Pinnaca Health – Remote Patient Consultation - Online Consultation

The Online Consultation Capability allows Patients/Service Users/Proxies to request and receive support relating to healthcare concerns, at a time and place convenient for them.

NHS defined Epics

View more details including acceptance criteria for Epics defined by the NHS (opens in a new tab)

• customisation of the question sets for Patients/Service Users requesting Online Consultation support
• disable and enable Direct Messaging for a Patient/Service User
• Health or Care Professional initiates an Online Consultations request
• include attachments in Online Consultation requests
• link Online Consultation requests for support and responses
• manually prioritise Online Consultation requests for support
• Online Consultation
• report on utilisation of Online Consultation requests for support
• respond to Online Consultation requests for support from Patients/Service Users