Virtual Lucy - Features

Information: Framework expired

This solution is currently only available from a framework which has expired. It cannot be purchased using the Buying Catalogue at this time.

Solution ID




Virtual Lucy features

  • Automated digital triage guides patients to the most appropriate medical expert.
  • Video, audio and online consultations supported as most appropriate for the care pathway.
  • Electronic booking system for administrators or for patients to manage their own appointments.
  • Automated data capture for pre-assessment, satisfaction, and outcome reporting.
  • Configurable content for: Emails, SMS, Letters, welcome messages, waiting room & FAQs.
  • Patient portal with shared notes and appointments timeline. Reports, images, files in one place.
  • Integrated PACS viewer: shared diagnostic imaging view during virtual consultation.
  • Onward referrals: integrated postcode search for a diagnostics provider or face-to-face appointment.
  • Integrated Power BI reports in the clinical and admin portals which can be customised.
Solution information last reviewed: 12 July 2023
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