askmyGP - Online Consultation
The Online Consultation Capability allows Patients/Service Users/Proxies to request and receive support relating to healthcare concerns, at a time and place convenient for them.
NHS defined Epics
View more details including acceptance criteria for Epics defined by the NHS (opens in a new tab)
- assign Online Consultation requests to a Health or Care Professional manually
- categorise administration requests
- categorise outcome of Online Consultation requests
- configuration of the triage process
- customisation of instructions to Patients/Service Users using Online Consultation Solution
- customisation of report
- customisation of the question sets for Patients/Service Users requesting Online Consultation support
- disable and enable Direct Messaging for a Healthcare Organisation
- electronically share files during Direct Messaging
- electronically share files during Direct Messaging with a Proxy
- Health or Care Professional initiates an Online Consultations request
- include attachments in Online Consultation requests
- include attachments in Online Consultation requests from a Proxy
- link Online Consultation requests for support and responses
- link Online Consultation requests for support from a Proxy and responses
- manually prioritise Online Consultation requests for support
- notification to Patients/Service Users
- Online Consultation
- Online Consultation with a Proxy
- Patient/Service User feedback for Online Consultation
- Patient/Service User makes an administrative request
- Patient/Service User requests for Online Consultation support and provides information
- Proxy supporting self-help and signposting
- Proxy Verification
- record Online Consultation outcome to the Patient Record
- report on outcomes or dispositions provided to the Patient/Service User
- report on Patient demographics using Online Consultation
- report on the status of Online Consultations
- report on utilisation of Online Consultation requests for support
- respond to administrative requests for support from Patients/Service Users
- respond to administrative requests for support from Proxies
- respond to Online Consultation requests for support from Patients/Service Users
- respond to Online Consultation requests for support from Proxies
- retain attachments (file and images) in the Patient Record
- save the complete record of an Online Consultation to the Patient Record
- self-help and signposting
- SNOMED code Online Consultation
- symptom checking
- symptom checking by a Proxy
- Verify Patient/Service User details against Personal Demographics Service (PDS)
Supplier defined Epics
| Name | Description |
|---|---|
| NameAutomatic follow-up reminders | DescriptionAs a health or care professional I want to send a patient a reminder to arrange a follow-up So that the patient doesn't forget to arrange the follow-up. |
| NameCapacity & Demand Modelling | DescriptionSophisticated demand modelling to ensure sufficient clinical capacity is available on the day to deal with predicted patient demand, including online consultations. |
| NameOut of Hours (OOH) Requests | DescriptionSet ability for patients to submit requests in OOH period or not. |
| NamePreset Messages | Description |
| NameSearch online consultations | DescriptionSearch for online consultations in the system based on various parameters. |
Solution information last reviewed: 18 April 2024