OneContact Triage Online Consultation

The Online Consultation Capability allows Patients/Service Users/Proxies to request and receive support relating to healthcare concerns, at a time and place convenient for them.

NHS defined Epics

View more details including acceptance criteria for Epics defined by the NHS (opens in a new tab)

• accessibility options for Online Consultation
• Health or Care Professional initiates an Online Consultations request
• include attachments in Online Consultation requests
• include attachments in Online Consultation requests from a Proxy
• Online Consultation
• Online Consultation with a Proxy
• Patient/Service User makes an administrative request
• Patient/Service User requests for Online Consultation support and provides information
• Proxy makes an administrative request
• Proxy requests for Online Consultation support and provides information
• respond to Online Consultation requests for support from Patients/Service Users
• save the complete record of an Online Consultation to the Patient Record