Online Consultation - askmyGP Region
The Online Consultation Capability allows patients, service users or proxies to request and receive support relating to healthcare concerns, at a time and place convenient for them.
NHS defined Epics
View more details including acceptance criteria for Epics defined by the NHS (opens in a new tab)
- Assign online consultation requests to a health or care professional manually
- Categorise outcome of online consultation requests
- Customisation of instructions to patients or service users using online consultation Solution
- Customisation of report
- Disable and enable direct messaging for a healthcare organisation
- Electronically share files during direct messaging
- Electronically share files during direct messaging with a proxy
- Health or care professional initiates an online consultations request
- Include attachments in online consultation requests
- Include attachments in online consultation requests from a proxy
- Link online consultation requests for support and responses
- Link online consultation requests for support from a proxy and responses
- Manually prioritise online consultation requests for support
- Notification to patients or service users
- Online consultation
- Online consultation with a proxy
- Patient or service user feedback for online consultation
- Patient or service user requests for online consultation support and provides information
- Proxy supporting self-help and signposting
- Proxy verification
- Report on outcomes or dispositions provided to the patient or service user
- Report on patient demographics using online consultation
- Report on the status of online consultations
- Report on utilisation of online consultation requests for support
- Respond to administrative requests for support from patients or service users
- Respond to administrative requests for support from proxies
- Respond to Online Consultation requests for support from patients or service users
- Respond to Online Consultation requests for support from proxies
- Self-help and signposting
- Symptom checking
- Symptom checking by a proxy
- Verify patient or service user details against Personal Demographics Service (PDS)
Supplier defined Epics
| Name | Description |
|---|---|
| NameAutomatic follow-up reminders | DescriptionAs a health or care professional I want to send a patient a reminder to arrange a follow-up So that the patient doesn't forget to arrange the follow-up. |
| NameCapacity & Demand Modelling | DescriptionSophisticated demand modelling to ensure sufficient clinical capacity is available on the day to deal with predicted patient demand, including online consultations. |
| NameOut of Hours (OOH) Requests | DescriptionSet ability for patients to submit requests in OOH period or not. |
| NamePreset Messages | Description |
| NameSearch online consultations | DescriptionSearch for online consultations in the system based on various parameters. |
Solution information last reviewed: 22 April 2021