iGPR Basic Service Level Agreement

Information: Framework expired

This solution is currently only available from a framework which has expired. It cannot be purchased using the Buying Catalogue at this time.

Supplier name
iGPR Technologies Limited
Solution ID

10058-001

Framework

GP IT Futures

These are the levels of service the supplier has committed to for this Catalogue Solution:

Contact details

This is how you can contact support services for this Catalogue Solution.

ChannelContactAccessible hours
ChannelEmail Contacthello@igpr.co.uk Accessible hours09:00 - 17:00
ChannelPhone Contact+441527 570005 Accessible hours09:00 - 17:00

Service availability

This is when you can contact support services for this Catalogue Solution.

Core Support hours  
Time period
09:00 - 17:00
Applicable days
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
Includes bank holidays
No
Additional information
None
Non-Core Support hours  
Time period
17:00 - 09:00
Applicable days
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Includes bank holidays
Yes
Additional information
None

Service levels

These are the levels of service provided for this Catalogue Solution.

Catalogue Solution availability including interfaces to national systems  
Service level
99.9% availability during each calendar month and less than 10 minutes downtime in total
How the service levels are measured
Measured on a per practice basis by suppliers monitoring tools and reported to service management
Are service credits applied?
Yes
Solution information last reviewed: 30 March 2023