Attend Anywhere Service Level Agreement

Information: Framework expired

This solution is currently only available from a framework which has expired. It cannot be purchased using the Buying Catalogue at this time.

Supplier name
Attend Anywhere Pty Ltd
Solution ID

10109-001

Framework

DFOCVC

These are the levels of service the supplier has committed to for this Catalogue Solution:

Contact details

This is how you can contact support services for this Catalogue Solution.

ChannelContactAccessible hours
ChannelEmail Contactnhsenglandsupport@attendanywhere.com Accessible hours00:00 - 23:59
ChannelPhone Contact0161 884 3570 Accessible hours08:00 - 18:00

Service availability

This is when you can contact support services for this Catalogue Solution.

Core Support hours  
Time period
08:00 - 18:00
Applicable days
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
Includes bank holidays
No
Additional information
None

Service levels

These are the levels of service provided for this Catalogue Solution.

Catalogue Solution availability  
Service level
99.9% availability during each calendar month.
How the service levels are measured
Measured using monitoring tools. Relevant downtime confirmed in Root Cause Analysis document.
Are service credits applied?
No
Solution information last reviewed: 16 December 2021