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Coronavirus (COVID-19)

View Catalogue Solutions that can help prevent the spread of coronavirus.

Online and Video Consult

EMIS Health

Solution ID: 10000-054

Solution information last updated: 7 April 2020

Description

Summary

Our online triaging system allows patients to easily access self-help advice, and fill out forms containing their requests and queries that go into their practice's workflow. Helping to improve access to services, Online Consult is configurable, and integrates with all leading GP Clinical Systems.

Full description

Work efficiently and collaboratively with our online triaging system. Simply accessed by clicking a button on your practice website, Online Consult allows patients to easily seek support or access self-help advice, either for themselves or for those in their care. Video Consult allows you to see patients without them having to attend your practice in person. Whether you’re a single practice looking to streamline triage or a CCG wanting to transform care across an area, our integrated system can help organisations of all sizes to improve access to their services.

Features

This Catalogue Solution has the following features that can help meet needs in primary care:
  • Save time for clinicians and patients: Collect relevant information before consultations
  • Quickly interpret info: Forms designed by practicing GPs meaning details can be understood by all
  • Reduce strain on reception/phones: Assign appointments based on clinical need, not patient pressure
  • Manage expectations: choose the response times and completion messages that patients see
  • Streamline triage: EMIS Web, Patient Access & Docman integration will feed forms into your workflow
  • Message Exchange for Social Care & Health integration: integration with all clinical systems
  • SMS messaging: Through EMIS Web, messages to patients can be sent through accuRx partner product
  • SMS messaging: If using TPP SystmOne messages to patients can be sent through the SMS feature
  • SMS messaging: If using Vision messages to patients can be sent through the SMS feature

Capabilities met - NHS assured

This Catalogue Solution has demonstrated that it can help meet the following needs in primary care:

e-Consultations (Patient/Service User to Professional), 1.0.1

Enables Patients/Service Users to access support from Health and Care Professionals, across a range of settings, without the need for a face to face encounter.
How this capability was met
Capabilities are a set of requirements that are defined using short descriptions called epics. Capabilities are achieved when a Catalogue Solution meets the required epics.
There are two types of epic: must and may. Some capabilities require the Catalogue Solution to meet all of the must epics, some require only one must epic to be met. May epics are optional.
This Catalogue Solution has achieved the following:
Must epics

Must epics that have been met

  • Patient/Service User requests support (C28E1)

Must epics that have not been met

  • Respond to request for support from Patient/Service User (C28E2)
May epics

May epics that have been met

  • Self-help and signposting (C28E5)
  • Reports (C28E8)

May epics that have not been met

  • Patient/Service User makes administrative request (C28E3)
  • Link requests and responses to Patient/Service User Record (C28E4)
  • Live Consultation: Patient/Service User and Health and Care Professionals (C28E6)
  • Group e-Consultations (C28E7)

Integrations

View information about the systems this Catalogue Solution integrates with to exchange data:

NHS assured integrations

To find out more about these NHS assured integrations, follow the links below.

Implementation timescales

These are the typical processes and timescales to implement this Catalogue Solution:
EMIS’s Deployment & Implementation Team has in depth experience in supporting the delivery of our Online Consult & Video Consult solutions. We have implemented & support across 24 CCGs with Online Consult & 23 CCGs with Video Consult, in addition to numerous single practices & have developed structured, tried & tested workflows to support deployment for both solutions Our team comprises Project Managers and support staff who work in partnership with CCG & practice reps to fulfil the requirements of each contract. Our project management approach is based on Prince2 methodology, providing a robust yet flexible framework to help ensure the best possible outcomes for all stakeholders. A typical practice deployment takes up to 4 weeks, but some practices are ‘live’ much sooner, especially those who understand the benefits & are fully engaged. We can & deliver against, the need to shorten this lead-time to support practices in response to COVID-19, working as a team with them.

Client application type

This Catalogue Solution is supported by the following client application types:
Browser-based application

Supported browser types

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Safari
  • Internet Explorer 10

Mobile responsive

Yes

Mobile first approach

Yes

Plug-ins or extensions required

No

Minimum connection speed

2Mbps

Screen resolution and aspect ratio

16:9 - 1366 x 768

Hardware requirements

Integrated or standalone Webcam and microphone required for video consultations.

Additional information

Browser versions supported: • Google Chrome v.48 and later • Internet Explorer 10 • Firefox v63 and later • Safari 10 and later • Edge v42 and later
Native mobile or tablet application

Supported operating systems

  • Apple IOS
  • Android
  • Other

Description of supported operating systems

• iOS v 10.3.3.3 and above • Android v 6 and above • Windows 10 (Build 14393)

Mobile first approach

Yes

Minimum connection speed

2Mbps

Connection types supported

  • GPRS
  • 3G
  • LTE
  • 4G
  • 5G
  • Wifi

Memory size

256MB

Storage space

N/A

Device capabilities

The device should have access to the relevant App Store to enable the installation of the respective application although deployment via mobile device management solutions is supported.

Hardware requirements

Integrated or standalone Webcam and microphone required for video consultations
Native desktop application

Supported operating systems

Microsoft Windows 7 (x86 x64) Microsoft Windows 8.1 (x86 x64) Microsoft Windows 10 (x86 x64)

Minimum connection speed

2Mbps

Memory size

4GB

Storage space

N/A

Processing power

N/A

Screen resolution and aspect ratio

16:9 - 1366 x 768

Hardware requirements

Camera and microphone

Hosting type

These are the ways this Catalogue Solution can be hosted:
Public cloud

Summary

Patient facing Online and Video Consult
Private cloud

Summary

Private version of Online Consult

Data center hosting model

Same as EMIS Web.

Roadmap

These are the supplier’s development plans for this Catalogue Solution:
The following roadmap details all IT Futures managed capacity items. EMIS Health is committed to delivering against the effective date. The roadmap provides visibility on which items have been completed, are scheduled and are in the pipeline to be scheduled.

About supplier

We’re the UK leader in connected healthcare software & services. Through innovative IT, we help healthcare professionals access the information they need to provide better, faster and more cost effective patient care. Our clinical software is used in all major healthcare settings from GP surgeries to pharmacies, communities, hospitals, and specialist services. By providing innovative, integrated solutions, we’re working to break the boundaries of system integration & interoperability. We also specialise in supplying IT infrastructure, software and engineering services and, through our technical support teams, we have the skills and knowledge to enhance your IT systems. Patient (www.patient.info) is the UK’s leading health website. Designed to help patients play a key role in their own care, it provides access to clinically authored health information leaflets, videos, health check and assessment tools and patient forums.

Learn more

Learn more about this Catalogue Solution, for example its price, the standards it has met and any additional or associated services available.

Contact details

0845 1245 245 and select Option 1
info@egton.net