Virtual Lucy Online Consultation
The Online Consultation Capability allows Patients/Service Users/Proxies to request and receive support relating to healthcare concerns, at a time and place convenient for them.
NHS defined Epics
View more details including acceptance criteria for Epics defined by the NHS (opens in a new tab)
- assign Online Consultation requests to a Health or Care Professional manually
- automatically prioritise Online Consultation requests
- categorise outcome of Online Consultation requests
- configuration of the triage process
- customisation of instructions to Patients/Service Users using Online Consultation Solution
- customisation of report
- customisation of the question sets for Patients/Service Users requesting Online Consultation support
- include attachments in Online Consultation requests
- manually prioritise Online Consultation requests for support
- notification to Patients/Service Users
- Online Consultation
- Patient/Service User feedback for Online Consultation
- report on outcomes or dispositions provided to the Patient/Service User
- report on Patient demographics using Online Consultation
- report on the status of Online Consultations
- report on utilisation of Online Consultation requests for support
- respond to Online Consultation requests for support from Patients/Service Users
Solution information last reviewed: 18 April 2024