Summary - PATCHS Online Consultation

Solution ID




Foundation Solution



PATCHS is a complete online consultation and triage solution designed by GPs and academics to help manage workload. It enables practices to implement a total triage model, and set up virtual hubs/eHubs for federated working.

Full description

PATCHS is an easy way for patients to contact their GP from their practice website or mobile app. Patients answer four simple free text questions – covering the details of their request and any ideas, concerns and expectations they may have. This enables the GP practice to quickly and safely understand how best to respond. Triage, workflow management and video functionality enables practices to prioritise patients based on clinical need.

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Solution information last reviewed: 16 February 2023