Virtual Lucy - Summary

Information: Framework expired

This solution is currently only available from a framework which has expired. It cannot be purchased using the Buying Catalogue at this time.

Solution ID





Let Us Connect You to the correct specialist online, first time. Virtual Lucy delivers technology-enabled virtual outpatients services by taking patients right from symptom presentation to rehabilitation. We provide a digital alternative to the traditional outpatient service model, leveraging technology to deliver efficient clinical services.

Full description

Virtual Lucy utilises the latest technology to connect patients with clinicians for an accelerated specialist assessment, including signposting to the most efficient treatment pathways. Our platform is secure and compatible with NHS IT systems, allowing us to combine our extensive clinical network with modern technology to ensure that patients are fully supported and satisfied throughout their journey to recovery. Our unique selling points are: • We can deliver Virtual Lucy™ as a software platform for you to operate, or we can provide a full service using our own clinical network for remote consultations. • Our platform is highly configurable to match individual service needs and custom care pathways. • We work across multiple specialties in secondary care. • We are in operation in both the NHS and private sector. • We are already supporting more than 210,000 patient consultations per year. • Our overall patient satisfaction score is 4.7/5. • We can combine our virtual services with insourcing, providing additional capacity in person really tackles the backlog. • For case studies and more information, see link below.

More about this solution (opens in a new tab)

Solution information last reviewed: 12 July 2023