Service Level Agreement
-
Ouris Health
These are the levels of service the supplier has committed to for this Catalogue Solution:
Service availability  
This is when you can contact support services for this Catalogue Solution.
Contact details  
Contact details
This is how you can contact support services for this Catalogue Solution.
Service levels
These are the levels of service provided for this Catalogue Solution.
Online and Video Consultation Solution availability including interfaces to national systems  
- Service level
-
99.9% availability during each calendar month and less than 10 minutes downtime in total
- How the service levels
are measured
-
Measured on a per practice basis by Ouris Health AWS monitoring tools and reported to service management
- Are service
credits applied?
-
Yes
Online and Video Consultation Solution responsiveness  
- Service level
-
99.9% of transactions take less than 2 seconds
- How the service levels
are measured
-
Measured per transaction within the boundaries of ouris health AWS reported to service management
- Are service
credits applied?
-
Yes
Solution information last reviewed: 5 April 2022