM’s mobile app using any connected device.
Capabilities met - NHS assured
Supports Patients/Service Users and Health and Care Professionals by delivering improved efficiency or experience related outcomes.
How this capability was met
NHS assured integrations
To find out more about these NHS assured integrations, follow the links below.
Supplier asserted integrations
Supplier asserted integrations are interoperability interfaces prepared by a supplier and are not specified or assured by the NHS.
Implementation typically takes 10 – 12 days. RIVIAM’s process is as follows: Discovery (1 day), delivery of a Solution Model (1 day), configuration (3 days), development of the technical infrastructure and supporting completion of a DPIA (4 days), testing and user acceptance testing (2 days), training and go live (1 day). The extent of your configuration requirements will have an impact on the timescales for configuration. Your main responsibility will be the roll-out of the RIVIAM GP Connector (RIVIAM’s secure software which connects RIVIAM’s Secure Video Service to your clinical system) to clinician’s devices. This should take up to 1 day, depending on the number of users. RIVIAM will provide documentation. You will also need to carry out any necessary firewall changes. You will need to carry out testing and attend RIVIAM training. RIVIAM will provide a user guide and will follow a ‘train the trainer’ approach.
Client application type
Supported browser types
Mobile first approach
Plug-ins or extensions required
Minimum connection speed
Screen resolution and aspect ratio
16:9 - 1280 x 720
Clinicians will require a device with a microphone, speakers and video capability.
Further information about supported browsers: • Any HTML 5 compliant browser with WebRTC support • Google Chrome 28+ • Safari 11+ on iOS/OSX • Firefox 22+ • Opera 18+
The Secure Video Service is hosted in UK Cloud's Corsham (Wiltshire, England) and Farnborough (Hampshire, England) high security data centres. UK Cloud is ISO27001 certified. All data is stored at rest encrypted with the AES256 algorithm, and persistent storage is supported.
Data center hosting model
With UK Cloud, RIVIAM's data centre is connected to HSCN across 2 locations. RIVIAM operates a multi-layered architecture to ensure a very high level of data security and hosting. Each of the nodes in the RIVIAM network has an RSA 2048 bit public/private key pair. This key pair is used to facilitate communication between nodes. The RSA keys provide a key pair that is used to encrypt data communication between nodes and also within the node. The nodes also have a separate key pair used for web HTTPS RESTFUL services. Each node manages a service of queues persisted in a SQL database. The message data is held in AES256 encrypted form. Only the node can decrypt the data. All data transferred between nodes is encrypted with AES256 before communication with the HTTPS restful services. This approach means that even if the HTTPS services are compromised data is encrypted with AES256 at rest.
End user devices must be connected to HSCN/N3
Within RIVIAM’s roadmap for the Secure Video Service for 2020, is development of the capability to add multiple users to a video or conference call. This capability will mean that multiple users can join a single video consultation from multiple locations. It will enable service to be used by GPs and other clinicians for online video Multi-disciplinary Meetings.