AireConsult Service Level Agreement

Information: Framework expired

This solution is currently only available from frameworks which have expired. It cannot be purchased using the Buying Catalogue at this time.

Supplier name
Aire Logic
Solution ID

10063-002

Frameworks

DFOCVC
GP IT Futures

These are the levels of service the supplier has committed to for this Catalogue Solution:

Contact details

This is how you can contact support services for this Catalogue Solution.

ChannelContactAccessible hours
ChannelEmail Contactsupport@airelogic.com Accessible hours08:00 - 18:00

Service availability

This is when you can contact support services for this Catalogue Solution.

Core support hours   
Time period
08:00 - 18:00
Applicable days
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
Includes bank holidays
No
Additional information
None
Non-core support hours  
Time period
18:00 - 08:00
Applicable days
None selected
Includes bank holidays
Yes
Additional information
Outside the core support days and times, including weekends and Bank Holidays

Service levels

These are the levels of service provided for this Catalogue Solution.

Catalogue Solution availability  
Service level
99.9% availability during each calendar month
How the service levels are measured
Measured on a per practice basis
Are service credits applied?
Yes
Catalogue Solution responsiveness  
Service level
99.9% of transactions take less than 2 seconds
How the service levels are measured
Measured using regular performance testing
Are service credits applied?
Yes
Solution information last reviewed: 3 May 2023