askmyGP - Service Level Agreement

Information: Framework expired

This solution is currently only available from a framework which has expired. It cannot be purchased using the Buying Catalogue at this time.

Supplier name
Evergreen Life
Solution ID




These are the levels of service the supplier has committed to for this Catalogue Solution:

Service availability  

This is when you can contact support services for this Catalogue Solution.

CategoryTime periodApplicable days
CategoryCore support hours Time period06:30 - 20:30 Applicable daysMonday - Friday inclusive and excluding Bank Holidays
CategoryNon-core support hours Time period20:30 - 06:30 Applicable daysSaturday - Sunday and Bank Holidays
Contact details  

Contact details

This is how you can contact support services for this Catalogue Solution.

ChannelContactAccessible hours
ChannelEmail Accessible hours00:00 - 23:59

Service levels

These are the levels of service provided for this Catalogue Solution.

Catalogue Solution availability  
Service level       
We endeavour to provide a reliable and stable system with minimal service disturbances for our users, with an OSL of 99.5% both inside and outside of Service Hours
How the service levels
are measured
Measured system-wide where the service is inaccessible for a high distribution of either practice or patient users
Are service
credits applied?
Solution information last reviewed: 8 December 2021