Service Level Agreement
These are the levels of service the supplier has committed to for this Catalogue Solution:
This is when you can contact support services for this Catalogue Solution.
|Category||Time period||Applicable days|
|CategoryCore support hours||Time period06:30 - 20:30||Applicable daysMonday - Friday inclusive and excluding Bank Holidays|
|CategoryNon-core support hours||Time period20:30 - 06:30||Applicable daysSaturday - Sunday and Bank Holidays|
This is how you can contact support services for this Catalogue Solution.
|ChannelEmail||Contactsupport@askmygp.zendesk.com||Accessible hours00:00 - 23:59|
These are the levels of service provided for this Catalogue Solution.
|Type of service||Service level||How the service levels|
|Type of serviceCatalogue Solution availability||Service level We endeavour to provide a reliable and stable system with minimal service disturbances for our users, with an OSL of 99.5% both inside and outside of Service Hours||How the service levels
are measuredMeasured system-wide where the service is inaccessible for a high distribution of either practice or patient users