Service Level Agreement - askmyGP Region
These are the levels of service the supplier has committed to for this Catalogue Solution:
Service availability
This is when you can contact support services for this Catalogue Solution.
| Category | Time period | Applicable days | |
|---|---|---|---|
| CategoryCore support hours | Time period06:30 - 20:30 | Applicable daysMonday - Friday inclusive and excluding Bank Holidays | |
| CategoryNon-core support hours | Time period20:30 - 06:30 | Applicable daysSaturday - Sunday and Bank Holidays |
Contact details
This is how you can contact support services for this Catalogue Solution.
| Channel | Contact | Accessible hours | |
|---|---|---|---|
| ChannelEmail | Contactsupport@askmygp.zendesk.com | Accessible hours00:00 - 23:59 |
Service levels
These are the levels of service provided for this Catalogue Solution.
| Type of service | Service level | How the service levels are measured | Are service credits applied? |
|---|---|---|---|
| Type of serviceCatalogue Solution availability | Service level We endeavour to provide a reliable and stable system with minimal service disturbances for our users, with an OSL of 99.5% both inside and outside of Service Hours | How the service levels are measuredMeasured system-wide where the service is inaccessible for a high distribution of either practice or patient users |
Are service credits applied?Yes |
Solution information last reviewed: Wednesday, 08 December 2021