Health Call Digital Outpatients Portal - Summary

Information: Framework expired

This solution is currently only available from a framework which has expired. It cannot be purchased using the Buying Catalogue at this time.

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A highly configurable and intuitive platform which allows organisations to manage their clinic appointment’s digitally, enabling a mixture of face-to-face, telephone and virtual interactions to be offered across a single platform, removing the need for multiple systems to operate during a clinic.

Full description

Health Calls Digital Outpatients Portal allows organisations to manage their clinics and patient flow digitally. This means a mixture of face-to-face, phone and virtual interactions can be offered and a range of outputs from the consultation captured. • Driven by the NHS Trust PAS or TIE, without need for manual intervention. • Understands patients' contact preferences and uses them to drive patient flow. • Invites patients to appointments using digital letters. • Prompts patients to complete pre-assessment. • Reminds patients about their appointment and prompts them to act if they are unable to attend. • Manages flow of physical and virtual flow with car park check-in which allows teams to reduce physical traffic on hospital sites. • Facilitates video or voice appointments using our digital platform. • Captures consultation outcomes and updates clinical record. • Follow ups with patient questionnaires such as PROMs and Friends and Family.

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Solution information last reviewed: 7 December 2021