Health Call Digital Outpatients Portal Service Level Agreement

This solution is currently only available from a framework which has expired. It cannot be purchased using the Buying Catalogue at this time.

These are the levels of service the supplier has committed to for this Catalogue Solution:

Contact details

This is how you can contact support services for this Catalogue Solution.


Channel	Contact	Accessible hours
ChannelEmail	Contactsupport@inhealthcare.co.uk. The Inhealthcare Service Desk provides an online service to create service desk tickets, view their status and interact with the Inhealthcare Support Team. Through the Inhealthcare Service Desk, there is access to an online knowledgebase which provides users with the ability to search articles and Frequently Asked Questions (FAQs) to support them with any queries or issues that they are facing before they contact the Inhealthcare Support Team.	Accessible hours08:00 - 18:00
ChannelPhone	Contact0300 247 8600	Accessible hours08:00 - 18:00

This is when you can contact support services for this Catalogue Solution.

Core-support hours

Non-core support hours

These are the levels of service provided for this Catalogue Solution.

Catalogue Solution availability including interfaces to national systems

Service level: 99.9% availability during each calendar month and less than 44 minutes downtime in total
How the service levels are measured: Measured on a per practice basis by suppliers monitoring tools and reported to service management
Are service credits applied?: No

Solution information last reviewed: 7 December 2021