Description - askmyGP Practice

Solution name

askmyGP Practice

Supplier name

Salvie Ltd

Solution ID

10047-003

Framework

DFOCVC

Foundation Solution

No

Summary

askmyGP online and video consultations for GP practices is an entire workflow system that allows practices to manage all patient requests, in whatever mode. As a result, patient access and practice efficiency are improved and our practices complete 87% of patient requests the same day.

Full description

askmyGP’s workflow system fully meets NHS England’s Total Triage model by managing all patient requests coming into the practice, whether these come in online or by phone. A user-friendly front end improves patient engagement with, typically, over 70% of requests made online. A dedicated Training Partner supports the practice through implementation and beyond. • Over 70% of patient requests are made online • One click triage and assignment • Integrated capacity/demand model to plan clinical resources • Workflow drives efficiency (20-30% improvement) • Median completion time for all requests: 160 minutes, 87% same day • Highly configurable by the practice: - Pre-set messages - Clinical groups - Clinical rotas - Multi-site - Opening times and Out of Hours settings • Comprehensive and interactive reporting and analysis

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Solution information last reviewed: Wednesday, 08 December 2021