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Coronavirus (COVID-19)

View Catalogue Solutions that can help prevent the spread of coronavirus.

Q doctor

MyMed Ltd

Solution ID: 10020-001

Solution information last updated: 7 April 2020



Q doctor is a secure video consultation platform used around the NHS nationwide, allowing remote consultations by clinicians and patients.

Full description

Q doctor has been implemented as the secure video consulting system of choice across hundreds of NHS organisations; it became the first solution approved for 111/CAS environments and supported the first Trust delivering specialist outpatients appointments over video.


This Catalogue Solution has the following features that can help meet needs in primary care:
  • Clinician dashboard with real-time appointment list
  • Patient facing app (iOS and Android) and web access
  • Secure video consultation interface
  • Secure instant messaging
  • Secure image upload capability
  • Clinician safety tools in consultation
  • Live Chat functionality on apps and web with 8am-8pm support for all users
  • Organisation level roles and permissions, built in partnership with an STP
  • Organisation level metrics real-time dashboards for clinical and business insights
  • Q health integrates with eConsult, allowing ‘total triage’ for practices as a single pathway

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

e-Consultations (Patient/Service User to Professional), 1.0.1

Enables Patients/Service Users to access support from Health and Care Professionals, across a range of settings, without the need for a face to face encounter.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Patient/Service User requests support (C28E1)
  • Respond to request for support from Patient/Service User (C28E2)
May epics

May epics that have been met

  • Self-help and signposting (C28E5)

May epics that have not been met

  • Patient/Service User makes administrative request (C28E3)
  • Link requests and responses to Patient/Service User Record (C28E4)
  • Live Consultation: Patient/Service User and Health and Care Professionals (C28E6)
  • Group e-Consultations (C28E7)
  • Reports (C28E8)

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
Our accelerated mobilisation process involves a deployment window of one week per practice for video consultation. The system, co-designed with end users and the digital health team at Lincolnshire STP, is intuitive, adopting a ‘plug-and-play’ approach. • For the Covid-19 response, we have moved to a video-led training model, with daily ‘drop in’ webinar sessions for Q&A with the Named Contact. • Named Contact initially gets in touch, sets up Key Users, and gives access to our training area (Training Videos and handbooks), and confirms technical setup using our automated test page. Drop in sessions are provided daily for that week for Q&A. • Implementation is supported with our Live Chat functionality (also has dynamic content access) for all users of the system (clinicians, receptionists, patients) 8am-8pm 7 days per week. This has excellent feedback for responsiveness and interactive troubleshooting.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application

Supported browser types

  • Google Chrome
  • Microsoft Edge
  • Safari
  • Chromium

Mobile responsive


Mobile first approach


Plug-ins or extensions required


Minimum connection speed


Screen resolution and aspect ratio

16:9 - 1280 x 720

Hardware requirements


Additional information

Q health is compatible with Google Chrome and Edge chromium browsers for the clinicians and administrators. Details of Browsers Supported: Minimum Edge; full support for Microsoft Edge 79+ (Chromium-based versions of Edge). Google Chrome; Version 80.0.3987.149 (Official Build) (64-bit) or later Browsers supported on the patient side: All of the above, plus Safari; Safari 11 or later on MacOS and Safari on iOS 11 or later. For the best experience Safari 13 or later is recommended.
Native mobile or tablet application

Supported operating systems

  • Apple IOS
  • Android

Description of supported operating systems

iOS version 11.4 or later. Android version 7 or later.

Mobile first approach


Minimum connection speed


Connection types supported

  • 3G
  • LTE
  • 4G
  • 5G
  • Wifi

Memory size


Storage space

Patient side, mobile app (if used) is small (20-30mb)

Device capabilities

Device must have a camera for use in video consultation (supports rear facing camera additionally if available)

Hardware requirements

Supports biometric device security if available.

Additional information

Tablets or smartphones using iOS 11.4 or later or Android 7 or later are compatible via the apps or the web. iOS and Android apps support standard Accessibility features.

Hosting type

These are the ways this Catalogue Solution can be hosted:
Private cloud


For access to their Clinical System, Customers need to have sufficient HSCN connectivity already in place, OR establish via Q doctor a Virtual Private Cloud setup, allowing for software-only remote access (please contact for more information).


These are the supplier’s development plans for this Catalogue Solution:
Q doctor are continually progressing towards their roadmap; 2020 incorporates integrations with NHS Login, deeper HSCN connectivity to enable our Remote Digital Working Platform at scale for clinical partner NHS teams, and enhanced integration with sector software partners. The Q doctor team are also working with the NHS App team to provide integration that allows a simplified patient journey. Simultaneously, Q doctor is investing extensively in enhancements driven by Deep Learning to deliver AI-powered clinical tools to better inform clinicians in real-time during consultations. Real-time dashboards are also being expanded to allow for FHIR-standard telehealth integration and organisation level configurability.

About supplier

MyMed Ltd, trading as Q doctor, are a market leading supplier of video consultation software and services. Founded by NHS clinicians

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

Support Desk
0330 223 0349